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why is ipod clasic tells me contac apple/sopport/ipod

i have try so many different way to put to work my old ipod clasic, but first when i conected to my computer says do not disconnect, then when i get it out of there says please contact -www.apple/sopport/ipod- please can some one out there please tell me how can i get this thing to work , i know is an old ipod but ius 20 giggs so help me out please, thanks alot !!!

Posted on Jul 9, 2014 1:06 PM

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1 reply

Jul 11, 2014 12:40 PM in response to blacksilversurfer78

Hello there, blacksilversurfer78.


The information from the following Knowledge Base article may assist you with your question:


iPod Displays a Red "X" Icon

http://support.apple.com/kb/TS1463


Restore iPod from Disk Mode

  1. Disconnect iPod from your computer.
  2. Manually put iPod into Disk Mode.
  3. Open the latest version of iTunes and connect iPod.
  4. Restore iPod.

Setup Service for iPod

If you cannot force your iPod into disk mode and restore it, then your iPod may need service. Click one of the links below to setup an iPod Service Request online or make a reservation at the Genius Bar before visiting your local Apple Retail Store.


Thanks for reaching out to Apple Support Communities.


Cheers,

Pedro.

why is ipod clasic tells me contac apple/sopport/ipod

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