eu_eng_purchase_validation@apple.com
Hello.
Case 63****948
I have a problem with activation my iPhone 5с. I have bought the iPhone in a shop 7 month ago and update iOS 7.1 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?
Model of my iPhone is A1532 and IMEI is ***** I attach photos of the box and the sales receipt.
Best Regards,
I have approblem.
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