Problem Accessing WD MyCloud NAS

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Level 1

13 points

Problem Accessing WD MyCloud NAS

I have a new MacBook Pro with 10.9.4. It's my first OSX computer. I've been using Windows for ever and know my way around quite well.

I have a WD MyCloud NAS which I initially was able to connect to but now am unable. it appears in Finder as BannzCloud as below:

When I try to connect I get :

I try to access the NAS Dashbooard via Safari I get:

If I try to PING the NAS IP address I get constant timeouts.

I am able to PING successfully from a Windows computer connected to the same network. I am able to access the dashboard from browsers in several PCs and from an iPad. Shared folders are accessible on all these devices but not this Mavericks unit.

Any bright ideas? I'm at my wits end.

Posted on Jul 7, 2014 9:05 PM

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Answer 1

rockoyster Author

Level 1

13 points

Jul 8, 2014 3:37 PM in response to MrHoffman

Hi MrHoffman,

Thanks for your reply.

I can PING the NAS successfully from several Windows computers and from an iPad using Network Analysis app. But PING to NAS from MacBook just times out. I can successfully PING myself on the MacBook and the router and a connected Windows PC.

I am expecting a call from WD support later today but I suspect problem lies with MacBook as I can access the NAS from several other places.

Regards

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Answer 2

rockoyster Author

Level 1

13 points

Jul 9, 2014 3:30 AM in response to rockoyster

After talking to WD support we worked through a few things but concluded the problem was not with MyCLoud as I could access it from 3 PCs and an iPad on the same network. Spent a while with Apple support which led to discovery that I could access MyCloud via ethernet wired connection but not Wi-Fi. Much diagnosis followed but problem was eventually solve by a simple restart of my router. All working fine now.

Thanks to the Apple support guys for making my first experience with them so satisfying.

Looking forward to a productive Mac experience after 30+ years of Microsoft.

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Answer 3

rockoyster Author

Level 1

13 points

Jul 8, 2014 9:01 AM in response to rockoyster

Hellooo? Am I at the right place?

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Answer 4

MrHoffman

Level 10

146,203 points

Jul 8, 2014 9:13 AM in response to rockoyster

So a Windows system on the same network can ping the server (by address) but the OS X system cannot?

Can the OS X system ping other systems on the local network, or is the problem limited to the NAS?

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Answer 5

Eric Root

Level 10

685,251 points

Jul 8, 2014 10:39 AM in response to rockoyster

Have you tried restarting the external and your computer? Can you hook it up to the computer via USB?

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Answer 6

rockoyster Author

Level 1

13 points

Jul 8, 2014 3:39 PM in response to Eric Root

Hello Eric,

I've restarted everything several times. Connecting via USB is not an option. The WD MyCLoud box has a USB port to add extension storage not to access content.

Regards

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