Xerox 7120 accounting IDs are not saved?
The Mac users are able to use the printer, but everytime they go to print they must go through the preferences and enter their ID. Once they close the application it forgets the settings and they have to go back in or they get an error. It doesn't matter if you click the boxes to remember or do not prompt. It just wipes it out. We tired creating a preset and saving all the settings, but it still does not remember their ID. Mac users that were setup before I started here have this setup and are able to just click the print icon without going in and setting up the ID in the advanced print settings every time. Xerox is out of ideas and we've tried reinstalling the drivers and all that. I am having this same problem on both a MacBook Air and an iMac.
It seems some small thing is not set right to keep their ID stored int he computer for all future printing. I am not a Mac user so I am really out of ideas and the computer owners do not know anything either.
MacBook Air, Mac OS X (10.7.5)