ipod touch disabled due to too many incorrect password attempts - problem is I know the password

My daughter's ipod touch is locked due to too many incorrect password attempts (thanks to her little brother). It is displaying the red bar that states ipod is disabled connect to itunes. Problem is we don't have the computer that the ipod was originally synced with and she doesn't want to reset the ipod. In this instance we know the password.. so is there anyway to get the ipod to ask us one more time to enter the password? I'm not sure how many incorrect attempts were made, but it doesn't state anything about try again in so many minutes.. help, please!

Posted on Aug 1, 2014 7:37 AM

Reply
2 replies

Aug 1, 2014 7:43 AM in response to thordreams

No. Start with the last paragraph of:

Disabled

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.

iOS: Forgot passcode or device disabled

If recovery mode does not work try DFU mode.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

For how to restore:

iTunes: Restoring iOS software

To restore from backup see:

iOS: Back up and restore your iOS device with iCloud or iTunes

If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.

You can redownload most iTunes purchases by:

Downloading past purchases from the App Store, iBookstore, and iTunes Store


If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode.

If you previously synced to the computer then you may be able to recover use of the iPod without erasing the iPod by following the instructions here:

Disabled Recovery-must use syncing computer.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ipod touch disabled due to too many incorrect password attempts - problem is I know the password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.