Level 1

132 points

support.apple.com/kb/TS4515

Good day everyone!

I got a new Iphone 5s and was planning to give my old iphone 5 to my Mom. So I did what a normal person would do, to reset factory settings. Now, I couldnt seem to open my old phone. It says that it is linked to my Icloud account. I very well know the password for my icloud since I use it on my other device but it still wouldnt go through. I did the troubleshoot in icloud/#find but "device not found" error shows. What do I do? Please help.

Thank you and God bless.

Vince

Posted on Jul 8, 2014 12:51 PM

Top-ranking reply

Roger Wilmut1

Level 10

131,540 points

Posted on Aug 30, 2016 3:33 AM

When you have a question it's better to start your own thread than tack onto an ancient thread which isn't even on the same subject.

Did you buy your phone second-hand (used)? Does your screen look like this (with the ID being shown not yours)? -

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor locate the previous owner.

You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

View in context

44 replies

Oct 27, 2017 1:16 AM in response to VinceCS

Hello. Sorry bother you. Have you lost your apple iphone 6s plus gold? Let me know. I got your iphone 6s plus.

Oct 31, 2017 3:45 PM in response to VinceCS

hi i want help i have one iphone 4s its icloud lock how can i unlock this?

Oct 31, 2017 3:52 PM in response to Amirali afshar

By entering the Apple ID and password which were used to lock it. If it's not your ID ask the person who set the lock.

Nov 28, 2017 12:10 AM in response to VinceCS

my phone is lock

Pneff59

Level 1

4 points

Dec 6, 2017 9:51 AM in response to VinceCS

how to rewove icloud don't no password

Dec 6, 2017 9:57 AM in response to Pneff59

Pneff59 wrote:

how to rewove icloud don't no password

You don't.

Abdi86

Level 1

8 points

Dec 30, 2017 7:59 PM in response to bilalali

My ipad saying activation lock. And I forget my pass

Oct 25, 2016 12:10 PM in response to robertfromcanal winchester

Only the person who set the lock can unlock it. There is no other way round it - Apple cannot unlock it for you. He will need either to give you the ID and password (unless you can actually take the phone to him to unlock it) or remove the phone from his list of devices.

Dec 15, 2016 11:38 PM in response to kschz421

Why are you asking the original poster this? I doubt he has anything to do with it. If your phone is Activation Locked then you must contact the original owner to get it unlocked. Only he can do it, and no-one on here can help you find him if you don't know who he is.

DEVON154

Level 1

11 points

Mar 20, 2015 11:41 PM in response to DEVON154

how too remove there apple id from the iPhone that I have with me

bilalali

Level 1

5 points

May 25, 2015 11:12 AM in response to VinceCS

hello my iPad he forgot password icould

Aug 23, 2015 2:58 AM in response to VinceCS

i have iphone 5s.unfortunately icloud lock is not open . please help this problem .

AKRBTN

Level 6

8,875 points

Sep 17, 2015 2:34 PM in response to mkisea1965

Not sure that just copying the OP's original post back to him helps much......

Aug 30, 2016 2:47 AM in response to VinceCS

HELLO WHAT IS THE ICLOUD FOR THIS IPHON?

Aug 30, 2016 2:53 AM in response to shabanfromladorisht

hello i don have on my iphon 6s with support TS4151 icloud starting with S...@gmail.com how i can find.

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support.apple.com/kb/TS4515