Second display problem with 10.9.4

After installing Mavericks 10.9.4 my second display stop working, does not detect external display anymore, I even try the "Detect Display". I downloaded and install the 10.9.4 Combo update, it doesn't work, try a clean install of OS X Mavericks but nothing working to solve this problem. I try downgrade with my time machine but the restore process take about 25 hours to finish connecting via Ethernet cable, and I can't wait that long... 😟 Someone are experience the same problem I have with this update?


My computer specs:

Processor 2.5 GHz Intel Core i5

Memory 4 GB 1333 MHz DDR3

Graphics AMD Radeon HD 6750M 512 MB

Capacity: 500GB


I just have one thunderbolt on my iMac. And I have the cable with thunderbolt to HDMI.

Posted on Jul 2, 2014 4:11 PM

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Posted on Sep 3, 2014 11:37 AM

I had the same issue so I called and paid for apple care… was an awesome experience, thought I would share the value:

After all of the typical troubleshooting steps failed to resolve anything... he walked me through the following:


restart in safe mode:


-shut down your laptop.

- press and hold shift key, press power key, keep holding the shift key until the apple and spinning gear are on the screen, then release the shift key.


Login.


Finder, GO, Computer, MacintoshHD/Library/Preferences: drag anything with “windowserver” filename to trash.


Finder, GO - hold down the option key (you will notice the list changes to include Library), Library/Preferences/ByHost: drag anything with “windowserver” filename to trash.


Empty Trash (if anything left in trash, then go Finder, Secure Empty Trash)


Then restart.


This worked for me. Good luck.

95 replies

Jul 14, 2014 1:30 AM in response to Jeffertoya

If this isn't fixed by next Monday, I'm going to stand outside my local apple store and start telling customers about the horrible "multiple monitor" support.


This crap has been an issue form 10.8 to 10.8.3, and has yet to work with Mavericks 10.9 - 10.9.4.


I'm gonna flyer Miami with the reports and actively sell my macbook, mini, ipad and iphone in front of the store and order a dell right there and then.

Jul 29, 2014 9:53 AM in response to Chet Pope

I'm glad it worked for you, Chet - it was a real relief when the OP shared it, and it worked for me.


So far, I've used it on 10.9.3 and 10.9.4 – I'm just keeping it on my desktop, ready to use if future updates scramble the display situation.


Given that it's a clear and repeatable fix, it's a shame that Apple can't track down the problem with the updates. I'm a huge Team Apple fanboy, but I've never had this kind of repeated issue in the entire time I've used Macs – and that's since week 3 after release in 1984.

Jul 29, 2014 3:16 PM in response to therandyzone

I agree on the disappointment.


I've been along for the long ride as well - a ][+, //ci, 840av, NeXT slab, NeXT cube, OpenStep on white hardware, G3 laptop, G4 tower, and a bunch of modern... sure, there have been moments of suckage - but this is a record low point which i find inconceivable.


To know that they sit on a pile of cash and still find it acceptable to have such a poor QA and development process that something could be released that corrupts displays for a number of their supported hardware -- *corrupts*displays*... not "oh Pages can't bold a layered text block", not "i wish Mail would stop checking all Mail accounts when it launches", ... - *corrupts*displays*.


Further, that it can exist for, not one but, two releases is actually kind of insulting and totally deflating, both from the perspective of a person who has liked Apple products and one who likes good development process. It feels like a big F-U to me.

Aug 21, 2014 8:45 PM in response to Hessel78

I am having this same problem too with my mid 2012 Macbook pro on 10.9.4.


I am connected to a second display using a VGA cable and I was having no problem with it until I upgraded to 10.9.4, now it will not recognize the external monitor. This is a simple issue that Apple must solve with 10.9.5, do they even look at these posts?

Aug 27, 2014 1:38 PM in response to quarkdoll

I have a mid-2012 Macbook Pro Retina.


My external monitor has been working flawlessly up until today (why today? - it was fine on Monday with external monitor although prior to that I have not been using external monitor since 7th August due to being away on holiday).


So yes, today I booted up as normal with my external monitor connected - a dell u2713h (Thunderbolt on Macbook to Display Port in on Monitor) and my first realisation that something was wrong was that I could not move my mouse from my external monitor left off the screen unto my Macbook... it was trapped in the external monitor. I tried changing the setting to "mirror" display and both screens went black. I couldn't undo it.. I had to reboot.


After several reboots I noticed that sometimes the Macbook screen had a faded menu bar at that top.. maybe just because it was not the active screen but everything else looked normal.


So anyhow, I'm wondering, is this caused by the 10.9.4 update?... it must have installed silently because I don't remember installing it. Or do I have some other issue?


PS, I tried the Geforce and NVDA kexts fix but no dice... although it looks like no harm done either.


What do people think?


Thanks,


/Brian

Aug 27, 2014 1:56 PM in response to brianwilson71

One other interesting thing:


External monitor and macbook screen both show the desktop although I cannot move my mouse pointer from external monitor to macbook monitor. When I pull the thunderbolt cable out of the Macbook *both* screens go black and there seems to be no return from this... a reboot is required. What should of course happen and has been happening up to now is that all open apps etc on the external merge with the apps that are open on the macbook screen (as the external has been disconnected). Help. :-)

Aug 27, 2014 3:39 PM in response to MasterSound

I will file a bug report.. thanks


Interesting about Yosemite... I can survive on a single screen for a while no problems.. I'm just at that stage where I'm hoping I haven't messed something now in attempt to fix it (e.g. the kext fix).. don't think I have but you never know.


Did you overwrite your current install with the Yosemite Beta or how did you test it out? I won't be doing that anyhow... I find it takes courage to install the General Availability release OS these days ;-)

Sep 16, 2014 12:29 PM in response to ggodsdogg

The altoronto fix unbelievably also worked for me. You can see the strangeness I was experiencing in posts above and I'm on a Macbook Pro Retina Mid-2012 with a Dell U2713h monitor. Thank you very much! I can hardly remember how to work with two monitors its been that long :-)


Side effects: Not much, 1 1password firefox extension didn't work in my browser until I started the app again first, but after starting the app it works fine. Haven't seen anything else so far.

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Second display problem with 10.9.4

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