iOS 7.1.2 update won't download

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Level 2

205 points

iOS 7.1.2 update won't download

I updated two iPhones to iOS 7.1.2, but on my iPad 2, it says "update requested... Your software update request has been received. You will be notified when the update has been downloaded and ready to install."

Every now and then it changes to "downloading...", but then changes back to "update requested...". It originally said "downloading..." when I tapped install, but never downloaded and changed to "update requested..."

i tried restarting, but that made no difference. I put it in airplane mode and turned Wifi off, but that didn't help either.

Posted on Jun 30, 2014 4:47 PM

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Answer 1

Demo

Level 10

166,657 points

Jun 30, 2014 4:52 PM in response to Morac

Try closing all apps on the iPad and reset the device, not restart, reset it.

In order to close apps in iOS 7, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.

Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

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Answer 2

Morac Author

Level 2

205 points

Jun 30, 2014 4:59 PM in response to Morac

I turned Wifi off and on and kept going in and eventually it downloaded and went to "preparing update".

Apple must be using a new queuing system or something.

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