Dymo printer not working correctly under Mavericks

I've had a Dymo Twin Turbo label printer for a number of years, and it worked flawlessly until I installed Mavericks. Since then it frequently shows up as disconnected, and the only way to reconnect has been to remove the printer from the printer list in System Prefs, then re-add it. After this it would print fine for a day or so.

Since upgrading to 10.9.4 I can't get anything to print from the Dymo at all. It still frequently disconnects, but once it is connected jobs just hang in the printer queue, and I get the message 'unable to get InputSlot choice'. I've tried pausing/resuming, tried the usual re-adding of the printer, even removed all Dymo software and reinstalled as a completely new printer. Nothing going.

I installed the latest Dymo software (8.5.1) a few months back when it was released, and the printer is connected directly to the Mac as it always has been.

Any ideas?

Mac Pro, OS X Mavericks (10.9.4)

Posted on Jul 22, 2014 10:50 AM

67 replies

Dec 11, 2014 7:38 AM in response to DYMO_support

Tried the above instructions. Printer appears to be updated. Deleted old Print Center listing and added new one with USB-connected printer. Tried to print. Crash: "raster2dymolw quit unexpectedly." Rebooted. Tried again. Same message.

Joe Husk

Level 1

45 points

Dec 11, 2014 8:38 AM in response to Robb Allan

Dymo Printer Error raster2dymlolw

Dec 18, 2014 9:06 AM in response to Mark Wallis

I had this exact same set of problems with my Dymo Twin Turbo, 5 years old. It was solved when I plugged it into USB2 on my apple Airport Extreme. I was able to instantly connect to it from my macbooks around the house (which previosly could not), and print everything needed.

Dec 19, 2014 5:34 AM in response to Robb Allan

Update: installing 8.5.2 fixed the "raster2dymolw quit unexpectedly" problem.

utopiact

Level 1

0 points

Jul 25, 2015 9:46 AM in response to DYMO_support

Applied the patch... Works great!!

Dymo Twin Turbo

OS X 10.10.4

Jul 25, 2015 1:18 PM in response to Mark Wallis

Guys,

I hate to even suggest this as a work-around BUT IT WORKS:

I have a MacBook Pro that was replaced with a new MacBook Air. All the Mac computers in my household have been kept updated to the latest OS version from Apple. As I write this it is OS 10.9.5. The old MacBook Pro which wasn't being used since the Air replaced it has OS 10.9.2 installed on it. I updated the Dymo software to version 8.5.1 and SHARED that Printer with other Macs on my Wi-Fi network. All my computers can once again print Labels and Stamps on my LabelWriter Twin Turbo (400).

What a pain in the A%% this has been!!!

Jul 25, 2015 1:45 PM in response to Ron Sinclair

UPDATE:

Now using )S 10.10.4 (Yosemite) and my Dymo LabelWriter Twin Turbo is working again - stamps and mailing labels.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Dymo printer not working correctly under Mavericks