You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

This item is temporarily unavailable Mac error

After my macbook pro had become really slow the past days, I decided to reset the system, following the usual steps:

1. Press alt+power button

2. Choose Utilities --> erase Macintosh HD (or in my case, it was called macbook pro)

3. Reinstall the Mountain Lion OS X through internet.


However, after trying to install the OS X, and entering an apple id (my brother's, since his id worked - probably because he used his id when installing the OS X on this computer the first time), an error message pops up, saying:


"This item is temporarily unavailable. Please try again later"


I don't know what to do, since I have tried redoing these steps on multiple occasions this day, and with two different networks. Unfortunately, I don't have the original installation dvd:s, so I have to install the OS through internet (or if it is possible, by downloading the OS to an external hard drive, and then installing through that).


Anyways, my macbook pro is bought in the mid 2010's, maybe that information can help? I don't know what the last OS X update I used was...

[Re-Titled by Host]

MacBook Pro

Posted on Jul 18, 2014 3:20 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2016 9:59 PM

This same thing happened to me, "This item is temporarily unavailable. Try again later."

I must have tried 20 times, before I figured out that it was not the Apple servers. (had to google it)


However here are the differences:

1. I bought the MacBook Pro from a pawn shop, so I have NO clue as to the original owner or their Apple ID/password.

Image my surprise when I found this little tidbit of Apple ID horror!

2. I ONLY have ONE MacBook, not two, which is what EVERY response expects/assumes you to have.


A little explanation, I purchased this MacBook Pro and wanted to update to the new El Capitain OS 10.11 version,

but I did not have enough room on my HD for it, because the previous owner had a lot of trash, junk files, downloads, pictures, email, etc cluttering up space, which of course I didn't want, nor did I ever need. Likewise, I certainly didn't want his name referencing MY new laptop or pathways, directories, and so on etc, etc, etc.

SO I'm like, wipe that sucker clean.

WRONG MOVE... big mistake!!!

Which I'm sure most of you are well aware by now ...of that swift jump into Apple's h e l l h o l e!

After hours, days of research, trying this, trying that, figuring out dead-ends, frustrated, crying, yelling...like it really did any good! hmmmm


I came up with a way to re-install my previous OS without, let me say that again WITHOUT using an Apple login credentials,

so here it goes, are you ready?


This happens to be my FIRST Apple product ever, which I've never experienced their OS layout, so the learning curve was aggressive.

I've been a dedicated Windows user since 3.1, so IF I type (explain) something (terminology) "incorrectly" be understanding, ok?


So for those of you which like myself, have ONLY one Mac product and NO friends to help OR want to share my burden.


Firstly, Write this address down: http://getintopc.com/softwares/operating-systems/mac-os-x-mavericks-free-downloa d/

And NO you cannot download from your Windows computer onto a USB drive and then transfer it to your Mac.

WHY, because Windows uses FAT formatting while Mac uses Mac OS, they don't understand each other,

designed that way on purpose dont'cha know?


That is the web-address you will use to download the "Mavericks Installer.dmg", You will need this later for downloading.


You need TWO USB DRIVES, at least 8GB each (this is the secret) shhhh, don't tell...haha

Hopefully, you have two working USB ports.

IF not, just stop now, the rest is assumed and expected that you have two working USB ports on your Mac.

It was bad enough reading through all the previous posts, just to find out that I didn't have the correct Apple ID/password,

nor did I have an extra MacBook just conveniently laying around!


ON your Mac, you need to get into "Mac OS X Utilities", here's how:

HOLD down Command + Option + R while you push POWER (you can release Power only)

Keep holding others, until rotating EARTH shows up. (now you can release those other 3), This starts Internet Recovery.

This is when your Mac will attempt to connect to the internet, make sure you have either Wi-Fi or Ethernet connected,

Ethernet (hard-wired) is much faster than Wi-Fi for downloading needed files.


When "Mac OS X Utilities" finally shows up: (takes it's sweet time about it)

1. SELECT "Disk Utility"

2. Plug in one USB drive at a time, let Disk Utility recognize it, then plug in second USB drive, wait for recognition.

3.When BOTH are recognized by Disk Utility, (you'll see them appear in left-side pane)

SELECT 1st USB Drive (left-side pane), click on (will be highlighted):

SELECT "Partition" (within right-side pane)

SELECT "Partition Layout", then SELECT "1 Partition"

SELECT "Options", then SELECT "GUID Partition Table" (a must for USB drive to act as startup disk)

UNDER "Partition Information"

NAME: (I used MAC DMG, so I wouldn't get it confused with other USB drive)

FORMAT: Use "Mac OS Extended (Journaled)

SELECT "Apply", then SELECT "Partition" (this WILL format or wipe out all data on this USB drive)


***DO this same above procedures for Second USB, but name it MAC OS X ***


DO NOT REMOVE EITHER USB DRIVE


Got that so far, next:

CLOSE out (X) Disk Utility


Now, Select "Get Help Online" from "Mac OS X Utilities" menu (should be 3rd from top)

It will open up Safari browser, follow along this is very important.

On top Menu, Click on "Safari", then SELECT "Preferences"

Under "General" tab, scroll down to "Save downloaded files to:"

Click "Other", then SELECT "MAC DMG" under devices menu. Close that window.

You should have an open Safari window about "Recovery Information"

Within "Address Bar" type in web address: (same one you were suppose to write down above)

****************************

Type in and press enter.

SCROLL down to the "DOWNLOAD" button and click it.

It will open up a new browser window and then start downloading the "Mavericks Installer.dmg" package.

It is 5.95GB, so it will take some time to download. (Go goof around while it's downloading.)


WHEN it is finished downloading, close out Safari. (Safari>Quit Safari)

You should be back to the "Mac OS X Utilities" menu.

SELECT "Disk Utilities" once again.

CLICK on "MAC DMG" dropdown under USB drive heading (it will be highlighted)

SELECT "Restore" in right-side pane

Under Source: MAC DWG is entered

SELECT "Image",

then SELECT MAC DMG in left-side pane, it should show -Getintopc.com-Mavericks Installer.dmg (in right-side pane)

* NOW your SOURCE should be: -Getintopc.com-Mavericks Installer.dmg

Next, CLICK & HOLD on 2nd USB drive drop-down MAC OS X, DRAG to "Destination" in right-side pane


RECAP: (right-side pane)

Source: -Getintopc.com-Mavericks Installer.dmg

Destination: MAC OS X


Now SELECT "Restore" (bottom right)

It will ask if you are sure you want to replace "MAC OS X" with "-Getintopc.com-Mavericks Installer.dmg?

SELECT "Erase"

It will verify and start copying the data over, takes about 35 minutes.

If all went well you should have 40,147 files @ 6.01GB

When it is finished, the 2nd USB drive will now be called: "OS X Base System"


Now, REMOVE (ONLY) the USB labeled MAC DWG

Close out (X) of "Disk Utility" (Command + Q)

Close out (X) of "Mac OS X Utilities" (Command + Q)

SELECT "Choose Startup Disk"

SELECT "OS X Base System Mac OS X,10.9)

CLICK on "Restart"

It will ASK again, CLICK on "Restart"


Spinning wheel will activate and "turn for a couple of minutes",

then your Mac will power off and "restart" showing Apple Logo (also for a couple of minutes),

It will then show OS X Installer Window.

Follow Prompts to install your new OS X


I went through Apple's **** Hole and back to bring you this step-by-step guide. (LOL)

Hope it helps.


The great part is that you now have a backup USB restore drive...yippee! (for future mistakes or other Macbooks...)

Have fun,

Cali-Z



<Link Edited by Host>

207 replies

Jul 18, 2014 3:51 PM in response to Kappy

Thank you for your quick answer! Is there any way for me to install it directly through this computer, or do I have to install it through my external hard drive? Because when I try to get to the maverick's install page , I keep getting these error messages from safari, that I can't open pages starting with 'macappstore'.

Jul 18, 2014 4:13 PM in response to andreas61

I'm not sure I understand. You made no mention of an external drive. What do you mean when you say "install it directly through this computer, or do I have to install it through my external drive?"


If you want to re-download Mountain Lion or Mavericks you must do so through your App Store application, not through Safari.

Jul 18, 2014 4:35 PM in response to Kappy

Well, the problem is that I'm running on a recovery version on my mac, which I think means that I don't have mac app store installed on the computer. My only way to connect to internet is through an option in the starting menu, "Get help online" (or something like that), which lets me use safari. Since I don't have mac app store, I can't download the OS the regular way. Because of this, I need an alternative way to download Maverick's, but I don't know how I would do that.

Jul 18, 2014 4:53 PM in response to andreas61

If you are using the Recovery HD then in the Main menu you will find four different options. See the following:


Install or Reinstall Mavericks or Mountain Lion from Scratch


Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.


OS X Mavericks- Erase and reinstall OS X

OS X Mountain Lion- Erase and reinstall OS X

OS X Lion- Erase and reinstall Mac OS X


Note: You will need an active Internet connection. I suggest using Ethernet if possible

because it is three times faster than wireless.

Jul 19, 2014 2:36 AM in response to Kappy

Yeah, it is exactly as you say - there are four different options in the main menu. My big problem is that when I tried to reinstall the OS X, I get the error "This item is temporarily unavailable. Please try again", instead of an ongoing process. You previously said that I should install the OS X Maverick's, but I only have the option to install Mountain Lion, which has made me try looking for a way to install Maverick's through an external hard drive.


To sum up, my problem is that I only have the option to install Mountain Lion, but can't do that, because I get an error message every time I try.

Jul 24, 2014 11:55 AM in response to andreas61

Well - I got someone on the phone at Apple who knew what he was talking about - and it seems that some older MacBooks (the one I have is a late 2011 15" Pro) REQUIRE a certain firmware update in order to get OS X Lion back on a wiped drive using Internet Recovery. See Computers that can be upgraded to use OS X Internet Recovery and find your model.


The trick of course, is doing it without an OS on the MacBook, since we all wiped the HD before we knew we needed the upgraded firmware! You can do the download of Mavericks & boot from USB stick, etc. as suggested previously (and upgrade the firmware after) - OR you can take your MacBook to an Apple Store where the "geniuses" will reinstall your OS - according to this Apple support guy - NO charge (just make a Genius Bar appointment first).


That's my plan.

Aug 5, 2014 2:48 PM in response to bikerpesa

Uh, save up for a vacation where there IS a Genius Bar? 😕 I will say at the Apple Store they plugged it into a boot server, did a quick scan for problems, loaded the OS, and I was in & out in less than 30 minutes. Apple Support (on the phone) did suggest I could download Mavericks on another Mac (a friend's?) put it on a USB drive (you need 8 GB) and boot & install from there. But it would somehow carry over the Apple ID of the other Mac. Worth a try I'd think.

This item is temporarily unavailable Mac error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.