Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Itunes 11.3.1.2 Crash

ITunes has always been shocking with its handling of podcasts.. I have setting to say keep 5.. but ITunes seems incapable of doing that.

So I saw this update.. with improves to Podcast handling so was VERY happy..

I updated ITunes.. went to Podcast section and it immediately crashed..

and of course.. as soon as I relaunch ITunes.. it opens on podcast section .. and crashes...GGrrrrrrr

I restart and quickly manage to switch sections before it crashes.. and when I go back to podcast.. it does not crash..

May be I generous and think " may be it got confused as it supposed to have only 5 versions.. but there more" (because it was crap at managing it before)...

So I unsubscribe from all podcasts.. sync.. go to iPhone and make sure that's completely clean as well..

So I got a nice clean Podcast section.. no crash..

I close ITunes.. and restart.. just to make sure..

I then subscribe to my podcast again..

It stars to download first podcast.. and then iTunes crashes again.

Seriously? Life is to short for this kind of grief 😟


Anyone else? or just me? (Please don't let it be "just me"!!)

Please help.. (or share your pain.. so Apple get it fixed ASAFP)



<Edited by Host>

iPhone 4S, iOS 7.1.2, Win 7 ultimate 64 bit..

Posted on Aug 8, 2014 7:03 PM

Reply
47 replies

Aug 25, 2014 12:07 PM in response to YojiOne

Also having problems with podcasts with the new version of iTunes on 64 bit windows 7 system. It screwed up my podcast settings on update, downloaded a ton of old podcasts that I had already listened to. Then after I sorted that out it frequently crashes when I try to listen to podcasts (not so much music). Last time I accept an iTunes update without letting others thoroughly test it first.

Aug 26, 2014 9:23 PM in response to dtae

Ugh, 64-bit Windows 8.1 here and same deal.


I'm SOOOOO freaking sick of them wrecking iTunes! They've completely butchered podcast support in both iTunes and iOS, which are *THE* reasons I use iTunes and iOS. Last year they just trashed podcast support in iTunes, and forced you to use that horrible "podcasts" app instead of the excellent "music" app in iOS.


Anyway I tried that "control + ****" then clicked to launch iTunes...Windows prompted me for admin permissions (why?) but immediately after that it actually let me download podcasts...but I don't know if that's a fluke or it's actually fixed.


I'm going to switch to doing podcasts the hard way as RSS feeds in Thunderbird if Apple makes this any worse. I've already switched from an iPhone to an iPod classic + Nokia... Seriously, their podcast support since 2005 has been PERFECT, then someone decides to "improve it"...ugh.

Sep 3, 2014 7:08 PM in response to rvmcfall

Well said. I am having the same crash problems with this update, no matter what I do to try and correct it. Interesting to me that Apple has developers these days who cannot manage iTunes or iTunes Match, the latter of which I finally dropped because it was apparently being ignored by Apple and was messed up beyond belief. Now iTunes is following in the same pattern. You are right that Apple support is non-existent, even though I read about some people who have had luck. I don't want to have to call with every glitch. Would be nice to have actual answers in Apple's support pages, but those pages are so generic, they rarely help. I don't know about their operating systems, but they ought to just stop producing these other software programs if they aren't serious about them and just get on with producing hardware.

Sep 4, 2014 3:32 AM in response to caymanbumster

This is very interesting. I have the same problem, but running Windows XP. iTunes is coming up with Podcasts section active, and it crashes just after pulsing the iTunes store. It's not supposed to be logging in, since I haven't stored my password within the program, but it's faking my credentials anyway. These errors are showing up in the Windows event log:


Faulting application itunes.exe, version 11.3.1.2, faulting module itunes.dll, version 11.3.1.2, fault address 0x00e0d157.

Fault bucket 424383334.


Faulting application itunes.exe, version 11.3.1.2, faulting module itunes.dll, version 11.3.1.2, fault address 0x00e0d157.

Fault bucket 424383334.


And it continues. These two errors appear in pairs each time I start iTunes and it crashes each time.


The iTunes Podcast section and the iPhone Podcasts app have been badly broken since the last two "updates." See my separate post about that mess.

Sep 4, 2014 8:36 AM in response to Traveler22

I've ended up relaunching it again and again and again, and trying something different each time, until it finally doesn't crash. At that point usually I can do anything and it won't crash.


I already like Windows better as a desktop OS, but Apple seems intent on completely kicking me out of the iOS and maybe even iPod ecosystem too... (Lightning connector just doesn't work...I know that plenty of people have probably been fine with it, but I've never had issues with USB, and have had 4 lightning connectors fail on me, and more than that with cables...)

Sep 4, 2014 8:36 AM in response to rvmcfall

CharleneC and rmvcfall both mention MediaMonkey. Checked it out today and that is where I am headed. It supports AAC, which is great because I have so many AAC lossless files in iTunes. Let's see: Apple screws up iTunes Match and I drop the subscription. Apple screws up iTunes and podcast management and I go to MediaMonkey. iTunes doesn't handle a comprehensive group of video formats and I go to VLC Player. iTunes does a lousy job of video conversion so I go to Handbrake. Apple screws up iCloud and I drop that and go to my own personal cloud via WD. Apple support is virtually non-existent and is a joke among most people. There seems to be a theme here, no? Love the free/open source programs produced by dedicated folks. As rvmcfall said, "not looking back." I was thinking of upgrading my iPhone from the 4s to the 6 in another week. Re-thinking that now too. I've lost the tremendous respect I had for Apple. Time to move on to software programs and devices produced by competent people ... who care about their products.

Sep 4, 2014 8:44 AM in response to rkeesecker

Personally I'd hold on to that 4s, as it's the newest you can get that uses the old connector. I realize not everyone has had the lightning connector/port fail on them, but I have up after my 5s (the fourth device I had fail) went after 10 months. That was 10 months of babying it, doing almost nothing with my iPhone but carefully putting it in my bag, taking it out at work and plugging it in to a dock, then putting it in my bag and carefully plugging it in at home.


I like many things about iOS (love the way you can disable access to specific features on a program by program basis), and before Apple ruined it a year ago I loved its podcast support, but at this point a Windows Phone or Android device at least works...

Itunes 11.3.1.2 Crash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.