Does Apple care if your hard drive burns out?

Many people have reported that their Firewire external hard drive will not spin down, even when not active after installing Mavericks. So whether you are using your drive, or not even using your computer, your firewire drive will be spinning away causing extra heat, wear, and energy usage and greatly reducing the life of your drive. My drive does not run as cool as most. It was running so hot that the aluminum case would burn your skin if you touched it for more than a second. I'm sure my drive would have not worked for long if I hadn't turned it off when I did. Apple representatives say that the cause is a chipset used in the drive not carrying out instructions correctly and that they have no intention of working to fix someone else's problem. It just seems strange that this has only been a problem with Mavericks. And shouldn't Apple notify their users that there is a problem with a chipset that could cause your external drive to burn up?