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support.apple.com/kb/TS4515

Good day everyone!


I got a new Iphone 5s and was planning to give my old iphone 5 to my Mom. So I did what a normal person would do, to reset factory settings. Now, I couldnt seem to open my old phone. It says that it is linked to my Icloud account. I very well know the password for my icloud since I use it on my other device but it still wouldnt go through. I did the troubleshoot in icloud/#find but "device not found" error shows. What do I do? Please help.


Thank you and God bless.


Vince

Posted on Jul 8, 2014 12:51 PM

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Question marked as Best reply

Posted on Mar 20, 2015 11:35 PM

I need the email nd password too the iPhone that I have now so that way I can use it

44 replies

Aug 30, 2016 3:33 AM in response to shabanfromladorisht

When you have a question it's better to start your own thread than tack onto an ancient thread which isn't even on the same subject.


Did you buy your phone second-hand (used)? Does your screen look like this (with the ID being shown not yours)? -

User uploaded file

If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor locate the previous owner.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless.

support.apple.com/kb/TS4515

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