Account hacked, unauthorized iTune payment made

I did not purchase any movies or songs on iTune, but I have just received an invoice for the unauthorized purchase by e-mail.

I think my account has been hacked. Could you look into this for me?

Order ID: F6H8H2D6N1 with receipt No.654852114780 was not authorized by me who is the real account holder.

Please cancel this order.


Thank you,


Liz Park

Posted on Jul 8, 2014 2:17 PM

Reply
2 replies

Jul 8, 2014 2:20 PM in response to idiomaga

We are fellow users here on these forums, you're not talking to iTunes Support nor Apple.


If it shows on your account's purchase history (i.e. it's not a phishing email) : iTunes Store: See your purchase history and web order numbers

then contact iTunes Support via the 'report a problem' page : http://reportaproblem.apple.com

or via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

And change your account's password e.g. via the Store > View Account menu option on your computer's iTunes, http://appleid.apple.com, or by tapping on it in Settings > iTunes & App Store on an iOS device

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Account hacked, unauthorized iTune payment made

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