Newsroom Update
Apple Music today announced the release of its 100 Best Albums of all time, a list crafted by Apple Music’s experts alongside industry professionals. Learn more >
Apple Music today announced the release of its 100 Best Albums of all time, a list crafted by Apple Music’s experts alongside industry professionals. Learn more >
This morning suddenly iTunes has stopped playing audio and video tracks - I double click and there is no sound, and the timeline bar stays on 0.00, if you drag no difference, same if you pause and play again. If you drag the timeline on a video file I get still. I've closed and restarted iTunes, and the mac itself - help please!
03/07/2014 06:38:37.687 xpcproxy[1873]: assertion failed: 13E28: xpcproxy + 3438 [D559FC96-E6B1-363A-B850-C7AC9734F210]: 0x2
03/07/2014 06:43:04.508 WindowServer[122]: CGXDisplayDidWakeNotification [38695139634550]: posting kCGSDisplayDidWake
03/07/2014 06:43:04.509 WindowServer[122]: handle_will_sleep_auth_and_shield_windows: Deferring.
03/07/2014 06:43:34.459 loginwindow[41]: CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
03/07/2014 06:45:36.000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=1884[GoogleSoftwareUp] final status 0x0, allowing (remove VALID) page
03/07/2014 06:48:14.580 WebKitPluginHost[1892]: 212952077030007
03/07/2014 06:48:14.580 WebKitPluginHost[1892]: 212952077030007
03/07/2014 06:48:14.581 WebKitPluginHost[1892]: 280
03/07/2014 06:48:14.581 WebKitPluginHost[1892]: 280
03/07/2014 06:50:59.389 iTunes[448]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2
03/07/2014 06:51:45.963 iTunes[1904]: Error loading /Library/Audio/Plug-Ins/HAL/NumarkOMNICONTROLAudioHAL.plugin/Contents/MacOS/Num arkOMNICONTROLAudioHAL: dlopen(/Library/Audio/Plug-Ins/HAL/NumarkOMNICONTROLAudioHAL.plugin/Contents/Ma cOS/NumarkOMNICONTROLAudioHAL, 262): no suitable image found. Did find:
/Library/Audio/Plug-Ins/HAL/NumarkOMNICONTROLAudioHAL.plugin/Contents/MacOS/Num arkOMNICONTROLAudioHAL: no matching architecture in universal wrapper
03/07/2014 06:51:45.963 iTunes[1904]: Cannot find function pointer CreateAudio for factory 60F056FC-5D74-11DD-96F1-0019E3F98866 in CFBundle/CFPlugIn 0x7fa71ac5ac00 </Library/Audio/Plug-Ins/HAL/NumarkOMNICONTROLAudioHAL.plugin> (bundle, not loaded)
03/07/2014 06:51:46.536 iTunes[1904]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:1
03/07/2014 06:51:46.539 iTunes[1904]: tid:ca03 - unable to query device capabilities
03/07/2014 06:51:48.138 TuneUpHelper[316]: launched parent app com.tuneupmedia.TuneUp
03/07/2014 06:51:51.864 xpcd[190]: restored permissions (100600 -> 100700) on /Users/rstuartjack/Library/Containers/com.apple.MediaLibraryService/Container.p list
03/07/2014 06:51:52.078 com.apple.usbmuxd[23]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,8ed607cb
03/07/2014 06:51:55.532 com.apple.SecurityServer[14]: Session 100032 created
03/07/2014 06:51:55.534 com.apple.SecurityServer[14]: Killing auth hosts
03/07/2014 06:51:55.534 com.apple.SecurityServer[14]: Session 100020 destroyed
03/07/2014 06:51:58.949 iTunes[1904]: ApplePushService: APSConnection being used without a delegate queue
03/07/2014 06:51:59.768 TuneUpApp[1907]: TuneUpApp Version: 3.0.7-b20140122021143-10.5-x86_64
03/07/2014 06:51:59.823 TuneUpApp[1907]: Starting broker: /Applications/TuneUp.app/Contents/Library/Applications/jsonrpcbroker.app/Conten ts/MacOS/python -B -s /Applications/TuneUp.app/Contents/Library/Applications/jsonrpcbroker.app/Conten ts/Resources/jsonrpcbroker.py
03/07/2014 06:52:00.368 iTunes[1904]: AVF error: AVDLoadAllAccelerators machine not supported
03/07/2014 06:52:04.988 TuneUpApp[1907]: Broker started on port 52108
03/07/2014 06:52:04.989 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationDidFinishLaunching: = NO
03/07/2014 06:52:04.989 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationWillFinishLaunching: = NO
03/07/2014 06:52:04.989 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationDidChangeScreenParameters: = NO
03/07/2014 06:52:04.990 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationWillTerminate: = YES
03/07/2014 06:52:04.990 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationDidBecomeActive: = YES
03/07/2014 06:52:04.990 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationWillBecomeActive: = NO
03/07/2014 06:52:04.990 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationDidResignActive: = YES
03/07/2014 06:52:04.990 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationWillUpdate: = NO
03/07/2014 06:52:04.991 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationWillResignActive: = NO
03/07/2014 06:52:04.991 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationDidChangeOcclusionState: = NO
03/07/2014 06:52:04.991 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationDidUpdate: = NO
03/07/2014 06:52:04.991 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:validRequestorForSendType:returnType: = NO
03/07/2014 06:52:04.991 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:application:willEncodeRestorableState: = NO
03/07/2014 06:52:04.992 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:descriptionWithLocale: = NO
03/07/2014 06:52:04.992 TuneUp[1907]: NSApp <NSApplication: 0x103855bc0> delegate TUAppDelegate linked to <JuceAppDelegate_1_52_68_3: 0x105913060>
03/07/2014 06:52:04.992 TuneUp[1907]: -------------------------------------------------
03/07/2014 06:52:04.992 TuneUp[1907]: runStartUpSequence started
03/07/2014 06:52:05.178 TuneUp[1907]: *** Found old-style autolaunch plugin; switching to helper
03/07/2014 06:52:05.236 TuneUp[1907]: checkUninstaller started
03/07/2014 06:52:05.236 TuneUp[1907]: checkUninstaller not in bundle (at /Applications/TuneUp.app/Contents/Resources/TuneUp_Uninstaller.app)
03/07/2014 06:52:05.328 TuneUp[1907]: Loading bundle at /Applications/TuneUp.app/Contents/Frameworks/Sparkle.framework
03/07/2014 06:52:05.479 TuneUp[1907]: ---> setTrustedXpconnectDomains: server.tuneupmedia.com
03/07/2014 06:52:05.480 TuneUp[1907]: BrowserView -> initWithFrame: andWindow: andBeb:
03/07/2014 06:52:05.480 TuneUp[1907]: BrowserView -> initWithFrame
03/07/2014 06:52:05.480 TuneUp[1907]: *** BrowserView->initWithFrame SUCCESS
03/07/2014 06:52:05.480 TuneUp[1907]: Hardcoding pageId
03/07/2014 06:52:05.480 TuneUpApp[1907]: initGeckoEmbedding: executable path: "/Applications/TuneUp.app/Contents/MacOS"
03/07/2014 06:52:08.306 TuneUpApp[1907]: Gecko version 14.0.1 at build, 14.0.1 at runtime
03/07/2014 06:52:09.513 TuneUpApp[1907]: _initMozillaBridge: back end bridge 0x1077bc280
03/07/2014 06:52:09.938 TuneUp[1907]: -[tuWindowControllerCC restoreWindowState]: windowDocking = false
03/07/2014 06:52:09.938 TuneUp[1907]: -[tuWindowControllerCC restoreWindowState]: state {{1180, -90}, {310, 1418}}
03/07/2014 06:52:09.941 TuneUp[1907]: -[tuWindowControllerCC windowDidResize:]:NSConcreteNotification 0x1059e2fa0 {name = NSWindowDidResizeNotification; object = <CustomWindow: 0x10382e600>}
03/07/2014 06:52:09.983 TuneUp[1907]: -[tuWindowControllerCC windowDidLoad]: window size is (310, 1418)
03/07/2014 06:52:09.996 TuneUp[1907]: -[BrowserView loadURI:referrer:allowPopups:]:http://server.tuneupmedia.com/mac/3.0.7/download/html/tuneup.html?language=en-GB &player=itunes&campaign_id=0&original_campaign_id=0&env=download&UrlHostOverride =server.tuneupmedia.com&UrlPortOverride=443&code=OHSY-CUUU-MFHC-2619475&broker=5 2108
03/07/2014 06:52:14.868 TuneUp[1907]: -[BrowserView loadURI:referrer:allowPopups:]:file:///Applications/TuneUp.app/Contents/Resourc es/local_html/connecting_en.html
03/07/2014 06:52:16.548 TuneUpApp[1907]: startConnection: not implemented...should never get called
03/07/2014 06:52:17.667 TuneUp[1907]: runStartUpSequence complete
03/07/2014 06:52:17.667 TuneUp[1907]: -------------------------------------------------
03/07/2014 06:52:17.668 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:application:runTest:duration: = NO
03/07/2014 06:52:17.668 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:application:runTest:duration:iterations: = NO
03/07/2014 06:52:17.787 TuneUp[1907]: -[SimpleProxy forwardInvocation:] applicationDidBecomeActive:
03/07/2014 06:52:18.527 TuneUp[1907]: -[SimpleProxy forwardInvocation:] applicationDidResignActive:
03/07/2014 06:52:18.830 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:application:didDecodeRestorableState: = NO
03/07/2014 06:52:18.882 TuneUp[1907]: -[SimpleProxy forwardInvocation:] respondsToSelector:applicationDockMenu: = NO
03/07/2014 06:52:20.615 TuneUp[1907]: -[BrowserView loadURI:referrer:allowPopups:]:http://server.tuneupmedia.com/mac/3.0.7/download/html/tuneup.html?language=en-GB &player=itunes&campaign_id=0&original_campaign_id=0&env=download&UrlHostOverride =server.tuneupmedia.com&UrlPortOverride=443&code=OHSY-CUUU-MFHC-2619475&broker=5 2108
03/07/2014 06:52:20.973 TuneUp[1907]: -[tuWindowControllerCC windowWillClose:]:NSConcreteNotification 0x1059a95b0 {name = NSWindowWillCloseNotification; object = <CustomWindow: 0x10382e600>}
03/07/2014 06:52:20.974 TuneUpApp[1907]: systemRequestedQuit
03/07/2014 06:52:20.974 TuneUpApp[1907]: quit
03/07/2014 06:52:21.010 TuneUpApp[1907]: shutdownIntl: entry point (quickExit: true)
03/07/2014 06:52:21.011 TuneUpApp[1907]: Closing broker pipe failed with Bad file descriptor (9)
03/07/2014 06:52:21.011 TuneUpApp[1907]: Broker signaled with 15
03/07/2014 06:52:21.011 TuneUpApp[1907]: systemRequestedQuit
03/07/2014 06:52:21.011 TuneUpApp[1907]: shutdownIntl: unhooking delegate
03/07/2014 06:52:21.011 TuneUpApp[1907]: quit
03/07/2014 06:52:21.011 TuneUpApp[1907]: quit called more than once; ignoring
03/07/2014 06:52:21.012 TuneUp[1907]: unhooking TUAppDelegate linked to <JuceAppDelegate_1_52_68_3: 0x105913060>
03/07/2014 06:52:21.012 TuneUpApp[1907]: shutdownIntl: draining and signaling HttpProxyQueue
03/07/2014 06:52:21.012 TuneUpApp[1907]: hideMainWindow called more than once; ignoring
03/07/2014 06:52:21.012 TuneUpApp[1907]: shutdownIntl: signaling worker #0 (ServerConnecter)
03/07/2014 06:52:21.013 TuneUpApp[1907]: shutdownIntl: deleting user prefs
03/07/2014 06:52:21.013 TuneUpApp[1907]: shutdownIntl: deleting lookAndFeel
03/07/2014 06:52:21.013 TuneUpApp[1907]: shutdownIntl: closing ApplicationProperties files
03/07/2014 06:52:21.013 TuneUpApp[1907]: shutdownIntl: disconnecting player adapter
03/07/2014 06:52:21.013 TuneUpApp[1907]: shutdownIntl: deleting player adapter
03/07/2014 06:52:21.013 TuneUpApp[1907]: ~PlayerAdapter
03/07/2014 06:52:21.013 TuneUpApp[1907]: ~PlayerAdapter: deleting workers
03/07/2014 06:52:21.013 TuneUpApp[1907]: shutdownIntl: logging out CTuneUpServerMsg
03/07/2014 06:52:21.952 TuneUpApp[1907]: shutdownIntl: deleting CTuneUpServerMsg
03/07/2014 06:52:21.953 TuneUpApp[1907]: shutdownIntl: calling cleanupCocoa
03/07/2014 06:52:21.953 TuneUpApp[1907]: shutdownIntl: exiting InterProcessLock
03/07/2014 06:52:21.953 TuneUpApp[1907]: shutdownIntl: deleting InterProcessLock
03/07/2014 06:52:21.953 TuneUpApp[1907]: shutdownIntl: freeing HttpProxyQueue
03/07/2014 06:52:21.953 TuneUpApp[1907]: shutdownIntl: exit point
03/07/2014 06:53:17.094 com.apple.IconServicesAgent[242]: main Failed to composit image for binding VariantBinding [0x545] flags: 0x8 binding: FileInfoBinding [0x62b] - extension: pptx, UTI: org.openxmlformats.presentationml.presentation, fileType: PPTX.
03/07/2014 06:53:17.095 quicklookd[1915]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x403] flags: 0x8 binding: FileInfoBinding [0x303] - extension: pptx, UTI: org.openxmlformats.presentationml.presentation, fileType: PPTX request size:16 scale: 1
03/07/2014 06:53:18.219 com.apple.IconServicesAgent[242]: main Failed to composit image for binding VariantBinding [0x255] flags: 0x8 binding: FileInfoBinding [0x457] - extension: pptx, UTI: org.openxmlformats.presentationml.presentation, fileType: ????.
03/07/2014 06:53:18.220 quicklookd[1915]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x603] flags: 0x8 binding: FileInfoBinding [0x503] - extension: pptx, UTI: org.openxmlformats.presentationml.presentation, fileType: ???? request size:16 scale: 1
03/07/2014 06:53:19.744 com.apple.SecurityServer[14]: Session 100034 created
03/07/2014 06:53:21.207 com.apple.quicklook.satellite[1917]: [QL] Using too much memory (197 MB), hit critical threshold (120 MB), exiting immediately to clean up.
03/07/2014 06:53:21.226 com.apple.launchd[1]: (com.apple.quicklook.satellite.7FF9F565-5EFC-4224-A465-B5CD0E913BD0[1917]) Exited: Killed: 9
03/07/2014 06:53:22.208 com.apple.launchd[1]: (com.apple.quicklook.satellite.7FF9F565-5EFC-4224-A465-B5CD0E913BD0) Throttling respawn: Will start in 4 seconds
03/07/2014 06:53:26.407 com.apple.SecurityServer[14]: Session 100035 created
03/07/2014 06:53:26.413 com.apple.SecurityServer[14]: Killing auth hosts
03/07/2014 06:53:26.413 com.apple.SecurityServer[14]: Session 100034 destroyed
03/07/2014 06:53:31.702 Console[1928]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.
03/07/2014 06:53:34.148 WindowServer[122]: disable_update_timeout: UI updates were forcibly disabled by application "Console" for over 1.00 seconds. Server has re-enabled them.
03/07/2014 06:53:34.768 WindowServer[122]: common_reenable_update: UI updates were finally reenabled by application "Console" after 1.62 seconds (server forcibly re-enabled them after 1.00 seconds)
How about this?
Back up all data.
As a test, please move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.
Quit and relaunch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Test.
After testing, quit again and put the original library back where it was, replacing the test library. Post your results.
Hi again, dis-connected my external drive which holds most of my music files, and move the iTunes media file in the Music directory, and created a new iTunes library and downloaded this weeks free single same issue as before....
Thanks,
Rob
Please read this whole message before doing anything.
This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your documents or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this behavior; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Hi, that worked! Logged on as a guest I opened iTunes went to the store and played a track - played perfectly! :-)
Logged back out and in as myself again.
Give you any clues?
Thanks
Read this whole message before doing anything.
Back up all data.
Quit iTunes if it’s running.
Step 1
Hold down the option key and select
Go ▹ Library
from the Finder menu bar. Move the following items from the Library folder to the Trash, if they exist:
Caches/com.apple.iTunes
Caches/QCCompositionRepository-com.apple.iTunes.cache
Containers/com.apple.BKAgentService
Saved Application State/com.apple.iTunes.savedState
Leave the Library folder open. Try iTunes again. If it works now, stop here. Close the Library folder.
Step 2
If you still have problems, quit iTunes again. Go back to the Finder and move the following item from the open Library folder to the Desktop:
iTunes
Note: you are not moving the iTunes application. You’re moving a folder named “iTunes.”Test. If iTunes now works, delete the iTunes folder on the Desktop. Otherwise, quit iTunes again. Put back the folder you moved, overwriting the newer one that may have been created in its place, and continue.
Step 3
In the Preferences subfolder, there may be several files having names that begin with either of the following strings:
com.apple.iTunes
com.apple.mobile.iTunes
Move them all to the Desktop.
Also in the Preferences folder, there's a subfolder named "ByHost". Open it and do the same thing.
Test again. This time iTunes should perform normally, but your settings will be lost. You may be able to put back some of the files you moved to the Desktop in this step. Relaunch and test after each one. Eventually you should find one or more that causes iTunes to malfunction. Delete those files and recreate whatever settings they contained.
If the issue is still not resolved, quit iTunes again and put all the items you moved to the Desktop back where they were. You don’t need to replace the items you moved to the Trash. Stop here and post again.
If you later decide that you don’t like the results of steps 2 and 3, you can undo them completely by quitting iTunes and restoring the items you deleted in those steps from your backup.
Hi, just followed this all the way through to Step 3, trying iTunes after each stage, and then did it all again just in case I missed anything , and still no success :-(
Are you using iTunes Match?
I suggest you turn it off temporarily in the Store menu and see whether there's any change.
Match all turned off and iTunes restarted - no difference :-(
It is working now! Not sure which change has done it, but thank you!
Itunes 11.2.2 won't play tracks - timeline won't move and no sound - help please
