My phone 5s did the new update and will not come back on. I already tried hard reboot still won't work. Been over a hour now. Please someone help I need my phone.

Question

My phone 5s did the new update and will not come back on. I already tried hard reboot still won't work. Been over a hour now. Please someone help I need my phone.

My phone 5s 16gb gold did the new update and will not come back on. I already tried hard reboot still won't work. Been over a hour now. Please someone help I need my phone. This phone is not even 6 months old been in case no scratches. This is driving me crazy.

Posted on Jul 1, 2014 4:25 PM

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Answer 1

AmishCake

Level 6

9,636 points

Jul 2, 2014 9:26 AM in response to Rmatthews0720

Connect your phone to a computer and restore your software using iTunes.

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Answer 2

Jul 6, 2015 6:48 PM in response to AmishCake

I am having the same problem and I connected my phone to my computer, and it will not finish the update on my phone. It says I have an error and my computer's software and iTunes are updated. I cannot not resolve the issue! HELP!!!

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Answer 3

AmishCake

Level 6

9,636 points

Jul 7, 2015 6:19 AM in response to JulieFromKernersville

Could you please state the exact text of the error message?

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