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support.apple.com/kb/TS4515

Good day everyone!


I got a new Iphone 5s and was planning to give my old iphone 5 to my Mom. So I did what a normal person would do, to reset factory settings. Now, I couldnt seem to open my old phone. It says that it is linked to my Icloud account. I very well know the password for my icloud since I use it on my other device but it still wouldnt go through. I did the troubleshoot in icloud/#find but "device not found" error shows. What do I do? Please help.


Thank you and God bless.


Vince

Posted on Jul 8, 2014 12:51 PM

Reply
Question marked as Best reply

Posted on Mar 20, 2015 11:35 PM

I need the email nd password too the iPhone that I have now so that way I can use it

44 replies

Jul 10, 2014 10:08 AM in response to VinceCS

Hello VinceCS,


After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning Activation Lock issues:


Find My iPhone Activation Lock: Removing a device from a previous owner’s account

http://support.apple.com/kb/ts4515


Thank you for contributing to Apple Support Communities.


Cheers,

BobbyD

Aug 20, 2015 2:58 PM in response to Marshall Waha

Marshall Waha wrote:


Yeah this doesn't help me whatsoever, what if you don't know who the owner was?


If a second-hand iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it) - please see http://support.apple.com/kb/ts4515


If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you.

Aug 23, 2015 3:42 AM in response to tayyab.blagun666

tayyab.blagun666 wrote:


i have iphone 5s.unfortunately icloud lock is not open . please help this problem .

If the ID being asked for is yours and you have forgotten the password you will have to reset and restore the phone. If the ID being asked for is not yours but a previous owner's, only they can unlock it. Please see my post immediately above.

support.apple.com/kb/TS4515

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