Problem erasing an iPad with old Apple ID.

Question

Problem erasing an iPad with old Apple ID.

I want to restore my iPad 3 to factory settings to trade it in. The "erase ..." function does not work because the iPad was originally set up using an Apple ID using Verizon email. (MyUserName@verIzon.net) I switched from Verizon to Comcast and my Apple ID now uses Comcast email as part of the ID. (MyUserName@comcast.net). When I go to "erase ...", I am asked for my password which does not work as I no longer have a a Verizon internet account or email. I can restore using my Comcast Apple ID, but the Verizon information comes back. Apple support has not been helpful. Thanks.

Posted on Jul 12, 2014 12:19 AM

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Answer 1

Rudegar

Level 10

171,060 points

Jul 12, 2014 1:02 AM in response to davidinvirginia

settings->icloud

settings->itunes & app store

logout with the old

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Answer 2

Diavonex

Level 9

67,217 points

Jul 12, 2014 1:19 AM in response to davidinvirginia

If your iPad is on IOS 7 and you have activated Find My iPad, you will not be able to Erase all content and settings without the original Apple ID and Password.

iCloud: Activation Lock

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Answer 3

Jul 12, 2014 5:14 AM in response to Diavonex

I have the original Apple ID and password. All I get is the message that either ID or password is incorrect. I am assuming that it is because that I no longer have a Verizon internet account, having changed to Comcast, but do not know for sure. Asked Apple to let me reset the word, but after an hour with customer support, all I got was the instructions to restore under iPad settings. That doesn't work.

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Answer 4

Jul 12, 2014 5:15 AM in response to Rudegar

Will try this.

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Answer 5

Jul 12, 2014 5:23 AM in response to davidinvirginia

Tried logging into the old account. Won't accept the password. When I try "forget your password?", it sends an email to my Verizon account (which is closed). Is there a way to get Apple to send a "reset password" email to another (active) email address? That's what I spent an hour with Apple support yesterday trying to get them to do.

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