Apple Event: May 7th at 7 am PT
After installing iTunes 11.3 on my Macbook Pro Retina running OS X 10.9.4, I get a beachball that never ends. I forced quit, restarted, and got another beachball. After another force quit and a restart, I still get an endless beachball whenever starting iTunes 11.3. How do i downgrade to the previous version? Is there any other fix to this at all? I rely on iTunes and now it's dead software.
I am running Snow Leopard - installed Itunes 11.3 last night - did not have problems.
Double checked while signed into this site that it opened and played and lo and behold when I closed it, it signed off of this site and I could not get to the login and I could not get the internet connection to disconnect so I shutdown, waited 1 minute and pressed the start button.
My Itunes on open is set to my play lists - not to the store - and I am not on the cloud - so it may be a login/logout problem/ - as on this site I could not get to the logout screen because I was logged out.
(I shut down the mac when not in use rather than using sleep - only time I use restart is when an upgrade calls for it)
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.
Same problem as original poster. I'm running OSX 10.9.4 with itunes 11.3 (Just updated this morning. Previous version had no problems) on MacBook Pro. Now, I just get raindbow wheel, application not responding. Have had to force quit. Did safe boot, safe start, same results. Did reinstall, same deal.
Here's the Console log extract I got when I pulled up itunes:
7/11/14 11:22:06.073 AM usernoted[187]: Connection does not have the proper entitlement (com.apple.developer.notificationcenter-identifiers) to connect on behalf of com.apple.appstore. All communication will be denied.
7/11/14 11:22:06.078 AM usernoted[187]: Connection does not have the proper entitlement (com.apple.private.notificationcenter-system) to connect to the system notification center. All communication will be denied. center com.apple.storeagent
7/11/14 11:22:11.761 AM mDNSResponder[61]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F8B68812560 Red-Buddha-2.local. (AAAA) that's already in the list
7/11/14 11:22:11.761 AM mDNSResponder[61]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F8B688129F0 F.4.7.1.8.7.E.F.F.F.0.D.9.C.2.2.0.0.0.0.0.0.0.0.0.0.0.0.0.8.E.F.ip6.arpa. (PTR) that's already in the list
7/11/14 11:22:11.761 AM mDNSResponder[61]: mDNS_Register_internal: ERROR!! Tried to register AuthRecord 00007F8B68814160 Red-Buddha-2.local. (Addr) that's already in the list
As of now, it appears the only application affected is itunes, which as I said, was just updated this morning.
I should say that I'm trying to download podcasts, and had quite a few in the queue. Reading through other problems on the boards here, it appears podcasts are an issue. Any way to bypass the podcast screen in itunes and just go directly to music til Apple sorts this out?
Nothing shows up in the console screen. I do get flashes of "Processing Album Artwork" messages within iTunes, but it never seems to stop, even after many hours. I've been getting beachballs interrupted by short periods of being able to scroll a little (I have a lot of podcasts, and I'm looking at the in list view) but mostly just beachballs and an inability to scroll while they're happening. When they stop, I can scroll a few lines within iTunes, but then it starts again for 20+ minutes before I get a brief break.
Back up all data.
As a test, please move the iTunes library folder from the Music folder (or wherever you keep it in your home folder) to the Desktop. If you've moved the library folder to another volume, unmount the volume.
Quit and relaunch the application. It may prompt you to create a new library, or to select an existing one. Create a new one and import a few tracks. Test.
After testing, quit again and put the original library back where it was, replacing the test library. Post your results.
iTunes stopped beachballing for a while when I went away, and restarted as soon as I tried to scroll in the program. This is what the console showed:
7/11/14 1:30:05.201 PM com.apple.SecurityServer[15]: Killing auth hosts
7/11/14 1:30:05.201 PM com.apple.SecurityServer[15]: Session 100020 destroyed
7/11/14 1:30:05.204 PM com.apple.SecurityServer[15]: Session 100026 created
7/11/14 1:30:05.739 PM Dock[174]: CGSGetScreenRectForWindow
7/11/14 1:30:06.442 PM WindowServer[92]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.
7/11/14 1:30:07.121 PM WindowServer[92]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 1.68 seconds (server forcibly re-enabled them after 1.00 seconds)
7/11/14 1:30:08.377 PM xpcd[182]: restored permissions (100600 -> 100700) on /Users/Daniel/Library/Containers/com.apple.DataDetectorsDynamicData/Container.p list
7/11/14 1:30:16.843 PM Mail[959]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
7/11/14 1:30:16.843 PM Mail[959]: CoreText CopyFontsForRequest received mig IPC error (FFFFFFFFFFFFFECC) from font server
7/11/14 1:30:55.080 PM Mail[959]: Could not load x-msg URL
7/11/14 1:31:19.293 PM secd[231]: SecErrorGetOSStatus unknown error domain: com.apple.security.sos.error for error: The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call)
7/11/14 1:31:19.293 PM secd[231]: securityd_xpc_dictionary_handler com.apple.sbd[972] DeviceInCircle The operation couldn’t be completed. (com.apple.security.sos.error error 2 - Public Key not available - failed to register before call)
7/11/14 1:31:26.247 PM loginwindow[66]: magsafeStateChanged state changed old 1 new 2
7/11/14 1:31:31.033 PM loginwindow[66]: magsafeStateChanged state changed old 2 new 1
I have quite a few podcasts in the queue too. I've tried turning off the preference for downloading album artwork, but it only helped for about 15 or 20 seconds before the program started beachballing again.
Here's a seemingly iTunes related item from the console:
7/11/14 1:48:30.564 PM iTunes[738]: BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2
There's an iTunes folder on my desktop where none was before. Even though I haven't done the test of moving the iTunes folder yet.
After I moved the iTunes folder and started iTunes again, it started trying to download all my podcasts and went into heavy beachballing again.
Try disconnecting from the internet - change the network preference to NOT CONNECT when needed.
Shut down - wait a minute or two, power back up - make sure you are not on the internet - and then try and open ITUNES.
Currently you may be stuck in a problem with signing on the the Apple.
I use dial up and long ago unchecked the box to auto connect when needed.
It's not clear what happened while the library folder was on the Desktop. That was the point of the test.
I mean that an iTunes folder was created on the desktop before I even did the test.
While the iTunes folder was on the desktop during the test, I started iTunes back up again and it went into beachball mode, this time while trying to download podcasts. I couldn't get a break from the beachballs so I had to force quit.
I've disconnected and reconnected to the net, but it didn't help.
On the rare occasions when I can scroll freely and it's not in beachball mode, refreshing my podcasts will immediately put it back into beachball mode for anywhere from 5 to 30+ minutes.
Beachball after installing iTunes 11.3
