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i_Fix_things Author

Level 1

7 points

Office365 subscription activation

I purchased Microsoft Office for my iPad & then purchased the subscription to Office365, using my iTunes/AppStore account. When I attempt to activate the subscription, in Word/Excel/Powerpoint, it says I've not purchased Office365. Microsoft doesn't have record of my purchase either...but my CC# has been billed. How do I get this rectified?

iPad 2, iOS 7.1.2

Posted on Aug 12, 2014 8:21 AM

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5 replies

Level 6

15,305 points

Aug 12, 2014 8:30 AM in response to i_Fix_things

If you have received the soft invoice that has a link for problems with the purchase

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i_Fix_things Author

Level 1

7 points

Aug 12, 2014 8:34 AM in response to wegras

would that have been my iTunes invoice? that's the only sort of invoice I get when purchasing through the App Store.

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Level 10

196,786 points

Aug 12, 2014 8:36 AM in response to i_Fix_things

Yes.

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Level 6

15,305 points

Aug 12, 2014 8:37 AM in response to i_Fix_things

of course

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i_Fix_things Author

Level 1

7 points

Aug 12, 2014 8:39 AM in response to wegras

Found it --- Answers to frequently asked questions regarding the iTunes Store can be found at http://www.apple.com/support/itunes/store/

thanks!

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Office365 subscription activation

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