eu_eng_purchase_validation@apple.com

This is a user-to-user forum. It is not AppleCare or Apple Customer Service. No one here asked for the information you provided in your post. No one here can help you recover an Apple ID. Start here:

https://iforgot.apple.com

Or use the Contact Us link at the bottom right of every page for additional information on contacting Apple.

Can you help me . give me some link to communicate with technical support to help me . I have all the data and iphone bill , they say I am the owner

Rosen966 wrote:

Can you help me . give me some link to communicate with technical support to help me . I have all the data and iphone bill , they say I am the owner

https://iforgot.apple.com

Or use the Contact Us link at the bottom right of every page for additional contact options.

I will explain Mr.

ICloud account did not put me. iphone not what I had , but eh recovered and since then I can not get the account. I stole it and put the account , I do not .

so I need your help, I have all the paperwork says I am the owner of iphone

Rosen966 wrote:

ICloud account did not put me. iphone not what I had , but eh recovered and since then I can not get the account. I stole it and put the account , I do not .

so I need your help, I have all the paperwork says I am the owner of iphone

Yes, I understand that. Use the Contact Us link at the bottom right of every page for information on how to contact Apple or use this link:

Contact Apple for help with Apple ID account security - Apple Support

Perhaps this article can explain it better than I:

http://www.apple.com/support/appleid/

No one in this forum can help you.

Case ID ***** Activation Lock. Purchase Validation

I have a problem with activation my iPhone 5S. I have bought the iPhone in a shop one week ago and update iOS 8.3 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?

Serial No of my iPhone is DN*******FG8 and IMEI is ******* . I attach photos of the box and the sales receipt.

Best Regards,

I have approblem.

<Image Edited by Host to Remove Personal Information>

suffering2012 wrote:

Case ID ***** Activation Lock. Purchase Validation

I have a problem with activation my iPhone 5S. I have bought the iPhone in a shop one week ago and update iOS 8.3 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?

Serial No of my iPhone is DN*******FG8 and IMEI is ****** . I attach photos of the box and the sales receipt.

Best Regards,

I have

I can only assume that you did not read ANY of the rest of the thread. If you had, you would know that NO ONE on this forum can help you. See previous posts for links that may help.

<Edited By Host>

Hello/

Case ID 839521036 Activation Lock. Purchase Validation

I have a problem with activation my iPhone 5S. I have bought the iPhone in a shop one week ago and update iOS 8.3 yesterday. After update iPhone has an activation screen and asks previous owner’s Apple ID and Password. I don’t know Apple ID and Password; I haven’t communication with him. I can not use my iPhone 2 days. I am so disappointed this situation. Can you help me to disable this function, please?

Serial No of my iPhone is DN********FG8 and IMEI is ********* . I attach photos of the box and the sales receipt.

Best Regards,

<Edited by Host>

Since you bought it only one week ago you should have no trouble returning this iPhone and getting your money back assuming it is a responsible shop. This is your only course of action you have available to you. Apple will not disable activation lock on that iPhone except for the ORIGINAL owner of the iPhone which is not you.

Dear Community

The previous owner of my iPhone (which I have inherited) is sadly no longer among us so it makes it slightly more difficult to ask him for Apple ID etc

Any thoughts on this in general or any useful suggestions?

Thank you in advance

Al

You need to obtain proof that the deceased was the original owner of the

iPhone (sales receipt showing serial number from Apple or Apple authorized

reseller is needed, hand written receipt from shop down the lane is not

acceptable) and legal proof that you inherited the iPhone - copy of the will, statement

by executor of said will, etc. When you have both of those items, take them and

the iPhone to the nearest Apple store where they may assist you.

If the iPhone was purchased second hand or from unauthorized seller, Apple will

not assist.

Condolences on your loss. Good luck in your search for the required documentation.

Thank you very much for you help and support,

Luckily (rather sadly) I have all the documentation required.

Would I be able to make use of his iTunes library and downloads stored on Iphone as a new legal owner?

Best

With the documentation discussed above, all Apple may do is remove

the Activation Lock currently on the iPhone so you can use it as your own.

Using the apps and music and other downloads is a separate issue. All

those items are forever tied to the AppleID of the deceased. Such items

cannot be transferred to another AppleID nor can you merge items from

separate IDs. Ask when you go in to have the Activation Lock removed as

someone in the Apple Store may be able to answer that question. IANAL

but do not expect you will be successful in getting access those items without

the passcode associated with his AppleID.

I reached crooks (
A man in sotstsialnoy network "in contact" asked for help, he said that he had stolen the phone literally 40 minutes ago and asked him to dial iCloud that would see some of its rooms druzey.Ya entered the situation and decided to dial, and then my iPhone perezagruzilsya.Ya included iPhone there had to activate its iCloud, I had asked him to account to which he replied that he blocked my iPhone, and unlocking is 2500 rubles.

kamilla3393 wrote:

I reached crooks (
A man in sotstsialnoy network "in contact" asked for help, he said that he had stolen the phone literally 40 minutes ago and asked him to dial iCloud that would see some of its rooms druzey.Ya entered the situation and decided to dial, and then my iPhone perezagruzilsya.Ya included iPhone there had to activate its iCloud, I had asked him to account to which he replied that he blocked my iPhone, and unlocking is 2500 rubles.

I'd suggest you try posting again in your native language. I don't know whether you used a translating app or what but your post is almost impossible to understand.

Do NOT give anyone any money who says they can unlock your phone.