ANNOYING MACKEEPER TABS AND POPUP ADS

Question

Level 1

36 points

ANNOYING MACKEEPER TABS AND POPUP ADS

Hi there,

I bought a new macbook air 2 weeks ago, all has been well and good (new to mac products, always for android, still am).

Safari has also been good, as well as chrome, but as of recently, this whole "MacKeeper", "Zeobit.com" **** is completely taking over my search engines etc, problems including:

- Clean up mac ads everywhere, as well as the typical "Get a new iPhone 5' rubbish

- When clicking on links, my top sites tab shows up as well as the typical "MacKeeper" download page in another. I can only open links by pressing command to open in new tabs, however my top sites tab opens as well as the Mackeeper download page, along with it's fling annoying ads

- Ads as well before relevant google search links, like "Pages related to...." With zeobit.com on every inch of my ******* screen

Note that:

- I HAVE NOT downloaded anything to do with mackeeper, so uninstalling programs etc is unnecessary information - purely mackeeper tab and popup annoyances

- I have TRIED to 'restart' safari and remove cache, nothing works

- I have done the whole system preferences, privacy, remove all website data (which this zeobit.com **** is listed), and I remove zeobit.com but it just goes back on the list when I go through this process again

- Yes I have 'block popup ads' ticked

Can someone give me a solution to removing these popups with anything to do with zeobit.com and fling mackeeper which doesn't require me to read a long page of information? I'm about to smash my screen in here.

Posted on Jul 10, 2014 4:48 AM

Reply

Answer 1

Linc Davis

Level 10

209,649 points

Jan 11, 2015 8:29 AM in response to LeeLeeM

Try this:

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q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("'"${f[5]}"'",$0,u,q,"'${p[$2]}'");} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/faceb/s/(at\.)[^.]+/\1NAME/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[46]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: (E[^m]|[^EO])|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[47]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { if(n<10) print "com.apple.";} ' ' { sub(/ :/,"");print|"tail -n'${p[48]}'";} ' ' NR==2&&$4<='${p[49]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:.+//p ' '/^root$/p' ' !/^\/[AD]|\/Contents\/.+\/Contents\/|\.prefP/&&/\/(Lib|usr).+\/(.+\.lproj|Contents|Info\.plist|Resources)|\.framework$/ { n++;sub(/\/Info\.plist$/,"");sub(/\/([A-Za-z_]+\.lproj|Contents|Resources|Versions)(\/.+)?/,"");print|"sort|uniq";} END { if(n<1100) print "/System/";} ' '/\.dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /^\/(Ap|Dev|Inc|Prev)/d;/\.(component|mdimporter|plugin|qlgenerator|saver|wdgt)$/p;' 's/Pr.+n //p' ' BEGIN{FS=":"};{ if($1~/\.kext$/) { s=system("'"${p[51]}"'\\ :OSBundleRequired "$1"/*/I*|grep -q Sa");if(!s) $1=$1" S";printf("'"${f[4]}"'",$1,$2);} else print;} ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&& $3!~/(255\.){3}0/)||(/v6:/&&$2!~/A/) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\\([0-9]+\\)\\(.+\\)/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 23`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n  "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n  [N/A]";"cksum "F|getline C;split(C, A);C=A[1];"stat -f%Sm "F|getline D;"file -b "F|getline T;if(T~/^Apple b/) { f="";l=0;while("'"${p[51]}"' "F|getline g) { l++;if(l<=L) f=f"\n  "g;};};if(T!~/^(AS.+ (En.+ )?text(, with v.+)?$|(Bo|PO).+ sh.+ text ex|XM)/) F=F"\n  '"${p[50]}"'"T;printf("'"${f[6]}"'",F,D,C,f);if(l>L) printf("'"${f[7]}"'",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9|"sort|uniq";} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */  /;' ' s/^.+ |\(.+\)$//g;p ' '/\.(appex|pluginkit)\/Contents\/Info\.plist$/p' ' /2/{print "WARN"};/4/{print "CRITICAL"};' ' /EVHF|MACR|^s/d;s/^.+: //p;' ' $3~/^[1-9][0-9]{0,2}(\.[1-9][0-9]{0,2}){2}$/ { i++;n=n"\n"$1"\t"$3;} END { if(i>1) print n;} ' ' s/:[^:]+$//;s/ +([0-9]+)(.+)/\2: \1/p;' ' { gsub(/[()"]/,"",$3);if(!$3) $3="N/A";print $3;} ' ' /es: ./{ s/^.+://;b0'$'\n'' };/^ +C.+ted: +[NY]/H;/:$/b0'$'\n'' d;:0'$'\n'' x;/: +N/d;s/\n.+//p;' ' 1d;/:$/b0'$'\n'' $b0'$'\n'' /(D|^ *Loc.+): /{ s/^.+: //;H;};/(By|m): /H;d;:0'$'\n'' x;/[my]: [AM]|^\/Vo/d;s/(^|\n) [ -~]+//g;s/(.+)\n(.+)/\2:\1/;s/\n//g;/[ -~]/p;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps crontab iotop top pkgutil 'PlistBuddy 2>&1 -c Print\' whoami cksum kextstat launchctl smcDiagnose sysctl\ -n defaults\ read stat lsbom 'mdfind -onlyin /' ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' pluginkit scutil dtrace profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil lsof test osascript\ -e netstat mdls kextfind );S1() { printf kMDItemContentTypeTree=com.apple.$1;};S2() { printf 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :'$1' {} \;|uniq';};c2=(com.apple.loginwindow\ LoginHook ' /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" "`S2 CFBundleDisplayName`" '~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \)' '-F \$Message -k Sender kernel -k Message CSeq "I/O e"|sort|uniq -c' :${p[35]} :Label '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist 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);N1=${#c2[@]};for j in {0..14};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files I/O\ errors 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Stylesheet Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching Nets Descriptors App\ extensions Lockfiles Memory\ pressure SMC Shutdowns Bad\ kexts );N3=${#l[@]};for i in {0..8};do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};A'$((7+i))'() { v=` eval sudo "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};';done;A9(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"|sort`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};C4() { echo "Part $((++P)) of 8 done at $((`date +%s`-v[3])) sec">&4;};for i in 1 2 7 8;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 $((N3+4));for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 0 $((N1+8)) 71 $((N3+3));D13 1 10 7 9;D13 1 11 8 10;B1&&D73 19 53 67 55;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D13 5 5 69 1;D13 5 54 30 56;C4;D23 5 14 12 14;C4;D22 6 36 13 15;D22 20 52 66 54;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;C4;C4;D22 12 44 54 45;D22 12 39 15 21;D13 40 58 32 57;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;C4;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A8 18 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;C4;for i in {0..3};do A1 0 $((N1+10+i)) 72;B7 12;B4 0 0 31;((i))&&{ B2 14;A4 39 57 70 14;B2 15;B6 14 15 4;};C3 $((N3+5+i));done;A1 24 22 29;B7 12;B2 14;A4 39 57 70 0;B2 15;B6 14 15 4;C3 29;C4;B3 4 13 27;A1 24 23 32;B7 13;C3 30;B3 4 0 65;A3 14 6 32 0;B4 0 16 11;A1 26 50 64;B7 16;C3 52;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D73 21 0 32 19;D73 10 42 32 40;D82 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+14)) 51 32;D13 4 8 41 6;D12 21 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 38 55 68 50;D23 33 34 42 37;B1&&D83 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 10 42 32 41;D13 37 2 48 43;A1 4 3 60;B2 30;A1 4 24 60;B2 31;B6 30 31 4;C3 5;D12 21 56 35 31;D12 21 48 49 49;B3 4 22 57;A1 21 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D12 4 51 32 53;D23 22 9 37 7;A9;C2 2;C4;} 4>&2 2>/dev/null|pbcopy;exit 2>&-

Reply

Answer 2

LeeLeeM

Level 1

8 points

Jan 11, 2015 8:40 AM in response to Linc Davis

well it made it to part 5 this time, does it usually take longer or am I just being impatient?

Reply

Answer 3

Jan 11, 2015 9:29 AM in response to Linc Davis

Hello Linc,

I have followed the steps, and below is the report, what can you see going wrong?!

Start time: 21:16:12 01/11/15

Model Identifier: MacBookPro11,1

System Version: OS X 10.10.1 (14B25)

Kernel Version: Darwin 14.0.0

Time since boot: 22:34

FileVault: On

Diagnostic reports

2014-12-28 adb crash

2015-01-11 DivX Player hang

Log

Jan 9 22:22:23 process SymDaemon[52] thread 24585 caught burning CPU! It used more than 50% CPU (Actual recent usage: 76%) over 180 seconds. thread lifetime cpu usage 90.033012 seconds, (69.388935 user, 20.644077 system) ledger info: balance: 90009394085 credit: 90009394085 debit: 0 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 118010977822

Jan 9 22:25:34 com.apple.xpc.launchd.domain.pid.MediaLibraryService.750: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

Jan 10 00:44:32 com.apple.iTunesHelper.75292: Service exited with abnormal code: 1

Jan 10 09:46:32 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Jan 10 09:46:32 Error 2 registering socket filter (com.symantec.fw.ac.at). Your computer may not be fully protected.

Jan 10 09:46:34 An error occured while attaching to a new interface (35). Your computer may not be protected.

Jan 10 09:50:39 com.apple.xpc.launchd.domain.pid.BKAgentService.527: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

Jan 10 09:50:39 com.apple.xpc.launchd.domain.pid.quicklookd.256: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

Jan 10 10:05:15 ARPT: 1124.308125: directed SSID scan fail

Jan 10 10:05:18 ARPT: 1127.627368: directed SSID scan fail

Jan 10 10:05:37 ARPT: 1146.074732: directed SSID scan fail

Jan 10 10:05:40 ARPT: 1149.181514: directed SSID scan fail

Jan 10 10:08:39 com.apple.xpc.launchd.domain.pid.quicklookd.660: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

Jan 10 10:10:22 com.apple.iTunesHelper.75292: Service exited with abnormal code: 1

Jan 10 22:41:54 SATA WARNING: IDENTIFY DEVICE checksum not implemented.

Jan 10 22:41:54 Error 2 registering socket filter (com.symantec.fw.ac.at). Your computer may not be fully protected.

Jan 10 22:48:02 com.apple.xpc.launchd.domain.pid.BKAgentService.515: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/PrivateFrameworks/BookKit.framework/Versions/A/XPCServices/com. apple.BKAgentService.xpc

Jan 11 09:07:42 com.apple.xpc.launchd.domain.pid.MediaLibraryService.949: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

Jan 11 09:20:34 process SymDaemon[57] thread 39235 caught burning CPU! It used more than 50% CPU (Actual recent usage: 78%) over 180 seconds. thread lifetime cpu usage 232.345538 seconds, (179.171085 user, 53.174453 system) ledger info: balance: 90163009168 credit: 232313217717 debit: 142150208549 limit: 90000000000 (50%) period: 180000000000 time since last refill (ns): 114463726565

Jan 11 14:15:25 ARPT: 10686.664295: MacAuthEvent en0 Auth result for: c0:25:5c:ec:f2:af Auth request tx failed

Jan 11 21:01:03 com.apple.xpc.launchd.domain.pid.quicklookd.1503: Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app

Swap (MiB): 1540

kexts

com.symantec.kext.SymAPComm (12.7.1f4)

com.symantec.kext.fw (5.3.1f4)

com.symantec.kext.internetSecurity (5.4f4)

com.symantec.kext.ips (3.9.2f1)

com.symantec.kext.pf (5.7.1f4)

Daemons

com.adobe.fpsaud

com.apple.installer.osmessagetracing

com.microsoft.office.licensing.helper

com.symantec.deepsight-extractor

com.symantec.errorreporting.periodic

com.symantec.liveupdate.daemon

com.symantec.liveupdate.daemon.ondemand

com.symantec.sharedsettings

com.symantec.symdaemon

Agents

com.apple.AirPortBaseStationAgent

com.symantec.errorreporting.periodic-agent

com.symantec.nis.application

com.symantec.uiagent.application

Extensions

/Library/Extensions/FileSecurity.kext

- com.symantec.kext.filesecurity

/Library/Extensions/SymAPComm.kext

- com.symantec.kext.SymAPComm

/Library/Extensions/SymFirewall.kext

- com.symantec.kext.fw

/Library/Extensions/SymIPS.kext

- com.symantec.kext.ips

/Library/Extensions/SymInternetSecurity.kext

- com.symantec.kext.internetSecurity

/Library/Extensions/SymPersonalFirewall.kext

- com.symantec.kext.pf

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudmdmcontrol.kext

- com.devguru.driver.SamsungACMControl

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudmdmdata.kext

- com.devguru.driver.SamsungACMData

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudmtp.kext

- com.devguru.driver.SamsungMTP

/System/Library/Extensions/ssuddrv.kext/Contents/PlugIns/ssudserial.kext

- com.devguru.driver.SamsungSerial

/System/Library/Extensions/ssuddrv.kext

- com.devguru.driver.SamsungComposite

Applications

/Applications/Kies.app

- com.samsung.Kies

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

- com.microsoft.languageregister

/Applications/Microsoft Office 2011/Microsoft Document Connection.app

- com.microsoft.DocumentConnection

/Applications/Microsoft Office 2011/Microsoft Excel.app

- com.microsoft.Excel

/Applications/Microsoft Office 2011/Microsoft Outlook.app

- com.microsoft.Outlook

/Applications/Microsoft Office 2011/Microsoft PowerPoint.app

- com.microsoft.Powerpoint

/Applications/Microsoft Office 2011/Microsoft Word.app

- com.microsoft.Word

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

- com.microsoft.ASApplication

/Applications/Microsoft Office 2011/Office/Equation Editor.app

- com.microsoft.EquationEditor

/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app

- com.microsoft.alerts.daemon

/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app

- com.microsoft.openxml.chart.app

/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app

- com.microsoft.ClipGallery

/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app

- com.microsoft.outlook.databasedaemon

/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app

- com.microsoft.outlook.databaseutility

/Applications/Microsoft Office 2011/Office/Microsoft Graph.app

- com.microsoft.Graph

/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app

- com.microsoft.outlook.officereminders

/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app

- com.microsoft.office.setupassistant

/Applications/Microsoft Office 2011/Office/Microsoft Query.app

- com.microsoft.Query

/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app

- com.microsoft.office.uploadcenter

/Applications/Microsoft Office 2011/Office/My Day.app

- com.microsoft.myday

/Applications/Microsoft Office 2011/Office/Office365Service.app

- com.microsoft.Office365Service

/Applications/Microsoft Office 2011/Office/Open XML for Excel.app

- com.microsoft.openxml.excel.app

/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app

- com.microsoft.SyncServicesAgent

/Applications/Symantec Solutions/LiveUpdate.app

- com.symantec.LiveUpdateApplication

/Applications/Symantec Solutions/Norton AntiVirus.app

- com.symantec.nortonantivirus

/Applications/Symantec Solutions/Norton Firewall.app

- com.symantec.nortonfirewall

/Applications/Symantec Solutions/Norton Identity.app

- com.symantec.nortonconfidential

/Applications/Symantec Solutions/Norton Internet Security.app

- com.symantec.nis.launcher

/Applications/Symantec Solutions/Symantec Uninstaller.app

- com.symantec.uninstaller

/Applications/Utilities/Adobe Flash Player Install Manager.app

- com.adobe.flashplayer.installmanager

/Applications/Wondershare MobileTrans.app

- com.Wondershare.MobileTrans

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

- com.microsoft.autoupdate2

/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app

- com.microsoft.error_reporting

/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app

- com.microsoft.netlib.shipassertprocess

/Library/Application Support/Symantec/Assistants/Symantec Setup Assistant.app

- com.symantec.setupassist.app

/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app

- com.symantec.uiagent.application

/Users/USER/Downloads/Norton Management Installer.app

- com.symantec.nortononefsd

/Users/USER/Library/Application Support/Helper/Wondershare Helper Compact.app

- com.wondershare.helper_compact

/Users/USER/Library/Developer/Xcode/DerivedData/MyFirstApplication-cmjazkolytsj oneisfpmtgthztmy/Build/Products/Debug-iphonesimulator/MyFirstApplication.app

- Hammad.MyFirstApplication

Frameworks

/Library/Frameworks/DivXInstallerUtilities.framework

- com.yourcompany.DivXInstallerUtilities

/Users/USER/Library/Frameworks/SamsungKiesFoundation.framework

- null

/Users/USER/Library/Frameworks/SamsungKiesSerialPort.framework

- null

PrefPane

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/SymantecQuickMenu.prefPane

- com.symantec.quickmenu.prefpane

Bundles

/Library/Internet Plug-Ins/NortonInternetSecurityBF.plugin

- com.symantec.NortonInternetSecurityBF

dylibs

/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib

/Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib

/Library/Application Support/Symantec/LiveUpdate/LUMicroDefs2.dylib

/Library/Application Support/Symantec/LiveUpdate/LUMicroDefs25.dylib

/Library/Application Support/Symantec/WebFraud/libshastacomm.dylib

/Library/Application Support/Symantec/WebFraud/libsymwebfraudutils.dylib

/Library/PrivateFrameworks/SymLicensing.framework/Versions/A/Resources/LMUI.dyl ib

/usr/local/lib/libecomlodr.dylib

Contents of /Library/LaunchAgents/com.symantec.errorreporter-periodicagent.plist

- mod date: Jan 9 21:36:42 2015

- checksum: 2029808033

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Disabled</key>

<key>Label</key>

<string>com.symantec.errorreporting.periodic-agent</string>

<key>LowPriorityIO</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<key>StartCalendarInterval</key>

<array>

<dict>

<key>Minute</key>

<key>Weekday</key>

...and 28 more line(s)

Contents of /Library/LaunchAgents/com.symantec.nis.application.plist

- mod date: Oct 1 11:55:18 2014

- checksum: 4000086316

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.symantec.nis.application</string>

<key>RunAtLoad</key>

<key>QueueDirectories</key>

<array>

<string>/Library/Application Support/Symantec/NisLaunch</string>

</array>

<key>ProgramArguments</key>

<array>

<string>/Applications/Symantec Solutions/Norton Internet Security.app/Contents/MacOS/Norton Internet Security</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.symantec.uiagent.application.plist

- mod date: Jan 17 02:27:39 2013

- checksum: 2715641560

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<true/>

<key>Label</key>

<string>com.symantec.uiagent.application</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/Symantec/SymUIAgent/SymUIAgent.app/Contents/MacOS/SymUIAgent</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.symantec.deepsight-extractor.plist

- mod date: Jan 24 15:06:24 2013

- checksum: 27990138

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Disabled</key>

<true/>

<key>Label</key>

<string>com.symantec.deepsight-extractor</string>

<key>OnDemand</key>

<true/>

<key>KeepAlive</key>

<dict>

<key>NetworkState</key>

<true/>

</dict>

<key>RunAtLoad</key>

<true/>

<key>LowPriorityIO</key>

<true/>

<key>StandardOutPath</key>

<key>StandardErrorPath</key>

<string>/Library/Application Support/Symantec/DeepSight/errors.log</string>

...and 13 more line(s)

Contents of /Library/LaunchDaemons/com.symantec.errorreporter-periodic.plist

- mod date: Jan 9 21:36:42 2015

- checksum: 2711287374

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Disabled</key>

<key>Label</key>

<string>com.symantec.errorreporting.periodic</string>

<key>LowPriorityIO</key>

<true/>

<key>RunAtLoad</key>

<key>StartInterval</key>

<key>StartCalendarInterval</key>

<array>

<dict>

<key>Minute</key>

<key>Weekday</key>

...and 30 more line(s)

Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.ondemand.plist

- mod date: Sep 23 13:31:18 2014

- checksum: 2394746304

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>Label</key>

<string>com.symantec.liveupdate.daemon.ondemand</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/Symantec/LiveUpdate/LiveUpdateDaemon.bundle/Contents/MacOS/LiveUpdateDa emon</string>

</array>

<key>TimeOut</key>

<key>Sockets</key>

<dict>

<key>DaemonSocket</key>

<dict>

<key>SockPathMode</key>

<key>SockPathName</key>

<string>/private/tmp/com.symantec.liveupdate.daemonport</string>

</dict>

<key>EnableTransactions</key>

...and 3 more line(s)

Contents of /Library/LaunchDaemons/com.symantec.liveupdate.daemon.plist

- mod date: Sep 23 13:31:18 2014

- checksum: 4073930787

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>RunAtLoad</key>

<true/>

<key>Label</key>

<string>com.symantec.liveupdate.daemon</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/Symantec/LiveUpdate/LUTool</string>

</array>

<key>StartInterval</key>

<key>TimeOut</key>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.symantec.nav.migrateqtf.plist

- mod date: Sep 29 18:25:13 2014

- checksum: 1567806071

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>RunAtLoad</key>

<true/>

<key>Label</key>

<string>com.symantec.nav.migrateqtf</string>

<key>ProgramArguments</key>

<array>

<string>/usr/bin/MigrateQTF</string>

</array>

<key>StartInterval</key>

<key>TimeOut</key>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.symantec.sharedsettings.plist

- mod date: Sep 19 10:49:47 2014

- checksum: 2142494329

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>Label</key>

<string>com.symantec.sharedsettings</string>

<key>MachServices</key>

<dict>

<key>com.symantec.sharedsettings</key>

<true/>

</dict>

<key>Program</key>

<string>/Library/PrivateFrameworks/SymSharedSettings.framework/Tools/SymSharedS ettingsd</string>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.symantec.symdaemon.plist

- mod date: Sep 17 12:12:08 2014

- checksum: 513030552

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.symantec.symdaemon</string>

<key>OnDemand</key>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

</dict>

<key>RunAtLoad</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/Symantec/Daemon/SymDaemon.bundle/Contents/MacOS/SymDaemon</string>

</array>

</dict>

</plist>

DNS: 104.236.41.61

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

KiesAgent

- /Applications/Kies.app/Contents/MacOS/KiesAgent.app

fuspredownloader

- /Users/USER/Library/Application Support/.FUS/fuspredownloader.app

Safari extensions

Norton Internet Security

- com.symantec.NortonInternetSecurityBF

Restricted files: 418

Elapsed time (s): 237

Reply

Answer 4

Linc Davis

Level 10

209,649 points

Jan 11, 2015 10:02 AM in response to Fadi Hammad

A

You don't have an adware infection. The router has been hacked to direct DNS queries to a malicious server.

Follow the manufacturer's instructions to reset the router to the default state. Usually that involves inserting the end of a straightened paper clip or a similar tool into a pinhole somewhere in the back of the device, and pressing a switch inside for about 15 seconds. The pinhole may be marked "RESET."

Repeat the initial setup process. Make sure the router does not allow remote setup from the Internet (WAN port), if it has that feature—most do. The DNS servers should be set automatically by your ISP. If you still have trouble with those servers selected, contact your ISP.

Check the router manufacturer's website for a firmware update.

If you have a wireless network, it must be secured with WPA 2 encryption. The passwords for the network and the router must each be a string of at least 10 random upper- and lower-case letters and digits, and they should be different. Any password that you can remember is weak.

B

Remove the worthless Norton/Symantec product by following these instructions. If you have a different version of the product, the procedure may be different.

Back up all data before making any changes.

C

Some of your user files (not system files) have incorrect permissions or are locked. This procedure will unlock those files and reset their ownership, permissions, and access controls to the default. If you've intentionally set special values for those attributes, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it, but you do need to follow the instructions below.

Back up all data before proceeding.

Step 1

If you have more than one user, and the one in question is not an administrator, then go to Step 2.

Enter the following command in the Terminal window in the same way as before (triple-click, copy, and paste):

sudo find ~ $TMPDIR.. -exec chflags -h nouchg,nouappnd,noschg,nosappnd {} + -exec chown -h $UID {} + -exec chmod +rw {} + -exec chmod -h -N {} + -type d -exec chmod -h +x {} + 2>&-

You'll be prompted for your login password, which won't be displayed when you type it. Type carefully and then press return. You may get a one-time warning to be careful. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.

The command may take several minutes to run, depending on how many files you have. Wait for a new line ending in a dollar sign ($) to appear, then quit Terminal.

Step 2 (optional)

Take this step only if you have trouble with Step 1, if you prefer not to take it, or if it doesn't solve the problem.

Start up in Recovery mode. When the OS X Utilities screen appears, select

Utilities ▹ Terminal

from the menu bar. A Terminal window will open. In that window, type this:

resetp

Press the tab key. The partial command you typed will automatically be completed to this:

resetpassword

Press return. A Reset Password window will open. You’re not going to reset a password.

Select your startup volume ("Macintosh HD," unless you gave it a different name) if not already selected.

Select your username from the menu labeled Select the user account if not already selected.

Under Reset Home Directory Permissions and ACLs, click the Reset button

Select

 ▹ Restart

from the menu bar.

Reply

Answer 5

Jan 11, 2015 10:27 AM in response to Linc Davis

Dear Linc,

AdMedic unfortunately did nothing for me either - I attach the results of running the diagnostic script below. Grateful for your thoughts, any assistance is greatly appreciated.

------

Dear Linc,

The process worked completed fine, here are the results - most grateful for any guidance!

Start time: 09:09:38 12/27/14

Model Identifier: iMac12,2

System Version: OS X 10.10.1 (14B25)

Kernel Version: Darwin 14.0.0

Time since boot: 1 day20:56

SATA

WDC WD1001FALS-403AA0

USB

USB Receiver (Logitech Inc.)

Cruzer Edge (SanDisk Corporation)

Diagnostic reports

2014-12-03 DMSLaunch crash

2014-12-08 discoveryd crash

2014-12-19 HTC Sync Manager crash x3

2014-12-19 adb_aos crash x2

2014-12-19 iPhoto hang

2014-12-20 iPhoto hang

2014-12-26 CalendarAgent crash

2014-12-26 QuickLookSatellite crash

Log

Dec 27 03:34:47 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 03:34:48 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 03:34:49 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 03:34:50 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 05:23:44 AFP_VFS afpfs_DoReconnect: Max reconnect time: 600 secs, Connect timeout: 15 secs for /Volumes/OpenShare

Dec 27 05:23:44 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 05:23:45 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 05:23:46 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 05:23:47 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 05:23:48 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 05:23:49 AFP_VFS afpfs_GetCatalogNode: bad file/dir flag offset 4 replySize 0

Dec 27 07:12:42 AFP_VFS afpfs_DoReconnect: Max reconnect time: 600 secs, Connect timeout: 15 secs for /Volumes/OpenShare

Dec 27 07:12:42 AFP_VFS afpfs_GetCatalogNode: bad file/dir flag offset 4 replySize 0

Dec 27 09:01:41 AFP_VFS afpfs_DoReconnect: Max reconnect time: 600 secs, Connect timeout: 15 secs for /Volumes/OpenShare

Dec 27 09:01:41 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 09:01:42 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 09:01:43 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 09:01:44 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 09:01:45 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 09:01:46 AFP_VFS afpfs_DoReconnect: connect on /Volumes/OpenShare failed 51.

Dec 27 09:01:47 AFP_VFS afpfs OpenFork: bad retForkRef offset 2 replySize -2107033628

Dec 27 09:04:08 AFP_VFS afpfs_DoReconnect: Max reconnect time: 600 secs, Connect timeout: 15 secs for /Volumes/OpenShare

Dec 27 09:04:08 AFP_VFS afpfs_GetCatalogNode: bad file/dir flag offset 4 replySize 0

Memory pressure: WARN

I/O per process: kernel_task (UID 0) is using 3 MB/s

kexts

com.oxsemi.driver.OxsemiDeviceType00 (1.28.13)

com.Logitech.Control Center.HID Driver (3.6.0)

com.Logitech.Unifying.HID Driver (1.2.0)

com.avira.kext.FileAccessControl (1.0.0d1)

com.LaCie.ScsiType00 (1.2.8)

Daemons

com.avira.helper.watchdox

com.avira.antivirus.ipm.loader

com.apple.installer.osmessagetracing

com.microsoft.office.licensing.helper

jp.co.canon.MasterInstaller

com.avira.antivirus.dbcleaner

com.adobe.fpsaud

com.lacie.desktopmanager.service

Agents

com.hp.messagecenter.launcher

com.avira.antivirus.notifications_agent

com.nero.HSMMonitor

com.brother.LOGINserver

com.avira.antivirus.odscan.default

com.adobe.ARM.UUID

com.avira.antivirus.systray

com.avira.antivirus.general_agent

com.avira.antivirus.ipm.ui

com.avira.antivirus.scheduler_agent

com.Logitech.Control

com.avira.antivirus.telemetry_agent

com.lacie.eventsactions.launcher.agent

com.apple.CSConfigDotMacCert-banos-EMAIL-SharedServices

com.avira.antivirus.update.default

com.google.keystone.user.agent

com.divx.update.agent

com.apple.AirPortBaseStationAgent

com.divx.dms.agent

Bundles

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_netpart.kext

- com.Belcarra.iokit.USBLAN_netpart

/System/Library/Extensions/2.2.0/Belcarra.USBLAN_usbpart.kext

- com.Belcarra.iokit.USBLAN_usbpart

/System/Library/Extensions/2.2.0/RemoteControl.USBLAN_usbpart.kext

- com.RemoteControl.USBLAN.usbpart

/System/Library/Extensions/3.1.1/Belcarra.USBLAN_netpart.kext

- com.Belcarra.iokit.USBLAN_netpart

/System/Library/Extensions/3.1.1/Belcarra.USBLAN_usbpart.kext

- com.Belcarra.iokit.USBLAN_usbpart

/System/Library/Extensions/3.1.1/RemoteControl.USBLAN_usbpart.kext

- com.RemoteControl.USBLAN.usbpart

/System/Library/Extensions/Belcarra.USBLAN_netpart.kext

- com.Belcarra.iokit.USBLAN_netpart

/System/Library/Extensions/Belcarra.USBLAN_usbpart.kext

- com.Belcarra.iokit.USBLAN_usbpart

/System/Library/Extensions/FileAccessControl.kext

- com.avira.kext.FileAccessControl

/System/Library/Extensions/JMicronATA.kext

- com.jmicron.JMicronATA

/System/Library/Extensions/jmPeripheralDevice.kext

- com.jmicron.driver.jmPeripheralDevice

/System/Library/Extensions/LaCie_RemoteComms.kext

- com.lacie.driver.LaCie_RemoteComms

/System/Library/Extensions/LaCieScsiType00.kext

- com.LaCie.ScsiType00

/System/Library/Extensions/LogitechHIDDevices.kext

- N/A

/System/Library/Extensions/LogitechUnifying.kext

- N/A

/System/Library/Extensions/OxsemiDeviceType00.kext

- com.oxsemi.driver.OxsemiDeviceType00

/System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext

- com.RemoteControl.USBLAN.usbpart

/System/Library/Extensions/UsbEthernetGadget.kext

- com.tomtom.driver.UsbEthernetGadget

/Library/Audio/Plug-Ins/Components/Flip4Mac WMA Import.component

- net.telestream.wmv.import

/Library/Internet Plug-Ins/AdobePDFViewer.plugin

- com.adobe.acrobat.pdfviewer

/Library/Internet Plug-Ins/AdobePDFViewerNPAPI.plugin

- com.adobe.acrobat.pdfviewerNPAPI

/Library/Internet Plug-Ins/AmazonMP3DownloaderPlugin101736.plugin

- N/A

/Library/Internet Plug-Ins/DivX Web Player.plugin

- com.divx.DivXWebPlayer

/Library/Internet Plug-Ins/EPPEX Plugin.plugin

- N/A

/Library/Internet Plug-Ins/Flash Player.plugin

- N/A

/Library/Internet Plug-Ins/Flip4Mac WMV Plugin.plugin

- net.telestream.wmv.plugin

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.apple.java.JavaAppletPlugin

/Library/Internet Plug-Ins/OVSHelper.plugin

- com.divx.OVSHelper

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

- com.microsoft.sharepoint.browserplugin

/Library/Internet Plug-Ins/SharePointWebKitPlugin.webplugin

- com.microsoft.sharepoint.webkitplugin

/Library/Internet Plug-Ins/Silverlight.plugin

- com.microsoft.SilverlightPlugin

/Library/Internet Plug-Ins/Unity Web Player.plugin

- com.unity.UnityWebPlayer

/Library/Keyboard Layouts/Logitech.bundle

- com.apple.keyboardlayout.roman

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

/Library/PreferencePanes/Flip4Mac WMV.prefPane

- net.telestream.wmv.prefpane

/Library/PreferencePanes/Logitech Control Center.prefPane

- N/A

/Library/PreferencePanes/MacFUSE.prefPane

- com.google.MacFUSE

/Library/QuickTime/Flip4Mac WMV Advanced.component

- net.telestream.wmv.advanced

/Library/QuickTime/Flip4Mac WMV Export.component

- net.telestream.wmv.export

/Library/QuickTime/Flip4Mac WMV Import.component

- net.telestream.wmv.import

Library/Address Book Plug-Ins/SkypeABDialer.bundle

- com.skype.skypeabdialer

Library/Address Book Plug-Ins/SkypeABSMS.bundle

- com.skype.skypeabsms

Library/Caches/com.apple.Safari/Extensions/iSkyDeluxe.safariextension

- com.wondershare.iskyvc

dylibs

/usr/lib/libjmUsbScsi.dylib

App extensions

com.getdropbox.dropbox.garcon

Apps

/Applications/Dropbox.app

Contents of /Library/LaunchAgents/com.avira.antivirus.general.agent.plist (checksum 4161212079)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.antivirus.general_agent</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Avira.app/Contents/MacOs/AV_Scheduler</string>

<string>--taskFromDaemon</string>

</array>

<key>WorkingDirectory</key>

<string>/Applications/Avira.app/Contents/MacOs</string>

<key>WatchPaths</key>

<array>

<string>/var/run/agent_tasks</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.avira.antivirus.ipm.ui.plist (checksum 366820530)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.antivirus.ipm.ui</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Avira.app/Contents/MacOS/uxipm.app/Contents/MacOS/uxipm_u i</string>

</array>

<key>WorkingDirectory</key>

<string>/Applications/Avira.app/Contents/MacOS/uxipm.app/Contents/MacOS</string >

<key>ThrottleInterval</key>

<key>WatchPaths</key>

<array>

<string>/Library/Application\ Support/Avira/IPM/watch</string>

</array>

<key>RunAtLoad</key>

...and 5 more line(s)

Contents of /Library/LaunchAgents/com.avira.antivirus.notifications.agent.plist (checksum 852383248)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.antivirus.notifications_agent</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Avira.app/Contents/MacOs/AV_Scheduler</string>

<string>--showNotification</string>

</array>

<key>WorkingDirectory</key>

<string>/Applications/Avira.app/Contents/MacOs</string>

<key>WatchPaths</key>

<array>

<string>/var/run/notifications_dir</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.avira.antivirus.odscan.default.plist (checksum 899039113)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.antivirus.odscan.default</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Avira.app/Contents/MacOS/AV_Scheduler</string>

<string>/Applications/Avira.app/Contents/Resources/av_scheduler_plugin/scanjobf iles/com.avira.antivirus.odscan.ini</string>

</array>

<key>RunAtLoad</key>

<key>ServiceDescription</key>

<string>Default Scanjob</string>

<key>StartCalendarInterval</key>

<dict>

<key>Minute</key>

...and 6 more line(s)

Contents of /Library/LaunchAgents/com.avira.antivirus.scheduler.agent.plist (checksum 3760572799)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.antivirus.scheduler_agent</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Avira.app/Contents/MacOs/AV_Scheduler</string>

<string>--callbackFromGuard</string>

</array>

<key>WorkingDirectory</key>

<string>/Applications/Avira.app/Contents/MacOs</string>

<key>WatchPaths</key>

<array>

<string>/var/run/guard_scan_job.sock</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.avira.antivirus.systray.plist (checksum 1258003239)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.antivirus.systray</string>

<key>Program</key>

<string>/Applications/Avira.app/Contents/MacOS/AV_Systray.app/Contents/MacOS/AV _Systray</string>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<true/>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.avira.antivirus.telemetry.agent.plist (checksum 1373344596)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.antivirus.telemetry_agent</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Avira.app/Contents/MacOs/AV_Scheduler</string>

<string>--showTelemetry</string>

</array>

<key>WorkingDirectory</key>

<string>/Applications/Avira.app/Contents/MacOs</string>

<key>WatchPaths</key>

<array>

<string>/var/run/telemetry</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.avira.antivirus.update.default.plist (checksum 1512891677)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.antivirus.update.default</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Avira.app/Contents/MacOS/AV_Scheduler</string>

<string>update</string>

</array>

<key>ServiceDescription</key>

<string>Default Updatejob</string>

<key>StartInterval</key>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.brother.LOGINserver.plist (checksum 1383871077)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>OnDemand</key>

<key>Label</key>

<string>com.brother.LOGINserver</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/Mac OS/LOGINserver</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.divx.dms.agent.plist (checksum 637650676)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.divx.dms.agent</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/DivX/DivXMediaServer.app/Contents/MacOS/DivXMediaServer</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.divx.update.agent.plist (checksum 3867571547)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.divx.update.agent</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/DivX/DivXUpdate.app/Contents/MacOS/DivXUpdate</string>

<string>/silent</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.hp.messagecenter.launcher.plist (checksum 3424434743)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.hp.messagecenter.launcher</string>

<key>Program</key>

<string>/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks /LaunchServices.framework/Versions/A/Support/lsregister</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Printers/hp/Utilities/HPPU Plugins/Message Center.task/Contents/Resources/HPMessageCenterBridge.app</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.lacie.eventsactions.launcher.agent.plist (checksum 2639812449)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>Label</key>

<string>com.lacie.eventsactions.launcher.agent</string>

<key>Program</key>

<string>/Library/Application Support/LaCie/DesktopManager/lacie_ea_launcher_agent</string>

<key>ThrottleInterval</key>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/LaCie/LaCieDesktopManager/lacie_ea_launcher_agent</string>

</array>

<key>WatchPaths</key>

<array>

<string>/Library/Application Support/LaCie/DesktopManager/.launch</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.avira.antivirus.dbcleaner.plist (checksum 1867776260)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>StartInterval</key>

<key>Label</key>

<string>com.avira.antivirus.dbcleaner</string>

<key>UserName</key>

<key>Umask</key>

<key>Program</key>

<string>/Applications/Avira.app/Contents/MacOS/dbcleaner</string>

<key>ServiceDescription</key>

<string>Events Database Cleanup</string>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.avira.antivirus.ipm.loader.plist (checksum 1848658519)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.antivirus.ipm.loader</string>

<key>UserName</key>

<string>_avipm</string>

<key>Program</key>

<string>/Applications/Avira.app/Contents/MacOS/uxipm.app/Contents/MacOS/uxipm_l oader</string>

<key>WorkingDirectory</key>

<string>/Applications/Avira.app/Contents/MacOS/uxipm.app/Contents/MacOS</string >

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.avira.helper.watchdox.plist (checksum 2122409013)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.avira.helper.watchdox</string>

<key>UserName</key>

<key>WorkingDirectory</key>

<string>/Applications/Avira.app/Contents/MacOS</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Avira.app/Contents/MacOS/avwatchdox.bin</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<true/>

<key>ExitTimeOut</key>

<key>StandardOutPath</key>

<string>/var/log/com.avira.helper.watchdox.log</string>

<key>StandardErrorPath</key>

<string>/var/log/com.avira.helper.watchdox.log</string>

</dict>

...and 2 more line(s)

Contents of /Library/LaunchDaemons/com.lacie.desktopmanager.service.plist (checksum 270914356)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.lacie.desktopmanager.service</string>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/LaCie/DesktopManager/lacie_dm_service</string>

</array>

</dict>

</plist>

Contents of /Library/LaunchDaemons/jp.co.canon.MasterInstaller.plist (checksum 1894334785)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>jp.co.canon.MasterInstaller</string>

<key>ProgramArguments</key>

<array>

<string>/Library/PrivilegedHelperTools/jp.co.canon.MasterInstaller</string>

</array>

<key>ServiceIPC</key>

<true/>

<key>Sockets</key>

<dict>

<key>MasterSocket</key>

<dict>

<key>SockFamily</key>

<key>SockPathMode</key>

<key>SockPathName</key>

<string>/var/run/jp.co.canon.MasterInstaller.socket</string>

<key>SockType</key>

<string>Stream</string>

</dict>

...and 3 more line(s)

Contents of Library/LaunchAgents/com.adobe.ARM.UUID.plist (checksum 408149527)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.adobe.ARM.UUID</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.apple.CSConfigDotMacCert-banos-EMAIL-SharedServices.Ag ent.plist (checksum 2498824374)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<key>Label</key>

<string>com.apple.CSConfigDotMacCert-banos-EMAIL-SharedServices</string>

<key>LimitLoadToSessionType</key>

<key>LowPriorityIO</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/System/Library/Frameworks/CoreServices.framework/Frameworks/OSServices .framework/Versions/A/Support/CSConfigDotMacCert</string>

<string>/Users/USER/Library/Logs/CSConfigDotMacCert.log</string>

<string>banos-EMAIL</string>

<string>SharedServices</string>

</array>

...and 4 more line(s)

Contents of Library/LaunchAgents/com.google.keystone.agent.plist (checksum 3566622071)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.google.keystone.user.agent</string>

<key>LimitLoadToSessionType</key>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoft w areUpdateAgent</string>

<string>-runMode</string>

<string>ifneeded</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.nero.HSMMonitor.plist (checksum 455399590)

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.nero.HSMMonitor</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/HTC Sync Manager.app/Contents/Resources/HSMMonitor.app/Contents/MacOS/HSMMonitor</string >

<string>-runMode</string>

<string>autoLaunched</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Global login items

/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app/

Firewall: On

Listeners

cupsd: ipp

kdc: kerberos

launchd: afpovertcp

User login items

MyDriveConnect

- /Applications/MyDriveConnect.app

MyTomTomSA

- missing value

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

LaCie Network Assistant

- missing value

LDMStatusItem

- missing value

AdobeResourceSynchronizer

- /Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app

Dropbox

- /Applications/Dropbox.app

Canon IJ Network Scanner Selector EX

- /Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app

Safari extensions

iMedia Converter Deluxe

Restricted files: 3350

Lockfiles: 8

Elapsed time (s): 477

Reply

Answer 6

thomas_r.

Level 7

32,001 points

Jan 11, 2015 10:40 AM in response to EminenceGrise1

AdMedic unfortunately did nothing for me either - I attach the results of running the diagnostic script below.

You do not appear to have any adware installed, thus nothing for AdwareMedic to find. Most likely, your problem is due to something like a bad DNS setting or hacked network hardware. See:

http://www.adwaremedic.com/kb/unsolved.php

(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

Reply

Answer 7

akkfish

Level 1

0 points

Jan 11, 2015 10:41 AM in response to Linc Davis

Thank you Linc, your fix worked perfectly. You are a genius, and thanks to you I am a little smarter and will not download from suspect sites again. My husband (PC user) says I need to install security software. I told him I just needed to be more careful. Any thoughts?

Reply

Answer 8

LeeLeeM

Level 1

8 points

Jan 11, 2015 11:04 AM in response to Linc Davis

I have been trying for about 4 hours, any other suggestions before I call apple support?

Reply

Answer 9

dunnyl94

Level 1

0 points

Jan 11, 2015 11:04 AM in response to Linc Davis

Start time: 13:51:30 01/11/15

Model Identifier: MacBookPro9,2

System Version: OS X 10.8.5 (12F45)

Kernel Version: Darwin 12.5.0

Time since boot: 27 minutes

System load

combined level = Bad

- battery level = Bad

Log

Jan 10 17:27:28 1420928848: memorystatus_thread: idle exiting pid 809 [SleepServicesD]

Jan 10 17:27:40 1420928860: memorystatus_thread: idle exiting pid 810 [SleepServicesD]

Jan 10 17:28:03 1420928883: memorystatus_thread: idle exiting pid 811 [SleepServicesD]

Jan 10 17:28:16 1420928896: memorystatus_thread: idle exiting pid 812 [SleepServicesD]

Jan 10 17:28:27 1420928907: memorystatus_thread: idle exiting pid 813 [SleepServicesD]

Jan 10 17:28:39 1420928919: memorystatus_thread: idle exiting pid 814 [SleepServicesD]

Jan 10 17:28:52 1420928932: memorystatus_thread: idle exiting pid 815 [SleepServicesD]

Jan 10 17:29:08 1420928948: memorystatus_thread: idle exiting pid 816 [SleepServicesD]

Jan 10 17:42:15 1420929735: memorystatus_thread: idle exiting pid 833 [DictationIM]

Jan 10 17:42:15 1420929735: memorystatus_thread: idle exiting pid 831 [tccd]

Jan 10 17:42:15 1420929735: memorystatus_thread: idle exiting pid 829 [CalendarAgent]

Jan 10 17:42:21 1420929741: memorystatus_thread: idle exiting pid 817 [SleepServicesD]

Jan 10 17:42:34 1420929754: memorystatus_thread: idle exiting pid 836 [SleepServicesD]

Jan 10 17:42:34 1420929754: memorystatus_thread: idle exiting pid 835 [DictationIM]

Jan 10 17:42:54 1420929774: memorystatus_thread: idle exiting pid 838 [DictationIM]

Jan 10 17:42:55 1420929775: memorystatus_thread: idle exiting pid 837 [SleepServicesD]

Jan 10 17:43:05 1420929785: memorystatus_thread: idle exiting pid 839 [SleepServicesD]

Jan 10 17:43:10 1420929790: memorystatus_thread: idle exiting pid 840 [DictationIM]

Jan 10 19:08:29 1420934909: MacAuthEvent en1 Auth result for: 2e:a4:3c:e1:1c:11 AP busy fail

Jan 10 19:10:42 1420935042: memorystatus_thread: idle exiting pid 888 [xpcd]

Jan 10 19:10:42 1420935042: memorystatus_thread: idle exiting pid 863 [pbs]

Jan 10 19:10:43 1420935043: memorystatus_thread: idle exiting pid 851 [tccd]

Jan 10 20:56:28 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 10 seconds

Jan 10 20:59:07 1420941547: MacAuthEvent en1 Auth result for: 2e:a4:3c:e1:1c:11 AP busy fail

Jan 10 20:59:33 com.apple.coreservices.appleid.authentication: Exit timeout elapsed (20 seconds). Killing

Bad kexts

/System/Library/Extensions/BJUSBLoad.kext

Warnings:

Personality CFBundleIdentifier differs from containing kext's (not necessarily a mistake, but rarely done):

IJ108a

IJ10cd

IJ1723

IJ1082

IJ10c5

IJ1729

IJ1754

IJ1088

IJ10bb

IJ174a

IJ107e

IJ1070

IJ10b3

IJ1717

IJ1742

IJ1076

IJ10b9

IJ1748

IJ170d

IJ10af

IJ10a1

IJ173e

IJ109d

IJ1705

IJ1064

IJ1730

IJ10d2

IJ10a7

IJ1736

IJ1095

IJ10d8

IJ172c

IJ108b

IJ1724

IJ1083

IJ10c6

IJ1755

IJ171a

IJ10bc

IJ174b

IJ1712

IJ107f

IJ10b4

IJ1718

IJ1743

IJ1077

IJ10aa

IJ1749

IJ170e

IJ1700

IJ106d

IJ10a2

IJ173f

IJ109e

IJ1706

IJ1065

IJ1090

IJ10d3

IJ1731

IJ10a8

IJ1737

IJ1096

IJ172d

IJ108c

IJ10cf

IJ10c1

IJ1725

IJ1750

IJ1084

IJ10c7

IJ1756

IJ171b

IJ107a

IJ10bd

IJ1713

IJ1072

IJ10b5

IJ1719

IJ1078

IJ173a

IJ1701

IJ106e

IJ1732

IJ109f

IJ1091

IJ1707

IJ10a9

IJ1097

IJ10ca

IJ172e

IJ108d

IJ10c2

IJ1726

IJ1751

IJ1085

IJ10c8

IJ1757

IJ171c

IJ107b

IJ10be

IJ10b0

IJ174d

IJ1714

IJ1073

IJ10b6

IJ170a

IJ1079

IJ173b

IJ109a

IJ1061

IJ10a4

IJ1708

IJ1733

IJ1067

IJ10d5

IJ1098

IJ172f

IJ1721

IJ108e

IJ1080

IJ1055

IJ10c3

IJ1727

IJ1752

IJ1086

IJ10c9

IJ1758

IJ107c

IJ10bf

IJ10b1

IJ174e

IJ1740

IJ1715

IJ1074

IJ10b7

IJ1746

IJ170b

IJ106a

IJ173c

IJ109b

IJ10a5

IJ10d0

IJ1709

IJ1734

IJ1068

IJ1093

IJ10d6

IJ1099

IJ108f

IJ1722

IJ1056

IJ1081

IJ10c4

IJ1728

IJ1753

IJ1087

IJ10ba

IJ107d

IJ1710

IJ174f

IJ1716

IJ1741

IJ1747

IJ170c

IJ106b

IJ10a0

IJ173d

IJ109c

IJ1063

IJ10a6

IJ10d1

IJ1735

IJ1069

IJ1094

IJ10d7

IJ172b

Kext has no executable or compatible version, so it should not declare any OSBundleLibraries.

Dependency Resolution Failures:

No kexts found for these libraries:

com.apple.kernel.libkern

Daemons

com.absolute.rpcnet

com.adobe.fpsaud

com.microsoft.office.licensing.helper

com.v.helper

Agents

com.apple.AirPortBaseStationAgent

com.google.keystone.user.agent

com.v.agent

Applications

/Applications/App Store.app

- com.apple.appstore

/Applications/Automator.app

- com.apple.Automator

/Applications/Calculator.app

- com.apple.calculator

/Applications/Calendar.app

- com.apple.iCal

/Applications/Chess.app

- com.apple.Chess

/Applications/Contacts.app

- com.apple.AddressBook

/Applications/DVD Player.app

- com.apple.DVDPlayer

/Applications/Dashboard.app

- com.apple.dashboardlauncher

/Applications/Dictionary.app

- com.apple.Dictionary

/Applications/FaceTime.app

- com.apple.FaceTime

/Applications/Firefox.app

- org.mozilla.firefox

/Applications/Font Book.app

- com.apple.FontBook

/Applications/GIMP.app

- org.gnome.gimp

/Applications/Game Center.app

- com.apple.gamecenter

/Applications/GarageBand.app

- com.apple.garageband

/Applications/Google Chrome.app

- com.google.Chrome

/Applications/Image Capture.app

- com.apple.Image_Capture

/Applications/Launchpad.app

- com.apple.launchpad.launcher

/Applications/Mail.app

- com.apple.mail

/Applications/Messages.app

- com.apple.iChat

/Applications/Microsoft Messenger.app

- com.microsoft.Messenger

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

- com.microsoft.language_register

/Applications/Microsoft Office 2011/Microsoft Document Connection.app

- com.microsoft.DocumentConnection

/Applications/Microsoft Office 2011/Microsoft Excel.app

- com.microsoft.Excel

/Applications/Microsoft Office 2011/Microsoft Outlook.app

- com.microsoft.Outlook

/Applications/Microsoft Office 2011/Microsoft PowerPoint.app

- com.microsoft.Powerpoint

/Applications/Microsoft Office 2011/Microsoft Word.app

- com.microsoft.Word

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

- com.apple.ASApplication

/Applications/Microsoft Office 2011/Office/Alerts Daemon.app

- com.microsoft.AlertsDaemon

/Applications/Microsoft Office 2011/Office/Equation Editor.app

- com.microsoft.EquationEditor

/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app

- com.microsoft.openxml.chart.app

/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app

- com.microsoft.ClipGallery

/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app

- com.microsoft.outlook.database_daemon

/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app

- com.microsoft.outlook.database_utility

/Applications/Microsoft Office 2011/Office/Microsoft Graph.app

- com.microsoft.Graph

/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app

- com.microsoft.outlook.office_reminders

/Applications/Microsoft Office 2011/Office/Microsoft Office Setup Assistant.app

- com.microsoft.office.setupassistant

/Applications/Microsoft Office 2011/Office/Microsoft Query

- null

/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app

- com.microsoft.office.uploadcenter

/Applications/Microsoft Office 2011/Office/My Day.app

- com.microsoft.myday

/Applications/Microsoft Office 2011/Office/Open XML for Excel.app

- com.microsoft.openxml.excel.app

/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app

- com.microsoft.SyncServicesAgent

/Applications/Mission Control.app

- com.apple.exposelauncher

/Applications/Notes.app

- com.apple.Notes

/Applications/Paintbrush.app

- com.soggywaffles.Paintbrush

/Applications/Photo Booth.app

- com.apple.PhotoBooth

/Applications/Preview.app

- com.apple.Preview

/Applications/QuickTime Player.app

- com.apple.QuickTimePlayerX

/Applications/Reminders.app

- com.apple.reminders

/Applications/Remote Desktop Connection.app

- com.microsoft.rdc

/Applications/Safari.app

- com.apple.Safari

/Applications/Skype.app

- com.skype.skype

/Applications/Stickies.app

- com.apple.Stickies

/Applications/System Preferences.app

- com.apple.systempreferences

/Applications/TextEdit.app

- com.apple.TextEdit

/Applications/Time Machine.app

- com.apple.backup.launcher

/Applications/Utilities/Activity Monitor.app

- com.apple.ActivityMonitor

/Applications/Utilities/Adobe Flash Player Install Manager.app

- com.adobe.flashplayer.installmanager

/Applications/Utilities/AirPort Utility.app

- com.apple.airport.airportutility

/Applications/Utilities/AppleScript Editor.app

- com.apple.ScriptEditor2

/Applications/Utilities/Audio MIDI Setup.app

- com.apple.audio.AudioMIDISetup

/Applications/Utilities/Bluetooth File Exchange.app

- com.apple.BluetoothFileExchange

/Applications/Utilities/Boot Camp Assistant.app

- com.apple.bootcampassistant

/Applications/Utilities/ColorSync Utility.app

- com.apple.ColorSyncUtility

/Applications/Utilities/Console.app

- com.apple.Console

/Applications/Utilities/DigitalColor Meter.app

- com.apple.DigitalColorMeter

/Applications/Utilities/Disk Utility.app

- com.apple.DiskUtility

/Applications/Utilities/Grab.app

- com.apple.Grab

/Applications/Utilities/Grapher.app

- com.apple.grapher

/Applications/Utilities/Java Preferences.app

- com.apple.java.JavaPreferences

/Applications/Utilities/Keychain Access.app

- com.apple.keychainaccess

/Applications/Utilities/Migration Assistant.app

- com.apple.MigrateAssistant

/Applications/Utilities/Network Utility.app

- com.apple.NetworkUtility

/Applications/Utilities/RAID Utility.app

- com.apple.RAIDUtility

/Applications/Utilities/System Information.app

- com.apple.SystemProfiler

/Applications/Utilities/Terminal.app

- com.apple.Terminal

/Applications/Utilities/VoiceOver Utility.app

- com.apple.VoiceOverUtility

/Applications/Utilities/X11.app

- com.apple.X11redirect

/Applications/iFunBox.app

- com.iFunBoxDevTeam.iFunBox

/Applications/iMovie.app

- com.apple.iMovieApp

/Applications/iPhoto.app

- com.apple.iPhoto

/Applications/iTunes.app

- com.apple.iTunes

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

- com.microsoft.autoupdate2

/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app

- com.microsoft.error_reporting

/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app

- com.microsoft.netlib.shipassertprocess

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

- com.microsoft.silverlight.sllauncher

/Library/Application Support/pool/Agent/agent.app

- com.someproduct.agent

/Users/USER/Library/Application Support/Google/Chrome/Default/Web Applications/_crx_bepbmhgboaologfdajaanbcjmnhjmhfn/Default bepbmhgboaologfdajaanbcjmnhjmhfn.app

- com.google.Chrome.app.Default-bepbmhgboaologfdajaanbcjmnhjmhfn-internal

/Users/USER/Library/Printers/Deskjet 3050 J610 series [F99434].app

- com.apple.print.PrinterProxy

/Users/USER/Library/Printers/Mom's Work.app

- com.apple.print.PrinterProxy

Frameworks

/Library/Frameworks/Inventoryx86.framework

- com.absolute.Inventory.Framework

/Library/Frameworks/wceprv.framework

- null

/System/Library/Frameworks/v.framework

- null

PrefPane

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref pane

- null

/Library/PreferencePanes/Flash Player.prefPane

- com.adobe.flashplayerpreferences

Bundles

/Library/Internet Plug-Ins/Flash Player.plugin

- com.macromedia.Flash

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin

- com.oracle.java.JavaAppletPlugin

/Library/Internet Plug-Ins/SharePointBrowserPlugin.plugin

- com.microsoft.sharepoint.browserplugin

/Library/Internet Plug-Ins/Silverlight.plugin

- com.microsoft.SilverlightPlugin

/Library/Internet Plug-Ins/SlingPlayer.plugin

- com.slingmedia.slingplayer.plugin.nspapi

/Users/USER/Library/Application Support/Google/Chrome/PepperFlash/14.0.0.145/PepperFlashPlayer.plugin

- com.macromedia.PepperFlashPlayer.pepper

/Users/USER/Library/Application Support/MacKeeper Helper/NoticeEngine.plugin

- com.zeobit.MacKeeper.plugin.NoticeEngine

dylibs

/Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Libraries/mbupgx.dylib

/Applications/Microsoft Office 2011/Office/OPF.framework/Versions/14/Resources/OPF_Common.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/Fm20.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/MicrosoftOLE2TypesLib.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RefEdit.dylib

/Applications/Microsoft Office 2011/Office/Visual Basic for Applications.framework/Versions/14/Frameworks/RichEdit.dylib

/System/Library/Frameworks/v.framework/Versions/A/Libraries/libLoader.dylib

/Users/USER/Library/Application Support/Google/Chrome/WidevineCDM/1.4.6.703/_platform_specific/mac_x64/libwidev inecdm.dylib

/Users/USER/Library/Caches/com.apple.PhotoBooth/com.apple.vision/64.FaceCoreCLK ernel.dylib

/Users/USER/Library/Caches/com.apple.PhotoBooth/com.apple.vision/com.apple.visi on.64FaceCoreCLKernel.dylib

Contents of /Library/LaunchAgents/com.pool.agent.plist

- mod date: Jan 9 17:28:16 2015

- checksum: 3028288277

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.v.agent</string>

<key>OnDemand</key>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/pool/Agent/agent.app/Contents/MacOS/agent</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<true/>

<key>LimitLoadToSessionType</key>

<key>ThrottleInterval</key>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.absolute.rpcnet.plist

- mod date: Sep 1 22:33:44 2012

- checksum: 2372192602

<?xml version='1.0' encoding='UTF-8'?>

<!DOCTYPE plist PUBLIC '-//Apple Computer//DTD PLIST 1.0//EN' 'http://www.apple.com/DTDs/PropertyList-1.0.dtd'>

<dict>

<key>Label</key>

<string>com.absolute.rpcnet</string>

<key>ProgramArguments</key>

<array>

<string>if [ -f /usr/sbin/rpc.net ]; then /usr/sbin/rpc.net -d; else /Users/Shared/.rpc/rpc.net -d; fi</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<dict>

<key>SuccessfulExit</key>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.pool.daemon.plist

- mod date: Jan 9 17:28:16 2015

- checksum: 2215570820

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Disabled</key>

<true/>

<key>Label</key>

<string>com.v.daemon</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/pool/Agent/agent.app/Contents/MacOS/agent</string>

<string>-update</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.pool.helper.plist

- mod date: Jan 9 17:28:16 2015

- checksum: 2994778652

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.v.helper</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/pool/Agent/agent.app/Contents/MacOS/agent</string>

<string>-helper</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

</dict>

</plist>

Contents of /System/Library/LaunchDaemons/com.apple.xprotectupdater.plist

- mod date: Aug 10 17:46:10 2013

- checksum: 3307127499

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.apple.xprotectupdater</string>

<key>ProgramArguments</key>

<array>

<string>/usr/libexec/XProtectUpdater</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartCalendarInterval</key>

<dict>

<key>Minute</key>

</dict>

</plist>

Contents of /System/Library/LaunchDaemons/org.apache.httpd.plist

- mod date: Dec 30 19:30:55 2012

- checksum: 1174781784

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple Computer//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Disabled</key>

<true/>

<key>Label</key>

<string>org.apache.httpd</string>

<key>EnvironmentVariables</key>

<dict>

<key>XPC_SERVICES_UNAVAILABLE</key>

</dict>

<key>ProgramArguments</key>

<array>

<string>/usr/sbin/httpd-wrapper</string>

<string>FOREGROUND</string>

</array>

<key>OnDemand</key>

<key>SHAuthorizationRight</key>

<string>system.preferences</string>

</dict>

</plist>

Contents of Library/LaunchAgents/com.google.keystone.agent.plist

- mod date: Dec 1 09:47:50 2014

- checksum: 545093628

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.google.keystone.user.agent</string>

<key>LimitLoadToSessionType</key>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

<string>-runMode</string>

<string>ifneeded</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

</plist>

Root crontab

@reboot if [ ! -f /Library/LaunchDaemons/com.absolute.rpcnet.plist ]; then if [ -f /usr/sbin/rpc.net ]; then /usr/sbin/rpc.net; else /Users/Shared/.rpc/rpc.net; fi; fi

Font issues: 20

DNS: 72.35.32.186 (static)

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

Restricted files: 43

Lockfiles: 23

Elapsed time (s): 255

Reply

Answer 10

Linc Davis

Level 10

209,649 points

Jan 11, 2015 11:05 AM in response to EminenceGrise1

"Avira," like all commercial "anti-virus" products for OS X, is worse than useless. Some versions are reportedly "ad-supported." Whether yours is or not, you should get rid of it.

Remove "Avira" by following the instructions on this page.

Back up all data before making any changes.

If you still have the problem after removing Avira, disable the iMedia Safari extension in the Extensions tab of the Safari preferences window.

Reply

Answer 11

Linc Davis

Level 10

209,649 points

Jan 11, 2015 11:06 AM in response to akkfish

Mac users often ask whether they should install "anti-virus" software. The answer usually given on ASC is "no." The answer is right, but it may give the wrong impression that there is no threat from what are loosely called "viruses." There is a threat, and you need to educate yourself about it.

1. This is a comment on what you should—and should not—do to protect yourself from malicious software ("malware") that circulates on the Internet and gets onto a computer as an unintended consequence of the user's actions. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the computer, or who has been able to take control of it remotely. That threat is in a different category, and there's no easy way to defend against it.

The comment is long because the issue is complex. The key points are in sections 5, 6, and 10.

OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.

2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user. Internally Apple calls it "XProtect."

The malware recognition database used by XProtect is automatically updated; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.

The following caveats apply to XProtect:

☞ It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.

☞ It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.

As new versions of OS X are released, it's not clear whether Apple will indefinitely continue to maintain the XProtect database of older versions such as 10.6. The security of obsolete system versions may eventually be degraded. Security updates to the code of obsolete systems will stop being released at some point, and that may leave them open to other kinds of attack besides malware.

3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)

Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:

☞ It can easily be disabled or overridden by the user.

☞ A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.

☞ An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.

Apple has taken far too long to revoke the codesigning certificates of some known abusers, thereby diluting the value of Gatekeeper and the Developer ID program. Those lapses don't involve App Store products, however.

For the reasons given, App Store products, and—to a lesser extent—other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. Sandbox security is based on user input. Never click through any request for authorization without thinking.

4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.

5. The built-in security features of OS X reduce the risk of malware attack, but they are not, and never will be, complete protection. Malware is a problem of human behavior, not machine behavior, and no technological fix alone is going to solve it. Trusting software to protect you will only make you more vulnerable.

The best defense is always going to be your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "Trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and Internet criminals. If you're better informed than they think you are, you'll win. That means, in practice, that you always stay within a safe harbor of computing practices. How do you know when you're leaving the safe harbor? Below are some warning signs of danger.

Software from an untrustworthy source

☞ Software with a corporate brand, such as Adobe Flash Player, doesn't come directly from the developer’s website. Do not trust an alert from any website to update Flash, or your browser, or any other software. A genuine alert that Flash is outdated and blocked is shown on this support page. Follow the instructions on the support page in that case. Otherwise, assume that the alert is fake and someone is trying to scam you into installing malware. If you see such alerts on more than one website, ask for instructions.

☞ Software of any kind is distributed via BitTorrent, or Usenet, or on a website that also distributes pirated music or movies.

☞ Rogue websites such as Softonic, Soft32, and CNET Download distribute free applications that have been packaged in a superfluous "installer."

☞ The software is advertised by means of spam or intrusive web ads. Any ad, on any site, that includes a direct link to a download should be ignored.

Software that is plainly illegal or does something illegal

☞ High-priced commercial software such as Photoshop is "cracked" or "free."

☞ An application helps you to infringe copyright, for instance by circumventing the copy protection on commercial software, or saving streamed media for reuse without permission. All "YouTube downloaders" are in this category, though not all are necessarily malicious.

Conditional or unsolicited offers from strangers

☞ A telephone caller or a web page tells you that you have a “virus” and offers to help you remove it. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)

☞ A web site offers free content such as video or music, but to use it you must install a “codec,” “plug-in,” "player," "downloader," "extractor," or “certificate” that comes from that same site, or an unknown one.

☞ You win a prize in a contest you never entered.

☞ Someone on a message board such as this one is eager to help you, but only if you download an application of his choosing.

☞ A "FREE WI-FI !!!" network advertises itself in a public place such as an airport, but is not provided by the management.

☞ Anything online that you would expect to pay for is "free."

Unexpected events

☞ A file is downloaded automatically when you visit a web page, with no other action on your part. Delete any such file without opening it.

☞ You open what you think is a document and get an alert that it's "an application downloaded from the Internet." Click Cancel and delete the file. Even if you don't get the alert, you should still delete any file that isn't what you expected it to be.

☞ An application does something you don't expect, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.

☞ Software is attached to email that you didn't request, even if it comes (or seems to come) from someone you trust.

I don't say that leaving the safe harbor just once will necessarily result in disaster, but making a habit of it will weaken your defenses against malware attack. Any of the above scenarios should, at the very least, make you uncomfortable.

6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.

Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.

Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it—not JavaScript—in your browsers.

Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a padlock icon in the address bar when visiting a secure site.

Stay within the safe harbor, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself.

7. Never install any commercial "anti-virus" (AV) or "Internet security" products for the Mac, as they are all worse than useless. If you need to be able to detect Windows malware in your files, use one of the free security apps in the Mac App Store—nothing else.

Why shouldn't you use commercial AV products?

☞ To recognize malware, the software depends on a database of known threats, which is always at least a day out of date. This technique is a proven failure, as a major AV software vendor has admitted. Most attacks are "zero-day"—that is, previously unknown. Recognition-based AV does not defend against such attacks, and the enterprise IT industry is coming to the realization that traditional AV software is worthless.

☞ Its design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere. In order to meet that nonexistent threat, commercial AV software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.

☞ By modifying the operating system, the software may also create weaknessesthat could be exploited by malware attackers.

☞ Most importantly, a false sense of security is dangerous.

8. An AV product from the App Store, such as "ClamXav," has the same drawback as the commercial suites of being always out of date, but it does not inject low-level code into the operating system. That doesn't mean it's entirely harmless. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.

An AV app is not needed, and cannot be relied upon, for protection against OS X malware. It's useful, if at all, only for detecting Windows malware, and even for that use it's not really effective, because new Windows malware is emerging much faster than OS X malware.

Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else. A malicious attachment in email is usually easy to recognize by the name alone. An actual example:

London Terror Moovie.avi [124 spaces] Checked By Norton Antivirus.exe

You don't need software to tell you that's a Windows trojan. Software may be able to tell you which trojan it is, but who cares? In practice, there's no reason to use recognition software unless an organizational policy requires it. Windows malware is so widespread that you should assume it's in every email attachment until proven otherwise. Nevertheless, ClamXav or a similar product from the App Store may serve a purpose if it satisfies an ill-informed network administrator who says you must run some kind of AV application. It's free and it won't handicap the system.

The ClamXav developer won't try to "upsell" you to a paid version of the product. Other developers may do that. Don't be upsold. For one thing, you should not pay to protect Windows users from the consequences of their choice of computing platform. For another, a paid upgrade from a free app will probably have all the disadvantages mentioned in section 7.

9. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default.

10. As a Mac user, you don't have to live in fear that your computer may be infected every time you install software, read email, or visit a web page. But neither can you assume that you will always be safe from exploitation, no matter what you do. Navigating the Internet is like walking the streets of a big city. It can be as safe or as dangerous as you choose to make it. The greatest harm done by security software is precisely its selling point: it makes people feel safe. They may then feel safe enough to take risks from which the software doesn't protect them. Nothing can lessen the need for safe computing practices.

Reply

Answer 12

Linc Davis

Level 10

209,649 points

Jan 11, 2015 11:10 AM in response to LeeLeeM

any other suggestions before I call apple support?

Please read this whole message before doing anything.

Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Ask for further instructions.

Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.

The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.

Try again to run the test script.

Reply

Answer 13

LeeLeeM

Level 1

8 points

Jan 11, 2015 11:27 AM in response to Linc Davis

Dear Linc,

You are awesome, it finally worked through safe mode and this is what I got

Start time: 14:21:34 01/11/15

Model Identifier: iMac14,1

System Version: OS X 10.9.5 (13F34)

Kernel Version: Darwin 13.4.0

Boot Mode: Safe

Time since boot: 6 minutes

Bluetooth

Apple Magic Mouse

Apple Wireless Keyboard

Diagnostic reports

2015-01-11 Garmin Express Service crash

2015-01-11 com.apple.prefs.backup.remoteservice crash

2015-01-11 helpd crash

Log

Jan 10 15:43:29 com.period.searchprotectd: Job failed to exec(3) for weird reason: 2

Jan 10 16:04:52 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 6 seconds

Jan 11 09:42:20 com.period.searchprotectd: Throttling respawn: Will start in 10 seconds

Jan 11 09:42:28 pci pause: SDXC

Jan 11 09:42:30 com.period.searchprotectd: Throttling respawn: Will start in 10 seconds

Jan 11 09:42:33 com.period.searchprotectd: Throttling respawn: Will start in 7 seconds

Jan 11 09:42:40 com.period.searchprotectd: Throttling respawn: Will start in 1 seconds

Jan 11 09:42:41 com.period.searchprotectd: Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory

Jan 11 09:42:41 com.period.searchprotectd: Job failed to exec(3) for weird reason: 2

Jan 11 09:47:36 jnl: disk1s2: replay_journal: from: 25609216 to: 27596800 (joffset 0xe8e000)

Jan 11 09:47:36 jnl: disk1s2: journal replay done.

Jan 11 12:51:45 com.apple.appleseed.seedusaged: Throttling respawn: Will start in 7 seconds

Jan 11 12:52:00 com.apple.appleseed.seedusaged: Throttling respawn: Will start in 3 seconds

Jan 11 12:52:30 pci pause: SDXC

Jan 11 13:27:51 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 10 seconds

Jan 11 13:28:41 com.period.searchprotectd: Throttling respawn: Will start in 5 seconds

Jan 11 13:28:46 com.period.searchprotectd: Throttling respawn: Will start in 10 seconds

Jan 11 13:28:48 pci pause: SDXC

Jan 11 13:28:56 com.period.searchprotectd: Job failed to exec(3). Setting up event to tell us when to try again: 2: No such file or directory

Jan 11 13:28:56 com.period.searchprotectd: Job failed to exec(3) for weird reason: 2

Jan 11 13:45:08 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 3 seconds

Jan 11 13:46:03 pci pause: SDXC

Jan 11 14:14:49 com.apple.PackageKit.InstallStatus: Throttling respawn: Will start in 10 seconds

Jan 11 14:17:12 pci pause: SDXC

Agents

com.apple.AirPortBaseStationAgent

com.apple.photostream-agent

Frameworks

/System/Library/Frameworks/v.framework

- not

PrefPane

/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/lib/deploy/JavaControlPanel.pref Pane

- could

/Library/PreferencePanes/Flash Player.prefPane

- could

Contents of /Library/LaunchAgents/com.mouse.agent.plist

- mod date: Jan 4 15:01:14 2015

- checksum: 4051420290

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.v.agent</string>

<key>OnDemand</key>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/mouse/Agent/agent.app/Contents/MacOS/agent</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>KeepAlive</key>

<true/>

<key>LimitLoadToSessionType</key>

<key>ThrottleInterval</key>

</dict>

</plist>

Contents of /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

- mod date: Nov 22 18:14:41 2013

- checksum: 1211197771

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.oracle.java.Java-Updater</string>

<key>ProgramArguments</key>

<array>

<string>/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater</string>

<string>-bgcheck</string>

</array>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

<key>StartCalendarInterval</key>

<dict>

<key>Minute</key>

<key>Weekday</key>

</dict>

...and 1 more line(s)

Contents of /Library/LaunchDaemons/com.mouse.daemon.plist

- mod date: Jan 4 15:01:14 2015

- checksum: 432533803

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Disabled</key>

<true/>

<key>Label</key>

<string>com.v.daemon</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/mouse/Agent/agent.app/Contents/MacOS/agent</string>

<string>-update</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

</dict>

</plist>

Contents of /Library/LaunchDaemons/com.mouse.helper.plist

- mod date: Jan 4 15:01:14 2015

- checksum: 853748285

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.v.helper</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Library/Application Support/mouse/Agent/agent.app/Contents/MacOS/agent</string>

<string>-helper</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>ThrottleInterval</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID. plist

- mod date: Nov 15 09:06:18 2013

- checksum: 3091590745

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.apple.AddressBook.ScheduledSync.PHXCardDAVSource.UUID</string>

<key>ProgramArguments</key>

<array>

<string>/System/Library/Frameworks/AddressBook.framework/Resources/AddressBookS ourceSyncScheduleHelper</string>

<string>-scheduleSync</string>

</array>

<key>StartInterval</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.crossrider.wss002501.agent.plist

- mod date: Jan 4 14:52:31 2015

- checksum: 767249010

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>KeepAlive</key>

<true/>

<key>Label</key>

<string>com.crossrider.wss002501.agent.plist</string>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/LaunchAgents/WebSocketServerApp</string>

<string>cmpId=2501</string>

<string>verifier=UUID</string>

<string>extId=67619</string>

</array>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of Library/LaunchAgents/com.google.keystone.agent.plist

- mod date: Oct 9 19:09:12 2014

- checksum: 847523142

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.google.keystone.user.agent</string>

<key>LimitLoadToSessionType</key>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bu ndle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftw areUpdateAgent</string>

<string>-runMode</string>

<string>ifneeded</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

- mod date: Jan 4 15:02:26 2015

- checksum: 3699077557

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.jdibackup.ZipCloud.autostart</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>

</array>

<key>StandardOutPath</key>

<string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>

<key>StandardErrorPath</key>

<string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>

<key>RunAtLoad</key>

<true/>

</dict>

</plist>

Contents of Library/LaunchAgents/com.jdibackup.ZipCloud.notify.plist

- mod date: Jan 4 15:02:26 2015

- checksum: 1711469413

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.jdibackup.ZipCloud.notify</string>

<key>ProgramArguments</key>

<array>

<string>/Applications/ZipCloud.app/Contents/Resources/Utility.app</string>

</array>

<key>StandardOutPath</key>

<string>/Users/USER/Library/Logs/ZipCloud/lagent_out.log</string>

<key>StandardErrorPath</key>

<string>/Users/USER/Library/Logs/ZipCloud/lagent_err.log</string>

<key>StartInterval</key>

<key>RunAtLoad</key>

</dict>

</plist>

Contents of Library/LaunchAgents/com.webhelper.plist

- mod date: Jan 4 14:52:35 2015

- checksum: 3762664612

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>Label</key>

<string>com.webhelper</string>

<key>EnableGlobbing</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/Application Support/webHelperApp/launch</string>

</array>

<key>KeepAlive</key>

<true/>

<key>RunAtLoad</key>

<true/>

<key>OnDemand</key>

<true/>

<key>StandardErrorPath</key>

<key>StandardOutPath</key>

<key>ThrottleInterval</key>

</dict>

...and 1 more line(s)

Contents of Library/LaunchAgents/com.webtools.update.agent.plist

- mod date: Jan 4 14:52:35 2015

- checksum: 393078621

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<dict>

<key>EnableGlobbing</key>

<true/>

<key>Label</key>

<string>com.webtools.update.agent</string>

<key>OnDemand</key>

<true/>

<key>ProgramArguments</key>

<array>

<string>/Users/USER/Library/WebTools/UpdateAgent/run_update.sh</string>

</array>

<key>RunAtLoad</key>

<true/>

<key>StartInterval</key>

</dict>

</plist>

Contents of Library/LaunchAgents/flashmall_updater.plist

- Apple binary property list

- mod date: Jan 4 14:52:22 2015

- checksum: 3535794380

Dict {

StartInterval = 86400

ProgramArguments = Array {

bash

/Users/USER/Library/LaunchAgents/flashmall_updater.sh

}

Label = com.flashmall.updater

}

Spotlight: Indexing and searching disabled

Font issues: 11

DNS: 204.186.110.76

User login items

iTunesHelper

- /Applications/iTunes.app/Contents/MacOS/iTunesHelper.app

Garmin Express Service

- /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app

Lockfiles: 55

High file counts

Desktop: 51

Elapsed time (s): 185

Reply

Answer 14

Jan 11, 2015 11:42 AM in response to Linc Davis

Many Thanks Linc, I have changed the router settings and removed the Norton Antivirus, things seems to be working back to normal again.

Appreciate your time and efforts.

Regards.

Reply

Answer 15

Linc Davis

Level 10

209,649 points

Jan 11, 2015 11:56 AM in response to LeeLeeM

A

You installed a variant of the "VSearch" trojan. Remove it as follows.

This malware has many variants. Anyone else finding this comment should not expect it to be applicable.

Back up all data before proceeding.

Triple-click anywhere in the line below on this page to select it:

/Library/LaunchAgents/com.mouse.agent.plist

Right-click or control-click the line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.

Repeat with each of these lines:

/Library/LaunchDaemons/com.mouse.daemon.plist
/Library/LaunchDaemons/com.mouse.helper.plist

Restart the computer and empty the Trash. Then delete the following items in the same way:

/Library/Application Support/mouse
/System/Library/Frameworks/v.framework

The problem may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.

This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.

In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.

Then, still in System Preferences, open the App Store or Software Update pane and check the box marked

Install system data files and security updates (OS X 10.10 or later)

or

Download updates automatically (OS X 10.9 or earlier)

if it's not already checked.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

B

You also installed the "Crossrider" trojan. Take the steps below to disable it.

Back up all data before continuing.

1. Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:

~/Library/LaunchAgents

In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return. A folder named "LaunchAgents" will open.

2. Inside the folder you just opened, there may be files with any of the following names:

com.crossrider.wss*.agent.plist

flashmall_updater.plist

flashmall_updater.sh

com.webhelper.plist

com.webtools.update.agent.plist

WebSocketServerApp

Here * stands for a variable six-digit number. Some of these files may be absent. Move any that you have to the Trash and close the Finder window. Log out or restart the computer. The trojan will now be inactive, but there are a few more components of it that should be cleaned up.

3. Do as in Step 1 with this line:

~/Library/Application Support

A folder named "Application Support" will open. Inside it there may be a subfolder with this name:

webHelperApp

If so, move that subfolder—not the "Application Support" folder—to the Trash.

4. Finally, open this folder in the same way as above:

~/Library

Look for a subfolder with this name:

WebTools

and move it to the Trash, if present. Finally, empty the Trash.

C

As of yesterday, you had even a third malware infection, "SearchProtect," but it was removed before you ran the test.

D

"ZipCloud" is some sort of cloud-storage service with a doubtful reputation. The OS X client is sometimes distributed along with malware. Although ZipCloud may not be malicious itself, it should be deemed suspect by virtue of the company it keeps.

To remove ZipCloud, start by backing up all data (not with ZipCloud itself, of course.)

Quit the application, if it's running, and drag it from the Applications folder to the Trash.

Triple-click anywhere in the line below on this page to select it:

~/Library/LaunchAgents/com.jdibackup.ZipCloud.autostart.plist

Right-click or control-click the highlighted line and select

Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with a file selected. Move the selected file to the Trash.

In the same folder, there may also be a file named

com.jdibackup.ZipCloud.notify.plist

Move that to the Trash as well.

Log out or restart the computer and empty the Trash.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

E

Spotlight indexing has been disabled on the startup volume. If you added the volume to the Privacy list in the Spotlight preference pane, you should remove it. Otherwise, ask for instructions.

F

Back up all data before proceeding.

Launch the Font Book application and validate all fonts. You must select the fonts in order to validate them. See the built-in help and this support article for instructions. If Font Book finds any issues, resolve them.

Start up in safe mode to rebuild the font caches. Restart as usual and test.

Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t start in safe mode. In that case, ask for instructions.

If you still have problems, then from the Font Book menu bar, select

File ▹ Restore Standard Fonts...

You'll be prompted to confirm, and then to enter your administrator login password.

Also note that if you deactivate or remove any built-in fonts, for instance by using a third-party font manager, the system may become unstable.

G

Run the following command in the same way as before. It moves to the Trash "semaphore" files that have not been cleaned up by the system and may be interfering with normal operation. The files are empty; they contain no data. There will be no output this time.

find L*/{Con*/*/Data/L*/,}Pref* -type f -size 0c -name *.plist.??????? -exec mv {} .Trash/ \;

Log out or restart the computer.

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