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iPhone Backup Cannot be Saved Because of Not Enough Space on Computer

Hello,


When I come to sync my iPhone with my computer it tells me that my backup cannot be saved because there is not enough space on my computer. I have tried EVERYTHING I could possibly find on the internet to solve it but I can't. This included using a different USB port and cable, trying to sync it with a different computer (I actually got a new one and it still won't work), updating softwares on both my Mac and my phone, resetting my devices, deleting backups both on iTunes and manually in Finder and even calling Apple support! (They told me to back up using iCloud but that won't work either. Before I did it we hung up because I knew it would take some time.)


I've started to believe it is an error in the phone's operating system (iOS 7) as some features are notably different like when opening an app or a folder: instead of zooming into it or make it appear from the center of the screen a fading effect brings up the app or the folder, which I think is pretty weird. Restoring it would be the perfect solution, but I need a backup first!


This has been going on for some time, so any help is appreciated.


Thanks!

iPhone 5, iOS 7.1

Posted on Aug 14, 2014 6:50 PM

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Question marked as Best reply

Posted on May 19, 2017 3:46 AM

I have been having this same issue, and it took me awhile, but I figured out what was going on (at least in my case):

1. I tried deleting old backups and lock files etc, and none of that worked.

2. According to CMD-i on my HD, I had plenty of space for the backup.

3. Console was giving -36 error


I went to terminal and typed "df -g" and the free space on the main Filesystem ("/dev/disk0s2" in my case) showed a different and significantly smaller amount of free space than cmd-i on my "Macintosh HD".


The difference turns out to be something called "local snapshots" for timemachine. (see here for more information on the concept: Time Machine MobileBackups and here for how to turn it on and off: https://apple.stackexchange.com/questions/85805/how-to-wipe-huge-mobilebackups-f older ). These have nothing to do with your phone, but they do have to do with time machine lying to you about how much disk space is "actually" free. iTunes should be able to access all the space reported by "cmd-i" on your HD, but it seems that it can only access the space reported by "df -g" in the terminal. I am going to file this as a bug in the morning.


I turned off mobile backups at the command line as shown, waited a minute or two for the file deletes to finish, and then turned them back on. At that point both "cmd-i" on my HD and "df -g" reported similar free space. I then restarted iTunes (just to be sure nothing was cached) and my backup proceeded without a hitch.


I think folks who were making files to "fill up space" to make their iTunes backups work were just causing timemachine to fall below the 20% threshold of free disk space and delete the mobilebackups incidentally. I think anyone who has seen that work, this will work for as well.


I hope this is helpful, but I obviously can't make any guarantees, YMMV, etc.


TL;DR:

1. open a terminal

2. type "df -g" in the terminal and compare free space of largest filesystem with "cmd-i" on "Macintosh HD". If they are (nearly) the same, STOP, the below won't work for you.

3. type "sudo tmutil disablelocal" in the terminal and then your password (if/when prompted)

4. wait a couple of minutes (for files to delete in the background)

5. type "sudo tmutil enablelocal" in the terminal and then your password (if prompted)

6. Compare "df -g" and "cmd-i" on "Macintosh HD" again, and see that the free space values are almost the same.

7. (re)Start iTunes, and do your phone backup.


Thanks,


Harry

50 replies

iPhone Backup Cannot be Saved Because of Not Enough Space on Computer

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