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Mainstage 3 / MOTU Ultralite Mk3 Hybrid driving me crazy

Hi,


I get constant dropouts when trying to use MainStage 3.0.4 with MOTU Ultralite Mk3 Hybrid interface. And everytime the dropouts happens I get these messages in the console. Sometimes over several hundreds of them when things are really bad.


AND...it gets worse whenever I go to a rehearsal or live onstage. Go figure that one out!


kernel[0]: IOAudioStream[0xffffff8052709000]::clipIfNecessary() - Error: attempting to clip to a position more than one buffer ahead of last clip position (1e2,158)->(1e5,428).


I do not get these errors when using internal audio only.


I get no help from MOTU who are saying that there's no problem with the hardware.


I have received a second MOTU Ultralite interface. Same problem.


I have tried both USB (with nothing on the bus except the interface) and Firewire (over Thunderbolt-adapter). Same problem.


What is happening?


Please help me!


Here's my computer specs:

MacBook Pro Retina mid-2012

Processor: 2,7 GHz Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Graphics: NVIDIA GeForce GT 650M 1024 MB

OS version: OS X 10.9.4 (13E28)

Posted on Jul 8, 2014 1:46 PM

Reply
79 replies

Jul 21, 2014 12:15 AM in response to stevencowley

Hi Steven


Thank you for posting your experiences. 🙂


I'm so happy that I've finally found another user with the exact same problem. Of course I'm not happy that you experience it though.


I got a replacement for my first Ultralite Mk3 Hybrid (FW800) but that did nothing to solve the problem. So it seems that option 3 isn't the one that's causing us problems.


My Ultralite isn't in the rig today. I have been forced to roll back to using my analog mixer and running backtracks on an iOS device with click (left) and music (right). And the keyboards is taken from MainStage from the MacBook's 3.5 inch mini-out. So relieved to have a stable system again. The last month has been a nightmare.


My guess (and hope) is that it is option 2 that is the problem. And that Apple hopefully will get their stuff together in OS-updates. It cannot be option 1. Because then I'm toast. Haven't got the money to buy a new machine.


Cheers,

Tomas

Jul 21, 2014 4:45 AM in response to coox

Sorry, I posted a repeat of my earlier post, so here's what I meant to post:


I have spoken to MOTU and they are not aware of any common issues. I have also spoken to a colleague who has been using Ultralites with Mountain Lion and who agrees with me that this was a stable set-up. I don't have a lot of time, so I'm prioritising testing with Mountain Lion now, and I'm hoping that this will work. It's not a long-term solution, as I don't know how much longer new Macs will be available that will work ok with Mountain Lion.


Before today, I have tried:


MacBook Air running Mavericks / Mainstage 3.0.4 / MOTU Ultralite - glitches when triggering MIDI from an external source via a MOTU microlite MIDI interface. These glitches also occurred when I left MainStage idle, ie. with no MIDI being triggered. So there wasn't any audio happening at all, but I still got the IOAudiostream error messages in my Console log.


MacBook Air running Mavericks / Mainstage 3.0.4 / NO MOTU Ultralite - triggering MIDI from an external source via a MOTU microlite MIDI interface (but just using the built-in headphone output for audio) - this DIDN'T result in any glitches when I left it running for 36 hours.


What I'm about to try:


MacBook Air running Mountain Lion / Mainstage 3.0.4 / MOTU Ultralite - if this works then I know it's an issue to do with Mavericks and the Ultralite - and perhaps this issue will also occur with other audio interfaces too. Perhaps not.


Again, I'll let you know what I discover.


Steve


PS. One thing to mention here is that I did do a gig about a month ago, before I ran into all this trouble, which was a simple USB keyboard and MainStage set-up, using the built-in headphone out (and still with Mavericks). Just a little "acoustic" gig, so simple electric piano sounds. I did have an audio glitch then, but I can't confirm whether or not it was the same issue, as I didn't investigate it at the time, and the Console log doesn't go back far enough for me to check it now. I wish I'd looked into it when it happened!

Jul 21, 2014 1:24 PM in response to stevencowley

Ok, I have been running MainStage for 8 hours on Mountain Lion, with the MOTU, and haven't had a single glitch. I'm rebooting back to Mavericks to see if I can confirm that the glitch returns. My planned tests now are:


Mavericks / MainStage / Ultralite (same as before, to confirm whether glitch returns)

Mavericks / iTunes / Ultralite


If the above two tests still result in glitches, then we know that the problem isn't MainStage in Mavericks, but either Mavericks itself or the combination of Mavericks and Ultralite. I will then try:


Mavericks / MainStage / Focusrite Saffire Pro 24


If this still glitches, then we know that it is Mavericks itself, or at least not a problem specific to MOTU interfaces.


Tomas, do you have an external drive which you could set up as a bootable Mountain Lion drive? If so then perhaps you could also test MainStage in Mountain Lion with your MOTU, and see if you get the same results as me. I'd love to be able to go back to MOTU with as much detail as possible so they can help us track this problem down.

Jul 21, 2014 2:00 PM in response to stevencowley

Amazing, no glitches in ML? - It has to be Mavericks.


Yes, I have an external USB3-drive. But I don't have any ML-discs. How do I get hold of an installation-image or something equivalent the easiest way?


I would be more than happy to assist in doing a clean ML-install on that external and test it.


Best,

Tomas

Aug 6, 2014 3:48 PM in response to coox

Hi everybody!


Any news on that issue? I am experiencing the exact same issue here.


The last five days I set up my new system and (unfortunately) used it live... 1 glitch yesterday, several today. switched the whole rig off during the show and used internal stuff. pretty tough one, I am a live sound engineer and used logic and waves plugins for a 600 people gig. I reacted quickly, but still - it is very annoying to build a brand new system with a lot of apple and sound experience, and then unpredictable stuff happens. anyway - here is my configuration:


Mac Mini Quad i7 2,6 with 16GB RAM

OSX 10.9.4

Logic Pro X 10.0.7

MOTU Ultralight Hybrid 3 with Firewire 800 to 400 cable, bus powered, latest driver

latest Waves 9, USB dongled

Latency 64 Samples @ 48kHz

about 10 plugins, not even 20 % of the CPUs in use, if you can believe the activity monitor


I used the very same MOTU with my Macbook and 10.8 a lot of times without any issue. But now switched to Mavericks, Logic Pro X, the mac mini, so i changed a lot of components. In the Console I get the same Error Message as described by you people above. So maybe I don't have to try for days to rule out, what the F*** is going on. Seems to be Mavericks and MOTU, right?


Thanks a lot for sharing your experiences here, maybe saves me and others lot of time.


Jochen

Aug 8, 2014 7:20 AM in response to coox

Hi everyone,


I can confirm that Mountain Lion is still glitch-free for me with my Ultralites, on more than one laptop. So that's good.


I haven't had time to run tests with any other interfaces - I hope to do this at some point but it's not really top of my priority list right now. So we can confirm that there is a problem with the Ultralite / Mavericks, but I can't say anything further than that with any certainty at the moment.


Steve

Aug 8, 2014 1:22 PM in response to coox

I ran a 24 hour test with logic pro x, ultralight and mavericks. lots of glitches. hours of good performance, but about 10 times it randomly made that annoying noise, and "console" reports the kernel ioaudiostream errors.


also tried logic 9 and MainStage 2, same thing. just random glitches. very rare, but still there. it doesn't make a difference if I don't use any plugins at all. only the fact that audio plays trough the system makes it glitch.


next night i will let itunes play through the ultralight, and see what "console" is telling me tomorrow morning.

Aug 10, 2014 3:04 AM in response to douglas42424242

Hi Jochen,


Yep, it feels really bad. Nothing more, nothing less. Just something really bad and disrespectful against hard working professionals.


Yesterday I gigged with my downgraded machine (Mountain Lion) and I thought I had a stable machine.


I didn't.


In the middle of a song the machine says "Can't find MOTU Ultralite audio interface anymore" or something like that.


Re-booted as I was listening to how the band managed to covered for me. 😟 Switched to USB instead of Thunderbolt (converter to Firewire) between sets. And I could continue the night without mishaps. Sooo….it seems that the Thunderbolt-converter solution also have issues. USB from now on.


Other than that the machine runs as it should. (Mountain Lion 10.8.5, MainStage 3.0.4, Macbook Pro Retina mid 2012, 16GB RAM, 768GB SSD, i7)


I cannot install anything on this machine because I have lost all confidence now in these solutions and in Apple not handling obvious meltdowns like this.


Btw, the drummer's MacBook went down in the middle of the first song. And he runs all the backtracks. And he has Mavericks. Haven't gotten his Systemmessages-log yet but i can GUARANTEE you that it will say something in the style of IOAudioStream &€%€#&€%#&€#%€#€


😟


Tomas

Mainstage 3 / MOTU Ultralite Mk3 Hybrid driving me crazy

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