how to have mail not go to the junk mail folder

As straightforward as this approach (creating a 'whitelist' rule) sounds, I have not been able to make it work. Mail from a domain that I have entered in the From rule continues to get caught by the Junk Mail filter. In my case, I used the "ends with" condition. I could try variations like using the "contains" condition and adding the "@" in front of the domain name. There is no reason why those maneuvers should make any difference, but this filtering business is already not making much sense.

Under the Junk Mail preferences, I have 'Filter junk mail before applying my rules' turned on, because I figured that if my whitelist rule ran first, then the junk mail filter would still grab the email of interest from the Inbox and send it to Junk Mail. But I'll try unchecking it to see what happens.

Hi lagos1380,

Welcome to Apple Support Communities.

It sounds like some of your emails are accidentally being filtered into the Junk folder. The instructions below will walk you the process of getting those emails out of Junk and preventing it from happening again, just follow the first set of instructions if you're using the iCloud website to check email or the second set of instructions you're checking your email with Mail on your iMac.

If you're using the iCloud website, follow these steps to unmark the message as junk.

iCloud: Manage junk mail

http://support.apple.com/kb/PH2649

Indicate that an email message isn’t junk

1. Click the Junk folder in the sidebar.
2. Select a message, then click the Not Junk button in the top right of the message window.

The message is moved to your Inbox. Subsequent email messages from the same sender are no longer automatically marked as junk.

If you're using Mail on your Mac, use these steps to Indicate the messages aren't junk.

Mail (Mavericks): Mark messages

http://support.apple.com/kb/PH14858

Mark messages as junk or not junk

Mail analyzes incoming messages to identify junk mail. It highlights these messages in color (by default, in brown) and adds a banner across the top of the message.

• If Mail incorrectly marked a message as junk, click Not Junk in the banner. Or click the Not Junk icon (looks like a thumbs up) in the Mail toolbar.
• If Mail failed to identify a message as junk, select the message and click the Junk icon (looks like a thumbs down) in the Mail toolbar.

When you mark messages, Mail updates its junk mail database, so it can identify junk mail more accurately.

I hope this helps.

-Jason

Thank you for using the Apple Support Community. Due to the nature of your issue or question you may find more information by using another one of Apple's support resources - https://getsupport.apple.com/GetproductgroupList.action.

That doesn’t tell me anything about where the not junk button is. It says you can’t turn off the junk mail filtering. I’m 65 and not computer smart. Where is that not junk button?

It depends on the kind of Junk, if the "Thumbs-up not junk" button will be available. Any junk, that has been classified by Mail as Junk (marked by the brown icons) can be upgraded to "not junk". But if a mail has been moved to the Junk folder because of your own Mail rules in the Mail preferences, it is not classified as Junk and the Thumbs-up button will not be available, only the thumbs-down button. Check, if you have any custom ules defined in the Mail preferences.

Neither will it in more common case of provider marked 'junk', you don't need rules.

If it's marked junk already it'll be in the upper right hand corner of the email window:

That's what you see if the message was marked as Junk by Mail, if it was marked as Junk by the email provider (and you have Trust Headers on) it will look like a normal (non-junk) message but will be in the junk folder.

With Trust Headers activated (and it is the default) you will have different mechanisms deciding what is Junk, they don't complement each other and one is out of user control. So uncheck these two:

And just use Mail's filters, it's far more consistent that way.

I have done all the suggestions contained in all these posts. I have even entered email addresses from 'not junk' senders into my contacts. All to no avail. I have changed preferences. In Yosemite, there is no thumbs up nor any other apparent way to stop Apple from classifying certain broadcast email as junk. My users group has been having the same trouble-their broadcast emails were being classified as junk. It took over 2 hours and 5 calls to Apple to get our club's email whitelisted. It would appear Apple wants to dictate what is junk and what is not and they don't care about what the end user wants.

This solved my problem, thanks Csound1!

Gmail apparently applies the Junk label to the header, in my cases to all messages that were coming from LinkedIn, and these were ending up in my Junk mailbox in Apple Mail, without the Apple Mail label applied. Turning off the Trust junk mail in headers setting solved the problem.

Thank you so much for this info!

I have a PhD in Computer Science from MIT (really!) but I do not have a thumbs up button, nor any banner, and also under "messages" it is only asking me if I want to mark it as junk there is no un-junk option, even though I am looking at it in the junk folder. I am using the Mail app under OS X 10.10.3, it is connected to an exchange server (my university just switched to using exchange.)