iOS 7.1.2 wifi problems after update (iPhone 5S)

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Level 1

142 points

iOS 7.1.2 wifi problems after update (iPhone 5S)

Since upgrading to 7.1.2, I've been having trouble connecting to our company WIFI, which are all Cisco.

At first, I had to "Forget" the network, and it re-joined. But soon after, it ceased. It's not a signal issue as our entire campus is riddled with WIFI points and there's one near my office.

So my question to the community is has anyone else experienced this? If so, did you contact Apple Support and/or are there other reports of these problems?

Thanks.

Posted on Jul 2, 2014 1:22 PM

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Answer 1

razmee209

Level 10

191,814 points

Jul 2, 2014 1:33 PM in response to Forrest

iOS: Troubleshooting Wi-Fi networks and connections

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Answer 2

Forrest Author

Level 1

142 points

Jul 2, 2014 1:39 PM in response to razmee209

Thanks, I should have mentioned I've already performed these steps.

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Answer 3

razmee209

Level 10

191,814 points

Jul 2, 2014 1:41 PM in response to Forrest

Yep you should've that would've been key.

Have you contacted your school IT department and see if they can reboot the router.

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Answer 4

Forrest Author

Level 1

142 points

Jul 2, 2014 1:42 PM in response to razmee209

I work in IT here. This isn't a WIFI access point issue. There are other folks here who upgraded that are seeing the same problem.

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Answer 5

Jul 2, 2014 6:01 PM in response to Forrest

I am having the same issue at different locations, my iPad is fine since I didn't update it and my husband didn't do the update yet and also is able to stay connected, however mine keeps connecting and disconnecting.

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Answer 6

Forrest Author

Level 1

142 points

Jul 2, 2014 7:04 PM in response to karilynn10

I did some experimenting with the campus WIFI. I'm able to connect if I get a lot closer to the Cisco AP's, but not otherwise as from my desk, which was fine before the 7.1.2 update. The closest AP is probably 60 feet away, which is more than plenty -- we have a few of them distributed around for even signal. But there could be other factors involved that I'm not yet aware of. Just FYI.

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Answer 7

Jul 3, 2014 6:11 PM in response to Forrest

Same issues with my iphone5 and iphone5s. Getting disconnects on the 5ghz. When it's been perfect for about 1 month. ( no disconnects). My ipad 4th gen not updated 7.1.1 has no issues. So they changed something for the worst

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Answer 8

Biohazz

Level 1

0 points

Jul 4, 2014 4:26 PM in response to Forrest

I also have problems with my wifi after I updated to ios 7.1.2. I can not connect to my home network. sometimes it worked but I get disconnected and have since giant problems to connect again. I ried everything. restarted the phone, removed the network and joined again with the code. without success. Do not update to ios 7.1.2

I have never had any problems before. my ipad 2, daughter iphone with ios 7.1.1 and all home computers and friends' phones have no problem..

only mt iphone 5s and ios 7.1.2

APPLE FIX THIS NOW

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Answer 9

Jul 5, 2014 2:31 AM in response to Forrest

i've been facing the same problem. my iMac can connect to my home wifi but the iPhone 5 can't...***!!!

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Answer 10

Jul 5, 2014 6:17 AM in response to taam lowang

discovering the same issue with iphone 5s on 7.1.2 - this is def since the update and did not have a problem before. have not updated my iphone 5c (still wifi works fine) as well as iPad Air and iPod Touch.

DO NOT UPDATE TO 7.1.2

@apple please fix this urgently

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Answer 11

Jul 5, 2014 8:30 AM in response to Forrest

I'm having wifi connectivity problems on my iPhone 5 as well. All other wifi devices, including iPad mini, iPad air, iPhone 4s and various iPod touches' are all connecting just fine. It's just my 5 that's having connectivity problems.

*forgot to mention*
My router is the new Extreme running 7.7.3 firmware

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Answer 12

cindyiup

Level 1

4 points

Jul 5, 2014 9:53 AM in response to nabs-on-mac

I connect to wifi but it keeps disconnecting, never did that until I updated to 7.1.2 on my iPhone 5.

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Answer 13

Forrest Author

Level 1

142 points

Jul 5, 2014 10:04 AM in response to cindyiup

There appears to be a plethora of similar reports out there (I've been looking around). So we wait for Apple to provide a fix for this problem.

What I am most unhappy about is the inability to downgrade to, at least, the last known working firmware; in this case, 7.1.1. In situations like this, newly introduced problems become a corporate liability, more so on the part of end users that experience limited use of these expensive devices due to these newly-introduced problems. Then, there is the added liability of support calls, feedback/bug reports, etc.

I do not see any logic in the decision to disable downgrading firmware -- in this case, it's seems more paranoia (ie: jailbreak prevention) than a solid engineering decision, in my opnion.

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Answer 14

khanger

Level 1

0 points

Jul 5, 2014 10:26 AM in response to Forrest

I'm getting similar issues after upgrading my 5s from 7.1.1 to 7.1.2 last night. I can't connect to my regular 2.4GHz signal at all, and my phone will intermittently disconnect from the 5GHz wifi.

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Answer 15

cinncinn

Level 1

8 points

Jul 5, 2014 11:46 AM in response to Forrest

I am having the same issues - my mom's iphone won't stay connected to our home wifi after updating to ios 7.1.2 whereas my iphone 5c works fine as i haven't updated it. This is utterly frustrating as the basic feature of the phone is not working. When do you think it will be fixed? Should we expect any reaction from apple? is there an email or phone number to get help with this issue?

And lastly, is there a way to downgrade to ios 7.1.1!

thank you!

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