Gmail offline on mac mail

Hi,


I'm using OS X 10.8.5 on 13" macbook. My gmail has always worked fine. last few weeks it's being saying gmail(offline) so I used my info@djshuga.co.za server for mail. now I cannot access any mail from my gmail account at all anymore. I can access it via ipad mini and iphone 5c but not my laptop. but when using my iphone and ipad I cannot send mail from me info@djshuga.co.za account so I have to use my gmail account to send all mail. it receives all the mail but doesn't allow me to send.


Please can I get assistance. I've exhausted all options, I'm on page 3 already of google search trying other solutions but nothing is working for me. Must I go into iStore to get a solution?

Posted on Jul 7, 2014 11:37 PM

Reply
4 replies

Jul 8, 2014 2:51 PM in response to Dj Shuga

OS X 10.8.5 is Mountain Lion. In the future posting in the correct forum gets the best results.


Under Windows in the Menu bar select Connection doctor. You will see green to indicate a connection and red to show there is a problem. You can click on more details button, but with multiple accounts this is often hard for some users to read result. Except for iCloud account you'll see two entries for each account 1) receiving and 2 SMTP for sending.

User uploaded file

Sending issues usually involve SMTP settings.


EDIT SMTP SETTINGS


In Accounts window > Outgoing Mail Server SMTP: select to Edit SMTP Server list... from popup


Select account in the list.(It's not uncommon to find extra SMTP servers listed. When you remove account, Mail does not delete the smtp info. You might need to do some clean up in the list to remove the extras.)


Under Advanced Tab:

User uploaded file



Apple defaults to the default ports (25,465, 587) but some servers prefer a custom port. Check to see what port they recommend. Gmail for example likes 465, Outlook.com 587.


Verify if your server require SSL. Both Gmail and Outlook.com require SSL.


User Name. Enter full email address eg. UserName@gmail.com

Add password if it is blank. (If you have two step authentication setup, you'll need to get an app specific password more info)


Open Connection Doctor under Window in the Menu bar.

Do you see green light now for your account SMTP?



Gmail seems to work best in Mavericks iyou delete and start clean. This involves reviewing your settings in your browser and in Mail. See


Use Gmail with Mavericks Mail **

http://www.needhelp4mac.com/2013/12/use-gmail-with-mavericks-mail/


**(Fair disclosure: NeedHelp4Mac is my site. I may receive some form of compensation, financial or otherwise, from my recommendation or link.)

Feb 26, 2015 4:17 PM in response to dianeoforegon

thanks for the post. it was incredibly helpful.


I had same issue.


the post in some part says 'User Name. Enter full email address.' This was key to solve my issue since for some reason Mail ver. 6.6 does not populate the whole email address, only the usarname, e.i. 'robert' instead of 'robert@mymail.com.' I had no issues with previous Mail versions such as 5.3 so I guess this new Mail version changed somehow.


Thanks again!!!

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Gmail offline on mac mail

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