You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Internal keyboard and the touch pad of Macbook Pro Retina doesn't work!

Hello!


I have a 13inch macbook pro retina and I am having some problems last 2 weeks. My keyboard and the mouse stops working once or twice in a day. Please help me with it. I can only fix keyboard by rebooting the system or if I plug in my external keyboard to my mac and than plug it out, keyboard and touch pad starts working.


Thank you.

MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9.4)

Posted on Aug 16, 2014 5:52 AM

Reply
7 replies

Aug 16, 2014 12:41 PM in response to cyonder

When you have the problem, note the exact time: hour, minute, second.

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

The title of the Console window should be All Messages. If it isn't, select

SYSTEM LOG QUERIES All Messages

from the log list on the left. If you don't see that list, select

View Show Log List

from the menu bar at the top of the screen.

Each message in the log begins with the date and time when it was entered. Scroll back to the time you noted above.

Select the messages entered from then until the end of the episode, or until they start to repeat, whichever comes first.

Copy the messages to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

The log contains a vast amount of information, almost all of it useless for solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

Please don't indiscriminately dump thousands of lines from the log into this discussion.

Please don't post screenshots of log messages—post the text.

Some private information, such as your name, may appear in the log. Anonymize before posting.

Aug 23, 2014 6:54 AM in response to Linc Davis

Should be one of them. I cannot remember the time was 9:49 or 9:50.


2014-08-23 9:49:00.786 AM com.apple.launchd.peruser.501[154]: (com.paragon-software.ntfs.SparkleUpdater.agent[193]) Job failed to exec(3) for weird reason: 13

2014-08-23 9:49:00.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=213[GoogleSoftwareUp] final status 0x0, allowing (remove VALID) page

2014-08-23 9:49:01.019 AM com.apple.launchd.peruser.501[154]: (com.apple.mrt.uiagent[201]) Exited with code: 255

2014-08-23 9:49:01.133 AM accountsd[227]: assertion failed: 13E28: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25

2014-08-23 9:49:01.160 AM com.apple.SecurityServer[15]: Session 100012 created

2014-08-23 9:49:01.000 AM kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=231[ksadmin] final status 0x0, allowing (remove VALID) page

2014-08-23 9:49:01.987 AM com.apple.SecurityServer[15]: Session 100008 created

2014-08-23 9:49:02.277 AM com.apple.IconServicesAgent[239]: IconServicesAgent launched.

2014-08-23 9:49:02.646 AM SystemUIServer[217]: Cannot find executable for CFBundle 0x7fcb78e21000 </System/Library/CoreServices/Menu Extras/Clock.menu> (not loaded)

2014-08-23 9:49:02.736 AM SystemUIServer[217]: Cannot find executable for CFBundle 0x7fcb78e35fb0 </System/Library/CoreServices/Menu Extras/Battery.menu> (not loaded)

2014-08-23 9:49:02.770 AM SystemUIServer[217]: Cannot find executable for CFBundle 0x7fcb78d272d0 </System/Library/CoreServices/Menu Extras/Volume.menu> (not loaded)

2014-08-23 9:49:02.772 AM SystemUIServer[217]: *** WARNING: Method convertRectToBase: in class NSView is deprecated on 10.7 and later. It should not be used in new applications.

2014-08-23 9:49:02.772 AM SystemUIServer[217]: *** WARNING: Method convertRectFromBase: in class NSView is deprecated on 10.7 and later. It should not be used in new applications.

2014-08-23 9:49:02.996 AM com.apple.IconServicesAgent[239]: main Failed to composit image for binding VariantBinding [0x20b] flags: 0x8 binding: FileInfoBinding [0x30b] - extension: png, UTI: public.png, fileType: ????.

2014-08-23 9:49:02.997 AM quicklookd[240]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x103] - extension: png, UTI: public.png, fileType: ???? request size:128 scale: 1

2014-08-23 9:49:03.021 AM sharingd[235]: Starting Up...

2014-08-23 9:49:03.065 AM WiFiKeychainProxy[194]: [NO client logger] <Nov 10 2013 18:30:13> WIFICLOUDSYNC WiFiCloudSyncEngineCreate: created...

2014-08-23 9:49:03.065 AM WiFiKeychainProxy[194]: [NO client logger] <Nov 10 2013 18:30:13> WIFICLOUDSYNC WiFiCloudSyncEngineRegisterCallbacks: WiFiCloudSyncEngineCallbacks version - 0, bundle id - com.apple.wifi.WiFiKeychainProxy

2014-08-23 9:49:03.109 AM accountsd[227]: /SourceCache/Accounts/Accounts-336.9/ACDAuthenticationPluginManager.m - -[ACDAuthenticationPluginManager credentialForAccount:client:handler:] - 230 - The authentication plugin for account "cagdasyonder@gmail.com" (476CC1B8-A137-4CCA-9D76-5369B4EA3A15) could not be found!

2014-08-23 9:49:03.110 AM accountsd[227]: /SourceCache/Accounts/Accounts-336.9/ACDAccountStore.m - __62-[ACDAccountStore credentialForAccountWithIdentifier:handler:]_block_invoke389 - 857 - No plugin provides credentials for account cagdasyonder@gmail.com. Falling back to legacy behavior.

2014-08-23 9:49:03.240 AM SystemUIServer[217]: *** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

2014-08-23 9:49:03.240 AM SystemUIServer[217]: *** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.

2014-08-23 9:49:03.321 AM com.apple.time[158]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

2014-08-23 9:49:03.369 AM com.apple.NotesMigratorService[246]: Joined Aqua audit session

2014-08-23 9:49:03.678 AM gamed[226]: CKSoftwareMap: Registering with Daemon

2014-08-23 9:49:04.184 AM com.apple.time[158]: Interval maximum value is 946100000 seconds (specified value: 9223372036854775807).

2014-08-23 9:49:04.893 AM Dock[215]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x5405] flags: 0x10 binding: BundleBinding [0x5505] URL: file:///Applications/Microsoft%20Office%202011/Office/Microsoft%20Office%20Remi nders.app/ bundle identifier: com.microsoft.outlook.officereminders request size:144 scale: 1

2014-08-23 9:49:05.050 AM mds_stores[115]: (Error) SecureStore: Access token 7 changed uid from -1 to 501

2014-08-23 9:49:11.096 AM parentalcontrolsd[267]: StartObservingFSEvents [849:] -- *** StartObservingFSEvents started event stream

2014-08-23 9:49:31.533 AM Paragon Updater[211]: opening log at /Users/cagdasyonder/Library/Logs/paragon.Paragon-Updater.log ...

2014-08-23 9:49:31.536 AM Paragon Updater[211]: done

2014-08-23 9:49:31.542 AM Paragon Updater[211]: [Paragon NTFS for Mac] found installed version: 10.1.78

2014-08-23 9:49:31.543 AM Paragon Updater[211]: update available? NO

2014-08-23 9:49:51.348 AM launchctl[282]: launchctl: Dubious ownership on file (skipping): /Library/LaunchAgents/com.paragon.updater.plist

2014-08-23 9:50:10.000 AM kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

2014-08-23 9:50:31.766 AM com.apple.IconServicesAgent[239]: main Failed to composit image for binding VariantBinding [0x3fd] flags: 0x8 binding: FileInfoBinding [0x201] - extension: pps, UTI: com.microsoft.powerpoint.pps, fileType: ????.

2014-08-23 9:50:31.767 AM quicklookd[240]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x403] flags: 0x8 binding: FileInfoBinding [0x303] - extension: pps, UTI: com.microsoft.powerpoint.pps, fileType: ???? request size:32 scale: 1

2014-08-23 9:50:32.313 AM com.apple.IconServicesAgent[239]: main Failed to composit image for binding VariantBinding [0x101] flags: 0x8 binding: FileInfoBinding [0x4eb] - extension: potx, UTI: org.openxmlformats.presentationml.template, fileType: ????.

2014-08-23 9:50:32.313 AM quicklookd[240]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x603] flags: 0x8 binding: FileInfoBinding [0x503] - extension: potx, UTI: org.openxmlformats.presentationml.template, fileType: ???? request size:32 scale: 1

2014-08-23 9:50:32.402 AM com.apple.IconServicesAgent[239]: main Failed to composit image for binding VariantBinding [0x203] flags: 0x8 binding: FileInfoBinding [0x3ff] - extension: png, UTI: public.png, fileType: ????.

2014-08-23 9:50:32.403 AM quicklookd[240]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0x803] flags: 0x8 binding: FileInfoBinding [0x703] - extension: png, UTI: public.png, fileType: ???? request size:32 scale: 1

2014-08-23 9:50:32.451 AM com.apple.SecurityServer[15]: Session 100017 created

2014-08-23 9:50:32.736 AM com.apple.IconServicesAgent[239]: main Failed to composit image for binding VariantBinding [0x4ed] flags: 0x8 binding: FileInfoBinding [0x103] - extension: mp3, UTI: public.mp3, fileType: ????.

2014-08-23 9:50:32.736 AM quicklookd[240]: Warning: Cache image returned by the server has size range covering all valid image sizes. Binding: VariantBinding [0xa03] flags: 0x8 binding: FileInfoBinding [0x903] - extension: mp3, UTI: public.mp3, fileType: ???? request size:32 scale: 1

2014-08-23 9:50:33.685 AM Console[292]: setPresentationOptions called with NSApplicationPresentationFullScreen when there is no visible fullscreen window; this call will be ignored.

Internal keyboard and the touch pad of Macbook Pro Retina doesn't work!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.