ANNOYING MACKEEPER TABS AND POPUP ADS

These are the files I found in LaunchDaemons:

file:///Library/LaunchDaemons/com.adobe.fpsaud.plist

file:///Library/LaunchDaemons/com.leapfrog.connect.shell.plist

I don't get the mackeeper every time, just enough to be a bother. Thanks.

Thanks Linc Davis for the instruction.

I was the guy who asked for instruction last week from you too.

Anyway, I tried the instruction from last week to search for the files in the library. None of them were found. So I guess it is some other adware that is present in my Mac.

Plus, I tried your instruction you labeled above. It didn't work too.

Please help. I get the mackeeper.com popup the most and some survey that appeared to be from discover card. After completing the survey, I thought I would get a price from discover. However, it was a spam. I also got this popup windows either from the top or bottom of the screen with merchandise.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t 'PlistBuddy -c Print' );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n '"${p[50]}"'mod date: %s\n '"${p[50]}"'checksum: %s\n%s\n' '\n ...and %s more line(s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' ' !/^\/[AD]|\/Contents\/.+\/Contents\/|\.prefP/&&/\/(Lib|usr).+\/(.+\.lproj|Contents|Info\.plist|Resources)|\.framework$/ { n++;sub(/\/Info\.plist$/,"");sub(/\/([A-Za-z_]+\.lproj|Contents|Resources|Versions)(\/.+)?/,"");print|"sort|uniq";} END { if(n<1100) print "/System/";} ' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/\.(component|mdimporter|plugin|qlgenerator|saver|wdgt)$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :OSBundleRequired "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if(!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c Print\' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CSeq "I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 bundle`" "`S1 mach-o-dylib`" "`S2 ${p[35]}`" "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} '-nl -print -print-diagnostics' );N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files I/O\ errors 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Stylesheet Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns Bad\ kexts );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D13 5 5 69 1;D13 5 54 30 56;D23 5 14 12 14;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 57;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;A4 39 57 70 14;B2 15;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 31;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;} 2>/dev/null|pbcopy;exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.

12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

______________________________________________________________

Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Start time: 12:06:38 01/10/15

Model Identifier: MacBookPro11,3

System Version: OS X 10.9.5 (13F34)

Kernel Version: Darwin 13.4.0

Time since boot: 1:16

Diagnostic reports

2014-12-21 Install Adobe Flash Player crash x4

Log

Jan 9 13:56:00 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 9 14:58:31 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 9 15:59:31 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 9 17:01:05 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 9 18:03:06 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 9 19:05:37 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 9 20:07:08 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 9 21:09:08 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 9 22:10:38 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 9 23:12:42 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 10 00:15:04 com.apple.aslmanager: Throttling respawn: Will start in 9 seconds

Jan 10 00:15:13 IOPPF: Sent cpu-plimit-notification last value 2 (rounded time weighted average 2)

Jan 10 01:17:49 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 10 02:19:54 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 10 03:20:59 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 10 04:24:03 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 10 05:26:07 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 10 06:28:11 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 10 07:30:15 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 10 08:31:49 IOPPF: Sent cpu-plimit-notification last value 1 (rounded time weighted average 1)

Jan 10 10:49:56 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 8 seconds

Jan 10 10:50:54 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Jan 10 11:22:19 [IOBluetoothHCIController][EnqueueRequestForController] -- SendHCIRequestToTransport failed, error (0xE00002D8) -- kIOReturnNotReady

Jan 10 11:22:19 [SendHCIRequestFormatted] ### ERROR: EnqueueRequestForController failed (err=0xe00002d8 (kIOReturnNotReady)) for opCode 0x0c3f (Set AFH Host Channel Classification)

Jan 10 11:41:33 ARPT: 1919.197748: MacAuthEvent en0 Auth result for: 9c:d3:6d:9a:d7:1a Auth timed out

Daemons

com.adobe.fpsaud

com.oracle.java.Helper-Tool

com.v.helper

Agents

com.apple.AirPortBaseStationAgent

com.genieo.completer.download

com.genieo.completer.ltvbit

com.genieo.completer.update

com.google.keystone.user.agent

com.oracle.java.Java-Updater

com.v.agent

Applications

/Applications/Adobe Digital Editions 4.0.app

- com.adobe.adobedigitaleditions.app

/Applications/Flip Player.app

- net.telestream.Flip-Player

/Applications/Google Earth.app

- com.Google.GoogleEarthPlus

/Applications/InstallMac/Reset Search.app

- com.somoto.InstallerS

/Applications/MacX Video Converter Pro.app

- com.macxdvd.macxvdoconverterpro

/Applications/Skype.app

- com.skype.skype

/Applications/Utilities/Adobe Flash Player Install Manager.app

- com.adobe.flashplayer.installmanager

/Library/Application Support/apple/Agent/agent.app

- com.someproduct.agent

/Users/USER/Downloads/HMD_NA_Alg_2_TOS_OL.app

- com.MindVision.VISEX

/Users/USER/Library/Application Support/Helper/Wondershare Helper Compact.app

- com.wondershare.helper_compact

/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app

- com.somoto.InstallerS

Frameworks

/Library/Frameworks/TSLicense.framework

- net.telestream.license

/System/Library/Frameworks/v.framework

- null

/Users/USER/Library/Frameworks/EWSMac-GC.framework

- com.eSellerate.EWSMac67108872

PrefPane

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane

- null

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/Flip4Mac WMV.prefPane

- net.telestream.wmv.prefpane

Bundles

/Library/Internet Plug-Ins/Flash Player.plugin

- com.macromedia.Flash

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

- net.telestream.wmv.plugin

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

dylibs

/System/Library/Frameworks/v.framework/Versions/A/Libraries/libLoader.dylib

Contents of /Library/LaunchAgents/com.apple.agent.plist

- mod date: Jan 10 10:34:45 2015

- checksum: 1692283320

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.v.agent</string>

<key>OnDemand</key>

<false/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/apple/Agent/agent.app/Contents/MacOS/agent</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<true/>

<key>LimitLoadToSessionType</key>

<string>Aqua</string>

<key>ThrottleInterval</key>

<integer>10</integer>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

- mod date: Oct 30 12:52:46 2014

- checksum: 1281475388

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.oracle.java.Java-Updater</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

<string>-bgcheck</string>

</array>

<key>StartCalendarInterval</key>

<dict>

<key>Hour</key>

<integer>12</integer>

<key>Minute</key>

<integer>52</integer>

<key>Weekday</key>

<integer>3</integer>

</dict>

<key>StandardErrorPath</key>

<string>/dev/null</string>

<key>StandardOutPath</key>

<string>/dev/null</string>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchDaemons/com.apple.daemon.plist

- mod date: Jan 10 10:34:45 2015

- checksum: 3541517703

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Disabled</key>

<true/>

<key>Label</key>

<string>com.v.daemon</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/apple/Agent/agent.app/Contents/MacOS/agent</string>

<string>-update</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

<integer>10</integer>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.apple.helper.plist

- mod date: Jan 10 10:34:45 2015

- checksum: 4164132497

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.v.helper</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/apple/Agent/agent.app/Contents/MacOS/agent</string>

<string>-helper</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

<integer>10</integer>

</dict>

</plist>

Contents of /System/Library/LaunchDaemons/com.apple.screensharing.plist

- mod date: Dec 22 11:16:43 2013

- checksum: 1795477354

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Disabled</key>

<false/>

<key>EnableTransactions</key>

<true/>

<key>GroupName</key>

<string>wheel</string>

<key>Label</key>

<string>com.apple.screensharing</string>

<key>MachServices</key>

<dict>

<key>com.apple.screensharing.server</key>

<dict>

<key>HideUntilCheckIn</key>

<true/>

<key>ResetAtClose</key>

<true/>

</dict>

</dict>

<key>ProgramArguments</key>

<array>

<string>/System/Library/CoreServices/RemoteManagement/screensharingd.bundle/Con tents/MacOS/screensharingd</string>

...and 17 more line(s)

Contents of Library/LaunchAgents/com.genieo.completer.download.plist

- mod date: Dec 20 11:06:21 2014

- checksum: 765306415

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.genieo.completer.download</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/InstallerS< /string>

<string>-trigger</string>

<string>download</string>

<string>-isDev</string>

<string>0</string>

<string>-installVersion</string>

<string>16974</string>

<string>-firstAppId</string>

<string>386130005</string>

</array>

<key>WatchPaths</key>

<array>

<string>/Users/USER/Downloads</string>

</array>

</dict>

</plist>

Contents of Library/LaunchAgents/com.genieo.completer.ltvbit.plist

- mod date: Dec 20 11:06:21 2014

- checksum: 3700389023

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.genieo.completer.ltvbit</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/InstallerS< /string>

<string>-trigger</string>

<string>ltvbit</string>

<string>-isDev</string>

<string>0</string>

<string>-installVersion</string>

<string>16974</string>

<string>-firstAppId</string>

<string>386130005</string>

</array>

<key>StartCalendarInterval</key>

<dict>

<key>Hour</key>

<integer>4</integer>

<key>Minute</key>

<integer>45</integer>

</dict>

...and 2 more line(s)

Contents of Library/LaunchAgents/com.genieo.completer.update.plist

- mod date: Dec 20 11:06:21 2014

- checksum: 2305902879

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.genieo.completer.update</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Application Support/com.genieoinnovation.Installer/Completer.app/Contents/MacOS/InstallerS< /string>

<string>-trigger</string>

<string>update</string>

<string>-isDev</string>

<string>0</string>

<string>-installVersion</string>

<string>16974</string>

<string>-firstAppId</string>

<string>386130005</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartCalendarInterval</key>

<dict>

<key>Hour</key>

<integer>11</integer>

<key>Minute</key>

...and 4 more line(s)

Contents of Library/LaunchAgents/com.google.keystone.agent.plist

- mod date: Oct 9 05:04:29 2014

- checksum: 1150170344

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.google.keystone.user.agent</string>

<key>LimitLoadToSessionType</key>

<string>Aqua</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

<string>-runMode</string>

<string>ifneeded</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<integer>3523</integer>

<key>StandardErrorPath</key>

<string>/dev/null</string>

<key>StandardOutPath</key>

<string>/dev/null</string>

</dict>

</plist>

Listeners

kdc: kerberos

launchd: microsoft-ds

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

Safari extensions

Omnibar

- com.genieo.safari

Video Converter

- com.wondershare.ultimate

Restricted files: 53

Elapsed time (s): 211

A

If Safari crashes on launch and you don't have another web browser, you should be able to launch Safari by starting up in safe mode.

You installed the "Genieo" or "InstallMac" ad-injection malware. Follow the instructions on this Apple Support page to remove it.

Back up all data before making any changes.

Besides the files listed in the linked support article, you may also need to remove this file in the same way:

~/Library/LaunchAgents/com.genieo.completer.ltvbit.plist

If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well.

One of the steps in the article is to remove malicious Safari extensions. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.

After removing the malware, remember to reset your home page in all the web browsers affected, if it was changed.

If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Follow the rest of the instructions in the article.

Make sure you don't repeat the mistake that led you to install the malware. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If you ever download a file that isn't obviously what you expected, delete it immediately.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

B

You also installed a variant of the "VSearch" trojan. Remove it as follows.

This malware has many variants. Anyone else finding this comment should not expect it to be applicable.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchAgents/com.apple.agent.plist

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.

Repeat with each of these lines:

/Library/LaunchDaemons/com.apple.daemon.plist
/Library/LaunchDaemons/com.apple.helper.plist

Restart the computer and empty the Trash. Then delete the following items in the same way:

/Library/Application Support/apple
/System/Library/Frameworks/v.framework

This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Start time: 18:19:36 01/10/15

Model Identifier: MacBookPro9,2

System Version: OS X 10.10 (14A389)

Kernel Version: Darwin 14.0.0

Time since boot: 44 days 56 minutes

FileVault: On

Diagnostic reports

2014-11-15 softwareupdated crash

2014-12-23 com.apple.WebKit.Plugin.64 crash

Shutdowns

Jan 10 14:08:10 cause: -60

Log

Jan 10 14:10:07 pci pause: SDXC

Jan 10 14:23:33 com.apple.xpc.launchd.domain.pid.Install Adobe Flash Player.6541: Could not resolve origin of domain. XPC services in this domain's bundle will not be bootstrapped: error = 109: Invalid property list, taint = (null)

Jan 10 14:24:25 com.apple.xpc.launchd.domain.pid.Install Adobe Flash Player.6549: Could not resolve origin of domain. XPC services in this domain's bundle will not be bootstrapped: error = 109: Invalid property list, taint = (null)

Jan 10 16:39:44 pci pause: SDXC

Jan 10 17:28:26 com.apple.xpc.launchd.domain.pid.BKAgentService.6974: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

Jan 10 17:28:26 com.apple.xpc.launchd.domain.pid.BKAgentService.6974: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

Jan 10 18:09:15 com.apple.xpc.launchd.domain.pid.quicklookd.7034: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

Swap (MiB): 1587

Daemons

com.vsearch.helper

com.apple.installer.osmessagetracing

com.microsoft.office.licensing.helper

com.oracle.java.Helper-Tool

com.adobe.fpsaud

Agents

com.apple.photostream-agent

com.oracle.java.Java-Updater

com.apple.AirPortBaseStationAgent

com.vsearch.agent

Bundles

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/Library/Internet Plug-Ins/Flash Player.plugin

- N/A

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

- com.microsoft.sharepoint.browserplugin

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

- com.microsoft.sharepoint.webkitplugin

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/JavaControlPanel.prefPane

- com.oracle.java.JavaControlPanel

Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin

- com.conduit.ConduitNPAPIPlugin

dylibs

/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib

/Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib

/Library/CACKey/libcackey.dylib

/Library/CACKey/libcackey_g.dylib

/System/Library/Frameworks/VSearch.framework/Versions/A/Libraries/libVSearchLoa der.dylib

/usr/lib/pkcs11/cackey.dylib

Frameworks

/Applications/Microsoft Office 2011/Office/CalendarCore.framework

- com.microsoft.calendarcore.framework

/Applications/Microsoft Office 2011/Office/CocoaTooltipParser.framework

- com.microsoft.CocoaTooltipParser

/Applications/Microsoft Office 2011/Office/CocoaUI.framework

- com.microsoft.CocoaUI

/Applications/Microsoft Office 2011/Office/DocEx.framework

- com.microsoft.docex

/Applications/Microsoft Office 2011/Office/Gfx.framework

- com.microsoft.gfx

/Applications/Microsoft Office 2011/Office/IRM.framework

- com.microsoft.irm.framework

/Applications/Microsoft Office 2011/Office/MBURibbon.framework

- com.microsoft.ribbon

/Applications/Microsoft Office 2011/Office/MSXML.framework

- com.microsoft.msxml

/Applications/Microsoft Office 2011/Office/MViewLib.framework

- com.microsoft.mviewlib

/Applications/Microsoft Office 2011/Office/MetEx.framework

- com.microsoft.metex

/Applications/Microsoft Office 2011/Office/MicrosoftCSI.framework

- com.microsoft.csi

/Applications/Microsoft Office 2011/Office/MicrosoftCertificate.framework

- com.microsoft.certificate.framework

/Applications/Microsoft Office 2011/Office/MicrosoftChartPlugin.framework

- com.microsoft.chart

/Applications/Microsoft Office 2011/Office/MicrosoftCloudServices.framework

- com.microsoft.mbuCloudServices

/Applications/Microsoft Office 2011/Office/MicrosoftComponentPlugin.framework

- com.microsoft.mcp

/Applications/Microsoft Office 2011/Office/MicrosoftConversionLibrary.framework

- com.microsoft.converterlib

/Applications/Microsoft Office 2011/Office/MicrosoftCredui.framework

- com.microsoft.credui

/Applications/Microsoft Office 2011/Office/MicrosoftDDCS.framework

- com.microsoft.ddcs

/Applications/Microsoft Office 2011/Office/MicrosoftFBA.framework

- com.microsoft.fba

/Applications/Microsoft Office 2011/Office/MicrosoftFS.framework

- com.microsoft.mbufs

/Applications/Microsoft Office 2011/Office/MicrosoftMathFont.framework

- com.microsoft.mathfont

/Applications/Microsoft Office 2011/Office/MicrosoftMenuLibrary.framework

- com.microsoft.menulib

/Applications/Microsoft Office 2011/Office/MicrosoftOLE.framework

- com.microsoft.ole

/Applications/Microsoft Office 2011/Office/MicrosoftOLEAutomation.framework

- com.microsoft.oleautomation

/Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework

- com.microsoft.office

/Applications/Microsoft Office 2011/Office/MicrosoftOfficeDRM.framework

- com.microsoft.MicrosoftOfficeDRM

/Applications/Microsoft Office 2011/Office/MicrosoftOleo.framework

- com.microsoft.oleo

/Applications/Microsoft Office 2011/Office/MicrosoftPTLS.framework

- com.microsoft.msls3

/Applications/Microsoft Office 2011/Office/MicrosoftProofing.framework

- com.microsoft.proofing

/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework

- com.microsoft.setupui

/Applications/Microsoft Office 2011/Office/MicrosoftWebServices.framework

- com.microsoft.webservices

/Applications/Microsoft Office 2011/Office/MicrosoftWizard.framework

- com.microsoft.wizard

/Applications/Microsoft Office 2011/Office/MicrosoftWlmFile.framework

- com.microsoft.wlmfile

/Applications/Microsoft Office 2011/Office/MsgrLibClient.framework

- com.microsoft.msgrlibclient

/Applications/Microsoft Office 2011/Office/Netlib.framework

- com.microsoft.netlib

/Applications/Microsoft Office 2011/Office/OPF.framework

- com.microsoft.outlook.capi.framework

/Applications/Microsoft Office 2011/Office/ObjCOPF.framework

- com.microsoft.entourage.objcopf.framework

/Applications/Microsoft Office 2011/Office/OfficeAddressBook.framework

- com.microsoft.msoab

/Applications/Microsoft Office 2011/Office/OfficeArt.framework

- com.microsoft.officeart

/Applications/Microsoft Office 2011/Office/OfficeWindowLocalizer.framework

- com.microsoft.frameworks.officewindowlocalizer

/Applications/Microsoft Office 2011/Office/Oimg.framework

- com.microsoft.Oimg

/Applications/Microsoft Office 2011/Office/Open XML for Excel.framework

- com.microsoft.openxml.excel.lib

/Applications/Microsoft Office 2011/Office/OutlookCore.framework

- com.microsoft.outlook.core.framework

/Applications/Microsoft Office 2011/Office/OutlookLegacy.framework

- com.microsoft.outlook.legacy.framework

/Applications/Microsoft Office 2011/Office/OutlookPaletteItems.framework

- com.microsoft.frameworks.outlookpaletteitems

/Applications/Microsoft Office 2011/Office/OutlookRightsFramework.framework

- com.microsoft.outlookrightsframework

/Applications/Microsoft Office 2011/Office/PowerPlant.framework

- com.microsoft.powerplant

/Applications/Microsoft Office 2011/Office/PowerPlantCore.framework

- com.microsoft.powerplantcore

/Applications/Microsoft Office 2011/Office/SmartArt.framework

- com.microsoft.igx

/Applications/Microsoft Office 2011/Office/StdUrlMoniker.framework

- com.microsoft.urlmon

/Applications/Microsoft Office 2011/Office/ThreadPool.framework

- com.microsoft.threadpool

/Applications/Microsoft Office 2011/Office/Uniscribe.framework

- com.microsoft.uniscribe

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework

- com.microsoft.visualbasic

/Applications/Microsoft Office 2011/Office/WLMGraphicsDevice.framework

- com.microsoft.wlmgraphicsdevice

/Applications/Microsoft Office 2011/Office/WLMKernel.framework

- com.microsoft.wlmkernel

/Applications/Microsoft Office 2011/Office/WLMUser.framework

- com.microsoft.wlmuser

/Applications/Microsoft Office 2011/Office/WinAPIUI.framework

- com.microsoft.frameworks.winapiui

/Applications/Microsoft Office 2011/Office/WinCrypto.framework

- com.microsoft.frameworks.wincrypto

/Applications/Microsoft Office 2011/Office/WinHttp.framework

- com.microsoft.frameworks.winhttp

/Applications/Microsoft Office 2011/Office/XPG.framework

- com.microsoft.XPG

/Applications/Microsoft Office 2011/Office/mbuinstrument.framework

- com.microsoft.mbuinstrument

/Applications/Microsoft Office 2011/Office/mbukernel.framework

- com.microsoft.mbukernel

/Applications/Microsoft Office 2011/Office/mbulocale.framework

- com.microsoft.mbulocale

/Applications/Microsoft Office 2011/Office/mbunamedstrings.framework

- com.microsoft.mbunamedstrings

/Applications/Microsoft Office 2011/Office/mbustrings.framework

- com.microsoft.mbustrings

/Applications/Microsoft Office 2011/Office/merp.framework

- com.microsoft.merp

/Applications/Microsoft Office 2011/Office/molc.framework

- com.microsoft.molc.framework

/Applications/Microsoft Office 2011/Office/wlmstrings.framework

- com.microsoft.wlmstrings

/Library/Printers/Canon/BJPrinter/Frameworks/BJCommand2.framework

- jp.co.canon.bsd.bjcommand2

/Library/Printers/Canon/BJPrinter/Frameworks/BJEssential2.framework

- jp.co.canon.bsd.bjessential2

/Library/Printers/Canon/BJPrinter/Frameworks/BJExtDDI.framework

- jp.co.canon.bj.bjextddi

/Library/Printers/Canon/BJPrinter/Frameworks/BJPDELocalizedString2.framework

- jp.co.canon.bj.bjpdelocalizedstring2

/Library/Printers/Canon/BJPrinter/Frameworks/BJPrinterUtility2.framework

- jp.co.canon.bj.print.BJPrinterUtility2

/Library/Printers/Canon/BJPrinter/Frameworks/BJStatus2.framework

- jp.co.canon.bj.print.bjstatus2.a

/Library/Printers/Canon/IJScanner/Frameworks/Caddis_09.framework

- jp.co.canon.bsd.caddis.09

/Library/Printers/Canon/IJScanner/Frameworks/SGSM5_09.framework

- jp.co.canon.scangear.sgsm5.09.framework

/System/Library/Frameworks/VSearch.framework

- null

Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 303869194)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.oracle.java.Java-Updater</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

<string>-bgcheck</string>

</array>

<key>StartCalendarInterval</key>

<dict>

<key>Hour</key>

<integer>21</integer>

<key>Minute</key>

<integer>46</integer>

<key>Weekday</key>

<integer>2</integer>

</dict>

<key>StandardErrorPath</key>

<string>/dev/null</string>

<key>StandardOutPath</key>

<string>/dev/null</string>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchAgents/com.vsearch.agent.plist (checksum 4056175004)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.vsearch.agent</string>

<key>OnDemand</key>

<false/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/VSearch/Agent/VSearchAgent.app/Contents/MacOS/VSearchAgent</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<true/>

<key>LimitLoadToSessionType</key>

<string>Aqua</string>

<key>ThrottleInterval</key>

<integer>10</integer>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.vsearch.daemon.plist (checksum 1776938436)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Disabled</key>

<true/>

<key>Label</key>

<string>com.vsearch.daemon</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/VSearch/Agent/VSearchAgent.app/Contents/MacOS/VSearchAgent</string>

<string>-update</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

<integer>10</integer>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.vsearch.helper.plist (checksum 1006763623)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.vsearch.helper</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/VSearch/Agent/VSearchAgent.app/Contents/MacOS/VSearchAgent</string>

<string>-helper</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

<integer>10</integer>

</dict>

</plist>

Firewall: On

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

BitTorrent

- missing value

Restricted files: 99

Lockfiles: 2

Elapsed time (s): 231

You ran an old version of a script I use on this site. I recommend against running the script unless asked to by me, and I wouldn't ask unless I knew what the problem was, which I don't.

As it happens, you installed an older variant of the "VSearch" trojan. Follow the instructions on this Apple Support page to remove it. It's been reported that some variants of the malware block access to the page. If that happens, start in safe mode by holding down the shift key at the startup chime, then try again.

Your variant also includes the following file, which should be removed in the same way:

~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin

Thank you so much Linc!! My husband gave up searching to fix this but I was determined.

It is now fixed. You rock!!!

Hey Linc Davis, I tried your first set of instructions, but nothing was found when I tried to reveal the line of text in finder. So I followed the set of instructions you posted on page 10 and here's what I came up with. Any advice you have would be hugely appreciated!

Start time: 23:43:42 01/10/15

Model Identifier: MacBookAir3,2

Memory: 2 GB

System Version: OS X 10.9.5 (13F34)

Kernel Version: Darwin 13.4.0

Time since boot: 58 minutes

USB

My Passport 0746 (Western Digital Technologies, Inc.)

SMC

ReadKey for key LEID failed with SMC error code 0xb7.

Diagnostic reports

2014-12-18 ck2 crash

2014-12-18 mds_stores crash

2014-12-20 Adobe Digital Editions crash

2014-12-28 Steam Helper crash

2015-01-03 ck2 crash

2015-01-04 UserEventAgent crash

2015-01-04 ck2 hang x2

2015-01-04 ck2 crash x8

2015-01-05 ck2 crash

2015-01-10 Installer hang

Shutdowns

Jan 6 01:56:20 Previous Shutdown Cause: -60

Jan 6 16:26:47 Previous Shutdown Cause: -60

Jan 6 23:53:06 Previous Shutdown Cause: -60

Jan 7 10:50:28 Previous Shutdown Cause: -60

Jan 7 17:31:16 Previous Shutdown Cause: -60

Jan 7 19:20:15 Previous Shutdown Cause: -60

Jan 7 22:30:57 Previous Shutdown Cause: -60

Jan 8 00:36:44 Previous Shutdown Cause: -60

Jan 8 09:30:03 Previous Shutdown Cause: -60

Jan 9 14:25:10 Previous Shutdown Cause: -60

Log

Jan 10 10:53:21 com.apple.AddressBook.SourceSync: Throttling respawn: Will start in 1 seconds

Jan 10 15:05:16 PM notification timeout (pid 18572, Spotify)

Jan 10 15:05:16 PM notification timeout (pid 18592, Spotify Helper)

Jan 10 15:05:16 PM notification timeout (pid 18593, Spotify Helper)

Jan 10 15:05:16 PM notification timeout (pid 18594, Spotify Helper)

Jan 10 15:05:16 PM notification timeout (pid 18598, Spotify Helper)

Jan 10 15:05:16 PM notification timeout (pid 18599, Spotify Helper)

Jan 10 17:37:17 PM notification timeout (pid 18572, Spotify)

Jan 10 17:37:17 PM notification timeout (pid 18592, Spotify Helper)

Jan 10 17:37:17 PM notification timeout (pid 18593, Spotify Helper)

Jan 10 17:37:17 PM notification timeout (pid 18594, Spotify Helper)

Jan 10 17:37:17 PM notification timeout (pid 18598, Spotify Helper)

Jan 10 17:37:17 PM notification timeout (pid 18599, Spotify Helper)

Jan 10 18:02:49 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 9 seconds

Jan 10 18:07:01 process ck2[295] caught causing excessive wakeups. Observed wakeups rate (per sec): 4221; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 45003

Jan 10 18:10:03 process steam_osx[207] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

Jan 10 18:11:01 process gameoverlayui[297] caught causing excessive wakeups. EXC_RESOURCE supressed due to audio playback

Jan 10 18:11:47 process ck2[295] thread 2835 caught burning CPU!; EXC_RESOURCE supressed due to audio playback

Jan 10 21:25:16 process WindowServer[86] caught causing excessive wakeups. Observed wakeups rate (per sec): 176; Maximum permitted wakeups rate (per sec): 150; Observation period: 300 seconds; Task lifetime number of wakeups: 79496

Jan 10 22:41:31 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 9 seconds

Jan 10 22:42:59 com.valvesoftware.steamclean: Throttling respawn: Will start in 59 seconds

Jan 10 22:45:12 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 9 seconds

Jan 10 23:09:16 jnl: disk1s2: replay_journal: from: 25936384 to: 27309568 (joffset 0xe8e000)

Jan 10 23:09:18 jnl: disk1s2: journal replay done.

Jan 10 23:10:58 com.apple.prefs.backup.remoteservice: Exit timeout elapsed (20 seconds). Killing

Memory pressure: WARN

Daemons

com.oracle.java.Helper-Tool

com.v.helper

com.adobe.fpsaud

Agents

com.valvesoftware.steamclean

com.fiplab.MemoryCleanHelper

com.apple.AirPortBaseStationAgent

com.oracle.java.Java-Updater

com.v.agent

com.spotify.webhelper

com.google.keystone.user.agent

com.valvesoftware.steam.ipctool

Bundles

/Library/Internet Plug-Ins/Flash Player.plugin

- N/A

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

/Library/Internet Plug-Ins/Silverlight.plugin

- com.microsoft.SilverlightPlugin

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/JavaControlPanel.prefPane

- com.oracle.java.JavaControlPanel

Library/Address Book Plug-Ins/SkypeABDialer.bundle

- com.skype.skypeabdialer

Library/Address Book Plug-Ins/SkypeABSMS.bundle

- com.skype.skypeabsms

Library/Caches/com.apple.Safari/Extensions/AdBlock-2.safariextension

- com.betafish.adblockforsafari

Library/Internet Plug-Ins/RealPlayer Plugin.plugin

- com.RealNetworks.RealPlayerPlugin

Apps

/Volumes/Macintosh HD/Applications/Dropbox.app

Contents of /Library/LaunchAgents/com.cloud.agent.plist (checksum 788385174)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.v.agent</string>

<key>OnDemand</key>

<false/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/cloud/Agent/agent.app/Contents/MacOS/agent</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<true/>

<key>LimitLoadToSessionType</key>

<string>Aqua</string>

<key>ThrottleInterval</key>

<integer>10</integer>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist (checksum 2291289523)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.oracle.java.Java-Updater</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

<string>-bgcheck</string>

</array>

<key>StandardErrorPath</key>

<string>/dev/null</string>

<key>StandardOutPath</key>

<string>/dev/null</string>

<key>StartCalendarInterval</key>

<dict>

<key>Hour</key>

<integer>16</integer>

<key>Minute</key>

<integer>3</integer>

<key>Weekday</key>

<integer>5</integer>

</dict>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchDaemons/com.cloud.daemon.plist (checksum 2574770084)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Disabled</key>

<true/>

<key>Label</key>

<string>com.v.daemon</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/cloud/Agent/agent.app/Contents/MacOS/agent</string>

<string>-update</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

<integer>10</integer>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.cloud.helper.plist (checksum 2991785138)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.v.helper</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/cloud/Agent/agent.app/Contents/MacOS/agent</string>

<string>-helper</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

<integer>10</integer>

</dict>

</plist>

Contents of Library/LaunchAgents/com.google.keystone.agent.plist (checksum 356617406)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.google.keystone.user.agent</string>

<key>LimitLoadToSessionType</key>

<string>Aqua</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

<string>-runMode</string>

<string>ifneeded</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<integer>3523</integer>

<key>StandardErrorPath</key>

<string>/dev/null</string>

<key>StandardOutPath</key>

<string>/dev/null</string>

</dict>

</plist>

Contents of Library/LaunchAgents/com.spotify.webhelper.plist (checksum 1979091445)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.spotify.webhelper</string>

<key>KeepAlive</key>

<dict>

<key>NetworkState</key>

<true/>

</dict>

<key>RunAtLoad</key>

<true/>

<key>Program</key>

<string>/Users/USER/Library/Application Support/Spotify/SpotifyWebHelper</string>

<key>SpotifyPath</key>

<string>/Applications/Spotify.app</string></dict>

</plist>

Contents of Library/LaunchAgents/com.valvesoftware.steamclean.plist (checksum 854284889)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Label</key>

<string>com.valvesoftware.steamclean</string>

<key>Program</key>

<string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Application Support/Steam/SteamApps/steamclean</string>

<string>Public</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>SteamContentPaths</key>

<array>

<string>/Users/USER/Library/Application Support/Steam/SteamApps</string>

</array>

<key>ThrottleInterval</key>

<integer>60</integer>

<key>WatchPaths</key>

<array>

<string>/Applications/Steam.app</string>

</array>

...and 2 more line(s)

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

Steam

- /Applications/Steam.app

Spotify

- /Applications/Spotify.app

Safari extensions

AdBlock

Restricted files: 230

Lockfiles: 1

Elapsed time (s): 325

You installed a variant of the "VSearch" trojan. Remove it as follows.

This malware has many variants. Anyone else finding this comment should not expect it to be applicable.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchAgents/com.cloud.agent.plist

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.

Repeat with each of these lines:

/Library/LaunchDaemons/com.cloud.daemon.plist
/Library/LaunchDaemons/com.cloud.helper.plist

Restart the computer and empty the Trash. Then delete the following items in the same way:

/Library/Application Support/cloud
/System/Library/Frameworks/v.framework

The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.

This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Then, still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

I followed the instructions, and it worked beautifully! Thank you so much, and for responding so quickly! You're amazing.

Dear Linc,

Seems that you are the magician and experts about Mackeeper, I have the same problem, but I have followed your recent instructions, and could not find any of the items listed. I have installed Norton Internet Security but didn't help too, can you please help?

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.

Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.

2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.

There are ways to back up a computer that isn't fully functional. Ask if you need guidance.

3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.

You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.

In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.

You may not be able to understand the script yourself. But variations of it have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.

Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.

4. Here's a summary of what you need to do, if you choose to proceed:

☞ Copy a line of text in this window to the Clipboard.

☞ Paste into the window of another application.

☞ Wait for the test to run. It usually takes a few minutes.

☞ Paste the results, which will have been copied automatically, back into a reply on this page.

The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.

5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.

6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.

7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.

Triple-click anywhere in the line of text below on this page to select it:

PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Bluetooth SerialATA Extensions Applications Frameworks PrefPane Fonts 1024 85 percent 20480 1 MB/s 25000 ports KiB/s DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB 'com.adobe.AAM.Updater-1.0 com.adobe.AAM.Updater-1.0 com.adobe.AdobeCreativeCloud com.adobe.CS4ServiceManager com.adobe.CS5ServiceManager com.adobe.fpsaud com.adobe.SwitchBoard com.adobe.SwitchBoard com.apple.aelwriter com.apple.AirPortBaseStationAgent com.apple.FolderActions.enabled com.apple.installer.osmessagetracing com.apple.mrt.uiagent com.apple.ReportCrash.Self com.apple.rpmuxd com.apple.SafariNotificationAgent com.apple.usbmuxd com.citrixonline.GoToMeeting.G2MUpdate com.google.keystone.agent com.google.keystone.daemon com.microsoft.office.licensing.helper com.oracle.java.Helper-Tool com.oracle.java.JavaUpdateHelper com.oracle.java.JavaUpdateHelper org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.privileged_startx org.macosforge.xquartz.startx' '879294308 4071182229 461455494 3627668074 1083382502 1274181950 1855907737 2758863019 1848501757 464843899 3694147963 1233118628 2456546649 2806998573 2778718105 2636415542 842973933 2051385900 3301885676 891055588 998894468 695903914 1443423563 4136085286 523110921 2883943871 3873345487' 51 5120 files 4 1000 25 5120 -\\t 'PlistBuddy -c Print' );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^\([0-9]+\) /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n'"${p[50]}"'%s\n' '%s (UID %s) is using %s %s' '\nContents of %s\n '"${p[50]}"'mod date: %s\n '"${p[50]}"'checksum: %s\n%s\n' '\n ...and %s more line(s)\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' ' !/^\/[AD]|\/Contents\/.+\/Contents\/|\.prefP/&&/\/(Lib|usr).+\/(.+\.lproj|Contents|Info\.plist|Resources)|\.framework$/ { n++;sub(/\/Info\.plist$/,"");sub(/\/([A-Za-z_]+\.lproj|Contents|Resources|Versions)(\/.+)?/,"");print|"sort|uniq";} END { if(n<1100) print "/System/";} ' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/\.(component|mdimporter|plugin|qlgenerator|saver|wdgt)$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :OSBundleRequired "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if(!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c Print\' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CSeq "I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$(RefProc): \$Message' -k Sender Req 'fsev|kern|launchd' -k RefProc Rne 'Aq|WebK' -k Message Rne '08012|Goog|ksadm|probe|Roame|SMC:|smcD|sserti|suhel| VALI|ver-r|xpma' -k Message Req 'abn|bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|idle ex|inval|jnl:|last value [1-9]|NVDA\(|pagin|pci pa|proc: t|Roamed|rror|SL|TCON|Throttli|tim(ed? ?|ing )o|WARN' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true \) -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' "`S1 bundle`" "`S1 mach-o-dylib`" "`S2 ${p[35]}`" "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" -m 'L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.???????|wc -l' kern.memorystatus_vm_pressure_level '3>&1 >&- 2>&3' " -F '\$Time \$Message' -k Sender kernel -k Message CSeq 'n Cause: -' " -i '-app Safari UserStyleSheetEnabled' -name\ kMDItem${p[35]} '-nl -print -print-diagnostics' );N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files I/O\ errors 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Stylesheet Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns Bad\ kexts );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of 8 done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D13 5 5 69 1;D13 5 54 30 56;C4;D23 5 14 12 14;C4;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;B1&&{ D82 35 49 61 51;D82 11 17 17 20;for i in 0 1;do D82 28 $((N2+i)) 45 $((N4+i));done;};C4;D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 57;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;A4 39 57 70 14;B2 15;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 31;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-

Copy the selected text to the Clipboard by pressing the key combination command-C.

8. Launch the built-in Terminal application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.

9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter

exec bash

and press return. Then paste the script again.

10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.

If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.

11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be a series of messages in the Terminal window like this:

Part 1 of 8 done at ... sec
...
Part 8 of 8 done at ... sec

The messages won't be spaced equally apart in time, but they give a rough indication of progress. Wait for the final message

[Process completed]

to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the last message you saw. No harm will be done.

12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.

At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.

If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.

13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.

14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.

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Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Fadi Hammad wrote:

Seems that you are the magician and experts about Mackeeper, I have the same problem, but I have followed your recent instructions, and could not find any of the items listed.

There are a couple dozen other possible pieces of adware you could have installed besides Downlite (aka VSearch). See my Adware Removal Guide for help getting rid of them.

(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

I have installed Norton Internet Security but didn't help too, can you please help?

Any Norton products are bad on the Mac. They're well-known for causing performance and stability problems and don't protect you all that well anyway. I strongly recommend you uninstall any Norton programs you have installed.

I copied the script line into terminal and it seems like it is taking forever to run and it hasn't updated past Part 3 of 8, what should I do? Thanks