Whatsapp notifications doesn't work anymore, help please

Question

Whatsapp notifications doesn't work anymore, help please

Hello everyone,

I have a problem with my Whatsapp application on my Iphone 4. Since 1 week now I do not receive any push notification for new messages and I have to open the app to receive them. Moreover, all my notifications settings are "on" to accept Whatsapp notifications (on whatsapp and on the phone settings).

I tried to reinstalled Whatsapp, delete everything from my iPhone and then restore my data with the backup on my computer but it did not change anything, I still can't receive any notification, unless I open the application. However, I noticed that I can receive notifications when I've just closed the app (within 2-3 minutes) but after that, nothing anymore... Very strange.

Does anyone have an idea why? And any suggestions to try fix this problem?

For info, I'm using an Iphone 4, iOS 7.1.2, Whatsapp 2.11.8

Thanks everyone,

Charlotte

iPhone 4, iOS 7.1.2

Posted on Aug 11, 2014 12:51 AM

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Answer 1

Sep 2, 2014 8:18 AM in response to charlotte_1989

I am having the same problem everything works fine except for whatsapp.

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Answer 2

MSBOB

Level 1

5 points

Sep 2, 2014 9:09 AM in response to charlotte_1989

Contact the creators of Whatsapp.

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Answer 3

Sep 3, 2014 4:37 AM in response to MyNameIsLoh

I actually have contacted the Whatsapp support and the person told me that any issues that I had before the restore will return if I restore my iPhone from a backup. So it is always more reliable to restore the phone without a backup.

However, I have to admit that I didn't try this solution (I only tried to restore my iPhone with my backup), cause it really annoys me to lose all my data.... So, maybe this solution would work.

I don't know if someone have tried this before or MyNameIsLoh, maybe you're interested by trying it?

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Answer 4

Oct 29, 2014 4:50 PM in response to charlotte_1989

HI,

FINALLY FOUND THE SOLUTION :

SAVE ALL YOUR PHOTOS ON YOUR PC WITH CAMERA SCANNER, SAVE ALL YOUR CONTACTS / NOTES / REMINDERS TO ICLOUD.

THEN DO "ERASE CONTENT FROM IPHONE" IN THE RESET OPTION.

WHEN THE IPHONE RESTARTS, SELECT "CONFIGURE AS NEW IPHONE", AND GO THROUGH THE PROCESS OF STARTING UP.

ONCE ON HOME SCREEN, INSTALL WHATSAPP AGAIN FROM APP STORE AND VOILA, IT WORKS FINE. NOTIFICATIONS AND ALL.

GET YOUR CONTACTS BACK FROM ICLOUD, GET YOUR MUSIC BACK FROM ITUNES.

INSTALL ALL YOUR APPS AGAIN FROM SCRATCH. ;(

THATS THE ONLY SOLUTION TILL NOW.

REGARDS,

DANI.

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Answer 5

etyl91

Level 1

0 points

May 9, 2015 9:46 PM in response to deepumirwani

Thanks it helped if I configure as new phone. However, once i backup the old apps, the same problem comes back again.

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