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Question: This item is temporarily unavailable Mac error

After my macbook pro had become really slow the past days, I decided to reset the system, following the usual steps:

1. Press alt+power button

2. Choose Utilities --> erase Macintosh HD (or in my case, it was called macbook pro)

3. Reinstall the Mountain Lion OS X through internet.


However, after trying to install the OS X, and entering an apple id (my brother's, since his id worked - probably because he used his id when installing the OS X on this computer the first time), an error message pops up, saying:


"This item is temporarily unavailable. Please try again later"


I don't know what to do, since I have tried redoing these steps on multiple occasions this day, and with two different networks. Unfortunately, I don't have the original installation dvd:s, so I have to install the OS through internet (or if it is possible, by downloading the OS to an external hard drive, and then installing through that).


Anyways, my macbook pro is bought in the mid 2010's, maybe that information can help? I don't know what the last OS X update I used was...

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MacBook Pro

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Aug 30, 2015 7:06 PM in response to itstonyb In response to itstonyb

SOLVED!!!!!!!!

without any help from useless support at apple....btw



The reason you get this message is YOUR apple id is not associated to an apple o/s.


DO Not use someone elses apple id. Youll get all their apps.


In the 4 choices you get click "GET HELP ONLINE"


This opens Safari.


Click icloud and sign in with your apple id.


Now you can go back to installing screen and the downloading will finally work because you have now shown applie id youve logged in from your computer.



What a **** show and i can't believe how easy it was to fix

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Oct 26, 2014 7:06 PM in response to andreas61 In response to andreas61

Finally, I got the answer!!!

first, you download OS X Recovery Disk Assistant v1.0 from apple, then create a recovery usb drive, then plug in the usb into your mac. when it power on, press option to select use the recovery disk you just made. you will found you can reinstall a OS x 10.10.

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Jan 15, 2016 1:54 PM in response to andreas61 In response to andreas61

******SOLVED******SOLVED******SOLVED******SOLVED*****

1. When starting your mac book hold down the 3 keys "Command/Option/R"

2. That will bring you the the internet recovery mode

3. Choose net work from the list to get connected to the internet.

Note: If trouble connection to the internet through wifi.. plug in a ethernet cable.

4. Let mac to the "reset" and after about an hour once its all done loading. It'll give you a few option and one of them is to install the operating system and it will

work this time!!!!!!!!!!!!!!

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Aug 31, 2015 10:27 AM in response to Iryna_ In response to Iryna_

It's because you have the Find my Mac enabled. If you want to get rid of this message, you must disable Find my Mac first. Then follow the steps to reinstall. Find my Mac thinks someone is stealing your computer/phone/iPad and trying to wipe it clean...this is a security feature.

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Aug 7, 2014 10:02 AM in response to jwirth93 In response to jwirth93

Well, I'm saying that you have to find a way to register the OS with your Apple ID. It might be something as simple as calling tech support, explaining your issue, and having them apply the credit to your account.


Have you purchased a new license for OS X Mountain Lion? You can get it here: http://store.apple.com/us/product/D6377Z/A/os-x-mountain-lion


They send an email within a few days and you can get your redeem code. At that point, you need to figure out a way to apply it to your desired Apple ID (no, just buying it through your apple ID doesn't work, you actually have to redeem it at the Mac App Store on you computer (which you don't have access to because you wiped your hard drive (same issue as me))).


Your issue is that you have no OS "credited" to your Apple ID. If you email someone with a Mac you trust with the info, they can access app store from their computer, login as your Apple ID, apply the credit (instructions are in the email they send you), and log back out. The whole process takes 2 minutes. You would be free to install from your own computer as long as you use the Apple ID your friend applied the code to.


Hope it helps.

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Jan 11, 2015 2:07 PM in response to andreas61 In response to andreas61

Just found a fix for this for my situation: I was re-installing the OS X on my daughter's 2006 MacBook to speed it up. After I erased the old HD and was trying to install the new OS (Lion, in this case), I was also met with the repeating "This item is temporarily unavailable. Please try again later" message. I called Apple Support and one of their fix options to was try another Apple ID - I had been using my daughter's ID. Since I purchased this MacBook, I tried using my Apple ID, an wa-la, it allowed me to download the OS X Lion!

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Jul 18, 2014 4:35 PM in response to Kappy In response to Kappy

Well, the problem is that I'm running on a recovery version on my mac, which I think means that I don't have mac app store installed on the computer. My only way to connect to internet is through an option in the starting menu, "Get help online" (or something like that), which lets me use safari. Since I don't have mac app store, I can't download the OS the regular way. Because of this, I need an alternative way to download Maverick's, but I don't know how I would do that.

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Nov 12, 2014 1:33 AM in response to Roy No.1 In response to Roy No.1

And you are back to needing to buy a secondary mac to fix the first one.


I find it very frustrating.


1) I can't use internet recovery for Lion (and that is the only option I get when using Internet Recovery).

2) If I try to contact Apple they tell me to enter my serialnumber and they tell me to pay money to answer my question. Since they removed the possibility to recovery my Mac they shouldnt charge me.

3) All solutions that comes up tell me to use some program solution to create a recoverydisk and that is only possible if I buy a secondary mac


I begin to understand the people telling me that PC is a better way to go since you can't get any good support on Mac.

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Aug 6, 2014 2:19 PM in response to andreas61 In response to andreas61

I hope you have figured it out already. I encountered the same problem. The best solution may be to take it to the mac store, but here is what I did.


For some reason my mid2009 macbook pro didn't want to reset its install function to the factory settings, it wanted Lion (i believe Snow Leopard is factory settings for that one). I kept getting the "Item is temporarily unavailable" after inputting my Apple ID.


I purchased (yes, it stinks, but it was $20) a copy of Lion online. Just google search "Mac OS X [version] purchase" and it pops up. They send you a few emails; just follow the instructions and they get you a redemption code (redeemable only at the mac app store on your computer, no disc, annoying).


Since I had already wiped my mac, I had no way of redeeming the code. But I just logged in to the app store with my own Apple ID on my fathers computer and entered the redeem code (you have to be careful to just use the apple ID of the computer you want to install on, not my dad's, or your friend's). Once the redemption code is entered you are good to do the reinstall of mac OS x Lion.


Its installing now.

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Mar 12, 2016 9:59 PM in response to andreas61 In response to andreas61

This same thing happened to me, "This item is temporarily unavailable. Try again later."

I must have tried 20 times, before I figured out that it was not the Apple servers. (had to google it)


However here are the differences:

1. I bought the MacBook Pro from a pawn shop, so I have NO clue as to the original owner or their Apple ID/password.

Image my surprise when I found this little tidbit of Apple ID horror!

2. I ONLY have ONE MacBook, not two, which is what EVERY response expects/assumes you to have.


A little explanation, I purchased this MacBook Pro and wanted to update to the new El Capitain OS 10.11 version,

but I did not have enough room on my HD for it, because the previous owner had a lot of trash, junk files, downloads, pictures, email, etc cluttering up space, which of course I didn't want, nor did I ever need. Likewise, I certainly didn't want his name referencing MY new laptop or pathways, directories, and so on etc, etc, etc.

SO I'm like, wipe that sucker clean.

WRONG MOVE... big mistake!!!

Which I'm sure most of you are well aware by now ...of that swift jump into Apple's h e l l h o l e!

After hours, days of research, trying this, trying that, figuring out dead-ends, frustrated, crying, yelling...like it really did any good! hmmmm


I came up with a way to re-install my previous OS without, let me say that again WITHOUT using an Apple login credentials,

so here it goes, are you ready?


This happens to be my FIRST Apple product ever, which I've never experienced their OS layout, so the learning curve was aggressive.

I've been a dedicated Windows user since 3.1, so IF I type (explain) something (terminology) "incorrectly" be understanding, ok?


So for those of you which like myself, have ONLY one Mac product and NO friends to help OR want to share my burden.


Firstly, Write this address down: http://getintopc.com/softwares/operating-systems/mac-os-x-mavericks-free-downloa d/

And NO you cannot download from your Windows computer onto a USB drive and then transfer it to your Mac.

WHY, because Windows uses FAT formatting while Mac uses Mac OS, they don't understand each other,

designed that way on purpose dont'cha know?


That is the web-address you will use to download the "Mavericks Installer.dmg", You will need this later for downloading.


You need TWO USB DRIVES, at least 8GB each (this is the secret) shhhh, don't tell...haha

Hopefully, you have two working USB ports.

IF not, just stop now, the rest is assumed and expected that you have two working USB ports on your Mac.

It was bad enough reading through all the previous posts, just to find out that I didn't have the correct Apple ID/password,

nor did I have an extra MacBook just conveniently laying around!


ON your Mac, you need to get into "Mac OS X Utilities", here's how:

HOLD down Command + Option + R while you push POWER (you can release Power only)

Keep holding others, until rotating EARTH shows up. (now you can release those other 3), This starts Internet Recovery.

This is when your Mac will attempt to connect to the internet, make sure you have either Wi-Fi or Ethernet connected,

Ethernet (hard-wired) is much faster than Wi-Fi for downloading needed files.


When "Mac OS X Utilities" finally shows up: (takes it's sweet time about it)

1. SELECT "Disk Utility"

2. Plug in one USB drive at a time, let Disk Utility recognize it, then plug in second USB drive, wait for recognition.

3.When BOTH are recognized by Disk Utility, (you'll see them appear in left-side pane)

SELECT 1st USB Drive (left-side pane), click on (will be highlighted):

SELECT "Partition" (within right-side pane)

SELECT "Partition Layout", then SELECT "1 Partition"

SELECT "Options", then SELECT "GUID Partition Table" (a must for USB drive to act as startup disk)

UNDER "Partition Information"

NAME: (I used MAC DMG, so I wouldn't get it confused with other USB drive)

FORMAT: Use "Mac OS Extended (Journaled)

SELECT "Apply", then SELECT "Partition" (this WILL format or wipe out all data on this USB drive)


***DO this same above procedures for Second USB, but name it MAC OS X ***


DO NOT REMOVE EITHER USB DRIVE


Got that so far, next:

CLOSE out (X) Disk Utility


Now, Select "Get Help Online" from "Mac OS X Utilities" menu (should be 3rd from top)

It will open up Safari browser, follow along this is very important.

On top Menu, Click on "Safari", then SELECT "Preferences"

Under "General" tab, scroll down to "Save downloaded files to:"

Click "Other", then SELECT "MAC DMG" under devices menu. Close that window.

You should have an open Safari window about "Recovery Information"

Within "Address Bar" type in web address: (same one you were suppose to write down above)

****************************

Type in and press enter.

SCROLL down to the "DOWNLOAD" button and click it.

It will open up a new browser window and then start downloading the "Mavericks Installer.dmg" package.

It is 5.95GB, so it will take some time to download. (Go goof around while it's downloading.)


WHEN it is finished downloading, close out Safari. (Safari>Quit Safari)

You should be back to the "Mac OS X Utilities" menu.

SELECT "Disk Utilities" once again.

CLICK on "MAC DMG" dropdown under USB drive heading (it will be highlighted)

SELECT "Restore" in right-side pane

Under Source: MAC DWG is entered

SELECT "Image",

then SELECT MAC DMG in left-side pane, it should show -Getintopc.com-Mavericks Installer.dmg (in right-side pane)

* NOW your SOURCE should be: -Getintopc.com-Mavericks Installer.dmg

Next, CLICK & HOLD on 2nd USB drive drop-down MAC OS X, DRAG to "Destination" in right-side pane


RECAP: (right-side pane)

Source: -Getintopc.com-Mavericks Installer.dmg

Destination: MAC OS X


Now SELECT "Restore" (bottom right)

It will ask if you are sure you want to replace "MAC OS X" with "-Getintopc.com-Mavericks Installer.dmg?

SELECT "Erase"

It will verify and start copying the data over, takes about 35 minutes.

If all went well you should have 40,147 files @ 6.01GB

When it is finished, the 2nd USB drive will now be called: "OS X Base System"


Now, REMOVE (ONLY) the USB labeled MAC DWG

Close out (X) of "Disk Utility" (Command + Q)

Close out (X) of "Mac OS X Utilities" (Command + Q)

SELECT "Choose Startup Disk"

SELECT "OS X Base System Mac OS X,10.9)

CLICK on "Restart"

It will ASK again, CLICK on "Restart"


Spinning wheel will activate and "turn for a couple of minutes",

then your Mac will power off and "restart" showing Apple Logo (also for a couple of minutes),

It will then show OS X Installer Window.

Follow Prompts to install your new OS X


I went through Apple's **** Hole and back to bring you this step-by-step guide. (LOL)

Hope it helps.


The great part is that you now have a backup USB restore drive...yippee! (for future mistakes or other Macbooks...)

Have fun,

Cali-Z



<Link Edited by Host>

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Apr 11, 2015 4:31 AM in response to andreas61 In response to andreas61

Same problem - after trying again 100 times, I started to go the route of taking the MBP into the "genius bar". Poor experience with Apple's "genius bar" the past several years motivated me to think harder, so I did.


Here is the answer that worked for me.


I used the original Apple ID that I registered the computer with.

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Dec 5, 2015 7:10 PM in response to isaaccast In response to isaaccast

So I just figured mine out. I wanted to erase my whole disk and start over when I came to this problem. When I did the erase, I picked the disk I knew which I named before. It was the one right under the first one. Well I figured out that if I erase the very first one that shows the size then shut down my computer, then hold command and r when I stated it back. Once I did this I went to reinstall the osx then I didn't even need the apple login. I ran across this one a page where someone swore that it did not require a login. Try it! It worked for me! It will erase all your stuff on the laptop and put it back to factory, but you can use it.

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Jan 13, 2015 6:47 PM in response to andreas61 In response to andreas61

I know the problem now, finally... App Store doesn't have "old" systems anymore, like Lion. You need to upgrade your hardware, to be able to have certain software. My MacPro 2007 started having this problem. Also have macbook air, macbook pro, airport express & extreme, an iPad mini and iPhone. I've been using mac since 2002. Gave my old iMac to my mum, and my Mac mini to a friend. Bought all their products, and trust me, I love them. But it is really childish of them that you cannot get old software anymore via the App Store... 😟

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Apr 20, 2015 1:23 PM in response to andreas61 In response to andreas61

You DON'T have to re-purchase Lion / Mountain Lion. Follow these steps - this was the only thing that worked for me.


1. Shut down your computer.

2. Hold down COMMAND - OPTION - R (keep holding!) and press the power button.

3. When an image of a spinning world displays on your screen, you can let go of COMMAND - OPTION - R.

4. Wait for the Utilities screen to reappear. When it does, click Reinstall Mac OS X.

5. From here, you will be able to reinstall Mountain Lion / Lion.

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Jul 18, 2014 3:51 PM in response to Kappy In response to Kappy

Thank you for your quick answer! Is there any way for me to install it directly through this computer, or do I have to install it through my external hard drive? Because when I try to get to the maverick's install page , I keep getting these error messages from safari, that I can't open pages starting with 'macappstore'.

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Aug 7, 2014 7:45 AM in response to dyerrhea54 In response to dyerrhea54

So basically what you're all saying is that if you don't have 2 mac's that this won't work? I did the same as everyone else (Hard drive wasn't booting correctly so I wiped the drive with an external boot of OS X Utilities). The problem I am having now is that I cannot download another OS X Mountain Lion through this utility (getting the "This item is temporarily unavailable. Try again later.") I can pull up the command line but have no intel on what the command would be in order to download/install the actual OS X. I also only have ONE macbook so download and installing it through an external drive is NOT an option and also do not have warranty on this machine (expired).

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Jul 24, 2014 11:55 AM in response to andreas61 In response to andreas61

Well - I got someone on the phone at Apple who knew what he was talking about - and it seems that some older MacBooks (the one I have is a late 2011 15" Pro) REQUIRE a certain firmware update in order to get OS X Lion back on a wiped drive using Internet Recovery. See Computers that can be upgraded to use OS X Internet Recovery and find your model.


The trick of course, is doing it without an OS on the MacBook, since we all wiped the HD before we knew we needed the upgraded firmware! You can do the download of Mavericks & boot from USB stick, etc. as suggested previously (and upgrade the firmware after) - OR you can take your MacBook to an Apple Store where the "geniuses" will reinstall your OS - according to this Apple support guy - NO charge (just make a Genius Bar appointment first).


That's my plan.

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Jul 18, 2014 4:13 PM in response to andreas61 In response to andreas61

I'm not sure I understand. You made no mention of an external drive. What do you mean when you say "install it directly through this computer, or do I have to install it through my external drive?"


If you want to re-download Mountain Lion or Mavericks you must do so through your App Store application, not through Safari.

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Jul 18, 2014 4:53 PM in response to andreas61 In response to andreas61

If you are using the Recovery HD then in the Main menu you will find four different options. See the following:


Install or Reinstall Mavericks or Mountain Lion from Scratch


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


OS X Mavericks- Erase and reinstall OS X

OS X Mountain Lion- Erase and reinstall OS X

OS X Lion- Erase and reinstall Mac OS X


Note: You will need an active Internet connection. I suggest using Ethernet if possible

because it is three times faster than wireless.

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Aug 29, 2015 4:46 PM in response to andreas61 In response to andreas61

This is what I did:

1. Backed up all my data with Time Machine (if your HDD has crashed you may not be able to do this or you may need to rely on previous time machine backups (if you have them).

2. Replaced the HDD in my 2011 Mac Book Pro with a new SSD - I used a new Samsung 850 EVO 500GB SSD HDD, cost AUD$259.

3. Used a friend's Mac to download Yosemite (the internet restore would not work with same "this item temporarily unavailable" problem persisting).

and made a bootable Yosemite thumb drive (http://osxdaily.com/2014/10/16/make-os-x-yosemite-boot-install-drive/),

4. Booted up my Mac Book Pro with new SSD on this bootable thumb drive and followed the instructions to reinstall the OSX

5. Reinstalled data I wanted from my time machine backup.


My Mac Book Pro now performs like a Mac Book Air, boots up from cold in 15-20 seconds and all apps open almost instantly.

Battery life also has improved and the internal heat is lower. The total weight of the Mac Book is now also 50 grams lighter (every bit helps!)

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Nov 14, 2015 10:05 PM in response to adamh1122 In response to adamh1122

If you try to Reinstall OS X and the version of OS X on your machine at purchase is different from the current version, the recovery likely will not wrk. Restart holding option-command-R to enter internet recovery. Apple servers will restore your device to the originally installed OS. In my case I was trying to reinstall El Capitan, but the computer was purchased with Mavericks. The internet recovery worked great.

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Dec 15, 2015 3:19 PM in response to mrrria In response to mrrria

Out of all of the other options this is the only one that worked for me, and the only one that said Option + Command + R + Power. It reset it back to Mac OS X Lion from Yosemite. I think if Apple had their way you'd give a DNA sample and have your Mac permanently tied to you forever. OS Wow, I suspect, with all due respect.

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Jul 18, 2014 3:26 PM in response to andreas61 In response to andreas61

You cannot reinstall Mountain Lion. You will have to download and install Mavericks (it's free.) You will need a proper Apple ID - the one that has been used with the computer this computer to install App Store software.

Jul 18, 2014 3:26 PM

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Jul 18, 2014 3:51 PM in response to Kappy In response to Kappy

Thank you for your quick answer! Is there any way for me to install it directly through this computer, or do I have to install it through my external hard drive? Because when I try to get to the maverick's install page , I keep getting these error messages from safari, that I can't open pages starting with 'macappstore'.

Jul 18, 2014 3:51 PM

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Jul 18, 2014 4:13 PM in response to andreas61 In response to andreas61

I'm not sure I understand. You made no mention of an external drive. What do you mean when you say "install it directly through this computer, or do I have to install it through my external drive?"


If you want to re-download Mountain Lion or Mavericks you must do so through your App Store application, not through Safari.

Jul 18, 2014 4:13 PM

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Jul 18, 2014 4:35 PM in response to Kappy In response to Kappy

Well, the problem is that I'm running on a recovery version on my mac, which I think means that I don't have mac app store installed on the computer. My only way to connect to internet is through an option in the starting menu, "Get help online" (or something like that), which lets me use safari. Since I don't have mac app store, I can't download the OS the regular way. Because of this, I need an alternative way to download Maverick's, but I don't know how I would do that.

Jul 18, 2014 4:35 PM

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Jul 18, 2014 4:53 PM in response to andreas61 In response to andreas61

If you are using the Recovery HD then in the Main menu you will find four different options. See the following:


Install or Reinstall Mavericks or Mountain Lion from Scratch


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


OS X Mavericks- Erase and reinstall OS X

OS X Mountain Lion- Erase and reinstall OS X

OS X Lion- Erase and reinstall Mac OS X


Note: You will need an active Internet connection. I suggest using Ethernet if possible

because it is three times faster than wireless.

Jul 18, 2014 4:53 PM

Reply Helpful (10)

Jul 19, 2014 2:36 AM in response to Kappy In response to Kappy

Yeah, it is exactly as you say - there are four different options in the main menu. My big problem is that when I tried to reinstall the OS X, I get the error "This item is temporarily unavailable. Please try again", instead of an ongoing process. You previously said that I should install the OS X Maverick's, but I only have the option to install Mountain Lion, which has made me try looking for a way to install Maverick's through an external hard drive.


To sum up, my problem is that I only have the option to install Mountain Lion, but can't do that, because I get an error message every time I try.

Jul 19, 2014 2:36 AM

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Jul 19, 2014 12:35 PM in response to andreas61 In response to andreas61

If you have another Mac that does not have Mavericks installed, then you could download it on that computer, then make a bootable USB flash drive installer to use.


Unfortunately, I can't do a thing to help you with Apple's servers.

Jul 19, 2014 12:35 PM

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Jul 21, 2014 4:18 PM in response to techyguy717 In response to techyguy717

Sadly enough, I just ended up downloading Mavericks on another computer and using this page to create a bootable USB and went from there. Couldn't figure out a way to reinstall just from System Recovery. Hope you figure things out!

Jul 21, 2014 4:18 PM

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Jul 24, 2014 11:55 AM in response to andreas61 In response to andreas61

Well - I got someone on the phone at Apple who knew what he was talking about - and it seems that some older MacBooks (the one I have is a late 2011 15" Pro) REQUIRE a certain firmware update in order to get OS X Lion back on a wiped drive using Internet Recovery. See Computers that can be upgraded to use OS X Internet Recovery and find your model.


The trick of course, is doing it without an OS on the MacBook, since we all wiped the HD before we knew we needed the upgraded firmware! You can do the download of Mavericks & boot from USB stick, etc. as suggested previously (and upgrade the firmware after) - OR you can take your MacBook to an Apple Store where the "geniuses" will reinstall your OS - according to this Apple support guy - NO charge (just make a Genius Bar appointment first).


That's my plan.

Jul 24, 2014 11:55 AM

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Aug 5, 2014 2:48 PM in response to bikerpesa In response to bikerpesa

Uh, save up for a vacation where there IS a Genius Bar? 😕 I will say at the Apple Store they plugged it into a boot server, did a quick scan for problems, loaded the OS, and I was in & out in less than 30 minutes. Apple Support (on the phone) did suggest I could download Mavericks on another Mac (a friend's?) put it on a USB drive (you need 8 GB) and boot & install from there. But it would somehow carry over the Apple ID of the other Mac. Worth a try I'd think.

Aug 5, 2014 2:48 PM

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Question: This item is temporarily unavailable Mac error