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I cannot get a song to sync or download on to my iphone5s

Hi

I purchased 10 songs at once and I cannot get one of them to download to my iphone5s. I have tried syncing my phone to the computer. I have tried to use the cloud icon on my phone to download on to my phone. I cannot figure out why this one song will not download. It is checked on my computer to sync. I have gone on to the itunes site to see if re-downloading it however it just says purchased. Any suggestions?

iPhone 5s, iOS 7.1.2

Posted on Aug 5, 2014 1:13 AM

Reply
1 reply

Aug 7, 2014 10:35 AM in response to beck6453

Hello beck6453


If the songs are not downloading properly to your iPhone, then check to make sure that the settings are correct, like Date & Time set to Automatic. If all else fails then report the issue to the iTunes Store


Can't connect to the iTunes Store

http://support.apple.com/kb/TS1368


Report an Problem

http://reportaproblem.apple.com


Regards,

-Norm G.

I cannot get a song to sync or download on to my iphone5s

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