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I am not sure how to communicate this with Apple, as the MacBook is no longer under warranty. However, my charger produced a blue flash as I plugged it in and then went bang. It has scorched the pins on the plug. Luckily the surge protector did its job and protected me. So now I have a scorched charger and a dead surge protector. Surely this is a faulty charger?
How do I raise this with Apple without paying the £35 fee?😟
You'll likely spend an even more hefty fee asking Apple about it, now that it is out of warranty.
You can try though by contacting AppleCare
http://www.apple.com/contact/phone_contacts.html
Or visit one of their retail stores:
and ask to speak to a manager and see if there are any exchange/repair programs you qualify for.
Or see if anyone at a usergroup has a spare they can give you:
http://www.apple.com/usergroups/
Otherwise you may want to see this FAQ*:
http://www.macmaps.com/frayguide.html
* Links to my pages may give me compensation.
Charger went bang
