'Could not load video'.
Yesterday, I bought a HD movie, it let me watch it all the way through. And today, I wanted to watch it again, but instead of loading, I got a popup saying, 'Could not load video'.
Please help! Thanks!
iPhone 4, iOS 7.1.1
User profile for user:
Brett L
User level:
Community Specialist
Hi iDaveDavey,
If you are having issues with your iPhone not playing video, you may want to try a few things to troubleshoot.
First, close then relaunch the Videos application. Use these steps to force quit the application -
http://support.apple.com/kb/ht5137
Next, I would try restarting the iPhone -
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/HT1430
If the issue is still present, you may want to restore the iPhone as a new device -
iOS: How to back up your data and set up your device as a new device
http://support.apple.com/kb/HT4137
If the issue persists, you may want to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thanks for using Apple Support Communities.
Best,
Brett L
