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no apple mobile device in control panel

I don't have Apple mobile device in contol panel, everything is there except this. In services, there is apple mobile device..I'm trying to fix this over one month, but there is no help on net.

Posted on Jul 7, 2014 4:38 PM

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4 replies

Jul 7, 2014 4:55 PM in response to nedim88

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)

Hewlett-Packard HP Pavilion dv6 Notebook PC

iTunes 11.2.2.3

QuickTime 7.7.5

FairPlay 2.6.12

Apple Application Support 3.0.3

iPod Updater Library 11.1f5

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 7.1.1.3

Apple Mobile Device Driver 1.64.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45



iTunes Serial Number 0019BAE00BC3DAA8



Current user is an administrator.

The current local date and time is 2014-07-08 01:49:31.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is supported.



Video Display Information



Advanced Micro Devices, Inc., ATI Mobility Radeon HD 4500/5100 Series





**** External Plug-ins Information ****



No external plug-ins installed.



**** Device Connectivity Tests ****



iPodService 11.2.2.3 (x64) is currently running.

iTunesHelper is currently not running.

Apple Mobile Device service 3.3.0.0 is currently not running.



Universal Serial Bus Controllers:



Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.

Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.

Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.

Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.



FireWire (IEEE 1394) Host Controllers:



JMicron OHCI Compliant IEEE 1394 Host Controller (Legacy). Device is working properly.



**** Device Sync Tests ****



No iPod, iPhone, or iPad found.

Jul 8, 2014 2:45 AM in response to nedim88

See

iOS: Device not recognized in iTunes for Windows

- I would start with

Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

or

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components

- Then do the other actions of:

iOS: Device not recognized in iTunes for Windows

paying special attention to item #5

- New cable and different USB port

- Run this and see if the results help with determine the cause

iTunes for Windows: Device Sync Tests

Also see:

iPod not recognised by windows iTunes

Troubleshooting issues with iTunes for Windows updates

- Try on another computer to help determine if computer or iPod problem

no apple mobile device in control panel

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