Dymo printer not working correctly under Mavericks

As we (the social media team) are based in Europe, we trust our U.S. help desk to reply to enquiries from both Americas (they are aware of this thread and the refund offer made).

To speed things up, we invite everyone who would like to receive a refund to tweet @DYMOsupport and DM their name, telephone number and e-mail address so we can expedite such requests.

^CM

DYMOsupport

i purchased mine from Dymo via Amazon, its unopened. I guess I am just send it back for a refund? I purchased it this month.

DYMO_support wrote:

We do offer the option to receive a refund to everyone who has been advised to buy a new device because of their upgrade to Mavericks or Yosemite. This is a public forum and since we post here, the offer applies to everyone.

^CM

DYMOsupport

We seem to be having a problem finding someone who actually received one though.

Please send your contacts (name and telephone number) and a short message (what happened, what this thread is about) to our help desk so we can arrange it for you.

^CM

DYMOsupport

Okay, Amazon will not accept an unopened return because I purchased the printer on Sept. 23 and more than 30 days has passed. I will contact Customer Service to arrange return.

I sent Dymo US the requested information over a week ago. I haven't received any acknowledgement. I certainly haven't received any check!

Can we get an updated link to the patch, it appears the link is no longer active.

Thank you.

Dymo Support (via phone) was very helpful.

http://download.dymo.com/dymo/Software/Mac/TwinTurboUpdater.zip

Ran the “updater” - not needed. No printing under Yosemite.

Ron, as mentioned by DYMO earlier in the thread, the "updater" is for the LabelWriter Twin Turbo printers (made in 2006-2007).

Joe,

My printer’s S/N is 93085-2045594 and the date I purchased it from Office Depot was 02/09/07.

Ron, not sure what's going on then, I updated my LabelWriter Twin Turbo under Mavericks and it fixed my printing problem.

I believe that DYMO Label Software v8.5.2, Mac® is required for Yosemite.

Hey, guess what...Joe Husk's link to Dymo's latest Updater file finally did the trick (under Mavericks 10.9.5) for my vintage LabelWriter Twin Turbo...

http://download.dymo.com/dymo/Software/Mac/TwinTurboUpdater.zip

Thanks, Joe! The LabelWriter is happy once again and no longer generates those frustrating "printer offline" error messages. And thanks to Dymo for engineering this fix...definitely wasn't wanting to spend $200 for a new LabelWriter.

Wow, am I glad I found this thread. I thought my Dymo Twin Turbo had broken so I bought *another one* -- but on eBay (so it was older too) and was stumped that that one was not working either.

This worked for me: http://download.dymo.com/dymo/Software/Mac/TwinTurboUpdater.zip

Weirdly I could not find that when I visited the DYMO site! So glad I found it here. Now I have two working printers.

Has ANYONE received a refund from Dymo?

I sent them all the requested information and receipts over a month ago; over two weeks ago "Support" wrote that 'a check has been issued'.

BUT I STILL HAVE NOT RECEIVED THE REFUND DYMO PROMISED REPEATEDLY, BOTH IN THIS FORUM AND IN EMAILS TO ME, PERSONALLY.