Logic Pro X Hanging Notes with Motu Express 128

They should precise that compatibility problem with newer macs on their website...I bought a second Motu midi interface thinking that mine was dead, but the problem was compatibility.

That's really not good from MOTU!

When you try to get infos on their Facebook page about new software release, they simply delete your post...

milouzzzz wrote:

They should precise that compatibility problem with newer macs on their website...I bought a second Motu midi interface thinking that mine was dead, but the problem was compatibility.

That's really not good from MOTU!

When you try to get infos on their Facebook page about new software release, they simply delete your post...

Looking at the post that precedes yours it's obvious MOTU doesn't think the compatibility problem is theirs and the responsibility to fix the problem belongs to Apple. MOTU has always been tops with drivers and Apple compatibility. Apparently this is a problem with certain Apple computers, why hasn't Apple put out a compatibility notice?

Clancy,

Reminds me of the same way Apple handled (or rather didn't handle) the Fusion Drive fiasco......

No info or support notice posted at the time.. and I believe they never have done so....

Anyhow...

I know the Express works fine with my various Macs so what Motu is claiming, seems to make sense to me...

So..... could this also be another example of the same problem we saw with a while back... regarding USB2/3 ports and power usage problems by certain devices?

I'm guessing we will see either a software or firmware update to fix it, coming from Apple this time...

Pancenter wrote:

milouzzzz wrote:

They should precise that compatibility problem with newer macs on their website...I bought a second Motu midi interface thinking that mine was dead, but the problem was compatibility.

That's really not good from MOTU!

When you try to get infos on their Facebook page about new software release, they simply delete your post...

Looking at the post that precedes yours it's obvious MOTU doesn't think the compatibility problem is theirs and the responsibility to fix the problem belongs to Apple. MOTU has always been tops with drivers and Apple compatibility. Apparently this is a problem with certain Apple computers, why hasn't Apple put out a compatibility notice?

Yeah you're right but they should point out on their website that there might be some bugs with newer macs, because they know that.

For me they lie to the customer when they write that their products are osx compatible.

I bought a brand new micro express in addition to my old express 128 and they both not working properly.

I understand your point... but they would have to lay the blame at Apple's feet (not good to do with Apple) and maybe they're not sure of all the computers affected... plus it might affect sales for computers that do not have the problem. Apple could easily send out a notice of incompatibility.

Ok, i have some news!

I've been writing on MOTU Facebook page a couple of times with no answer but it finally came today!

Here is what they say :

Thanks for writing.

I wanted to let you know we are actively working with Apple to further investigate this issue. From our testing, problematic MIDI devices connected to Mac OS X via USB 3.0, often find better success when connecting to the computer through a powered-USB hub.

Please stay tuned to our website, and we will make an announcement when a new driver version is available.

Let us know if you have any other questions.

Thanks, Ben from MOTU.

I've tried some powered USB hubs as well but still hanging notes too...reported it 6 months ago.

Hope they'll find the solution soon.

Don't be surprised if the fix is included in an Apple OS update, or a combination of MOTU and Apple updates.

The Art Of Sound wrote:

Clancy,

Reminds me of the same way Apple handled (or rather didn't handle) the Fusion Drive fiasco......

No info or support notice posted at the time.. and I believe they never have done so....

Nigel.

There was also the missing USB Audio interface -output- in 10.0.6, or was it 10.0.5? These were all less expensive devices that use Apple's USB protocols. Devices like MOTU and RME that write in-house drivers did not have the problem. The fix came in OS 10.0.7. That why I think this will probably fall back on Apple.

Clancy,

After a brief discussion this afternoon with Motu about another semi-related subject.....

it seems, as Motu have now confirmed..

Please stay tuned to our website, and we will make an announcement when a new driver version is available.

The problem is to be fixed by updated drivers coming from Motu....(and apparently along with some tweaks in Yosemite) that will resolve the issue. (Hopefully)

Time will tell..... but knowing Motu, I expect the update to arrive pretty quickly now the proper cause and therefore method of fix have been identified...

You might also find this update on Motu's website, interesting.... as it also details similar issues with Windows and PC USB3 chipsets.... as well as the specific issue with Motu Midi devices and USB3...

If you are experiencing issues with Windows 7, there may be an issue with your USB chipset. Windows 7, (and previous versions of Windows) is not inherently compatible with USB 3.0. For USB 3.0 connectivity, check with the manufacturer of your USB controller and update the USB chipset drivers for USB 3.0 operation.

To determine which USB ports are USB 3.0, open the Device Manager and look for the "Universal Serial Bus Controllers" category. USB 3.0 devices are commonly (but not always) identified by "USB 3.0", "XHCI", or "SuperSpeed". Check with the manufacturer of your USB 3.0 controller to confirm how their device is labeled in the Device Manager.

Note: Identification can be done by looking at the physical USB port itself; USB 3.0 ports generally have Blue connectors, or are labeled "SS" for SuperSpeed on its exterior.

If you still have issues, consider entering your system's BIOS and disabling USB 3.0 operation to avoid USB 3 compatibility issues with Windows 7. In doing so, your USB 3.0 ports will operate at a USB 2.0 speed, as all versions of USB are backwards compatible. Consult your motherboard or system's manufacturer for instructions on BIOS updates.

Windows 8 natively supports USB 3.0 operation. If you have issues running a MOTU device via USB 3.0 on Windows 8, confirm your USB 3.0 drivers are updated from the manufacturer's Web site. Updating to Windows 8 will alleviate any unresolved Windows 7/USB 3.0 issues.

On Mac OS X, USB 3.0 is supported on Macs running OS X 10.7.5 or later. Be sure you are running OS X 10.7.5, or the latest version of Mountain Lion (OS X 10.8.5) or Mavericks (OS X 10.9.x). If you are experiencing issues with a MOTU MIDI interface connected to Mac OS X via a USB 3.0 connection, test the problematic interface with a powered USB 2.0 hub connected to your computer's on board USB 3.0 port.

Hey Nigel,

Thanks for that. Quite a few here don't see any improvement with a powered USB 2.0 hub, I'm guessing the driver update will help there.

Yes.. Hopefully that will be the case..

I gather that the update will also remove the need for the powered hub..... which is good news too.

Cheers..

Nigel

i have exact same problem Logic Pro X with Motu Midi Express 128,

but i am running a 2009 mac,

hopefully there will be an update that fixes this

jakob32 wrote:

i have exact same problem Logic Pro X with Motu Midi Express 128,

but i am running a 2009 mac,

hopefully there will be an update that fixes this

But what operating system are you running?