receipt

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receipt

Good afternoon,

This same month in 2013 I made a purchase at the Apple Store in New York, United States.The product was "EU BOOM".

But now, it has shown some defects. I can not load the device more. Pressing the "on / off" button indicates that is out of battery. And when I plug the cable to the device nothing happens.

It seems that the device does not recognize the cable. Maybe the entry is damaged.

I contacted some Apple stores here in Brazil and they told me to try to contact the manufacturer of the product,Logitech in this case.

I would like a response. And I would like to know if there is some way to get my receipt of the product (because only with the receipt of US I can get the same product here in Brazil).

Thanks.

Posted on Jul 7, 2014 8:19 AM

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Answer 1

Jul 10, 2014 5:40 AM in response to Rafa Grossi

In terms of getting a receipt, contact the Apple Store where you purchased the product: http://www.apple.com/retail/storelist/

But yes, for a product not manufactured by Apple, it would be the responsibility of the vendor to honor the warranty. Having purchased it in the US and residing in Brazil could be an issue.

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