Ipad Dropbox app cannot open some pdf files

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Level 1

10 points

Ipad Dropbox app cannot open some pdf files

my Ipad Dropbox app cannot open some pdf files. The blue download bar appears and when download is complete, the wheel spins and spins and nothing happens.

Some files are password protected. until recently, the password window would open. Now it does not. The wheel just spins and spins and the file does not open.

AN email attachment (pdf) which I opened in Dropbox on my iPhone opens fine. Files saved in Dropbox from my desktop won't open. This is true for pdf and MSWord files.

I'm running iOS 7.1.2 (11D257)

iPad 2 Wi-Fi, iOS 7.1.2

Posted on Jul 27, 2014 5:40 PM

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Answer 1

Jul 28, 2014 5:35 AM in response to マーク

Having the same issue. Files open when using desktop, but not on iPad and iPhone. Just getting the spinning wheel. Having the issue with pdf and doc files. Using iPhone 5s and iPad Air, both on IOS 7.1.2.

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Answer 2

Jul 28, 2014 6:06 AM in response to マーク

Try a reset: Simultaneously hold down the Home and On buttons until the device shuts down. Ignore the off slider if it appears. Once shut down is complete, if it doesn't restart on it own, turn the device back on using the On button. In some cases it also helps to double click the Home button and close all apps BEFORE doing the reset.

Should that fail, you might delete and reinstall the app.

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Answer 3

マーク Author

Level 1

10 points

Jul 29, 2014 5:46 AM in response to Kilgore-Trout

Hi, James.

Did both your suggestions. Problem persists. Have posted a help request on the Dropbox forums.

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