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my phone will not slide to unlock and it has a line around the date

my phone will not slide to unlock and when i try to slide it a box appears around the area and if i touch the time on the screen a box appears round that too. i have held the touch button and the on/off button together and waited for the apple icon to appear but when it all comes back to life its just the same it won't let me swipe to open the screen

Posted on Jul 6, 2014 12:50 PM

Reply
1 reply

Jul 9, 2014 2:30 PM in response to lawrence5nwk

Hello there, lawrence5nwk.


Great job on troubleshooting your issue so far. The following Knowledge Base article provides additional assistance and recommendations for troubleshooting your issue:


iPhone, iPad, iPod touch: Troubleshooting touchscreen response

http://support.apple.com/kb/ts1827


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

my phone will not slide to unlock and it has a line around the date

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