Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows.

Question

Level 1

0 points

Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows.

Hi, I have the problem which iTunes cannot detect my iPhone 4s. I tried the steps you have provided in your troubleshooting, but it won't work for me because the Apple Mobile Devilce is perfectly installed on my windows. However, the driver "Microsoft teredo Tunneling adapter" has a yellow exclamation mark, which i believe means it's not installed correctly or something is wrong with it. This driver is under the Network Adapters (Please see picture below).

This is what happens when I connect my iPhone 4s to my laptop (Windows 7 Starter 32-bit)

1. The phone charges it's battery

2. I can open it in My Computer and import/export media files.

In iTunes

3. It start to sync until step 3 then stops.

4. The iPhone option with an arrow appears beside the iTunes Store, but when the arrow is clicked it disappears.

I hope you can provide me a solution for this problem.

Thanks,

Ralph

iPhone 4S, iOS 7.1.2

Posted on Aug 18, 2014 11:37 PM

Reply

Answer 1

Best reply

AppleJoe

Community Manager

Aug 21, 2014 8:45 AM in response to ralphagir

Hi ralphagir,

Welcome to the Apple Support Communities!

For your iTunes issue with it not recognizing your iPhone, I would go ahead and suggest deleting iTunes and all of its components from your Windows computer and installing fresh.

Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8

http://support.apple.com/kb/HT1923

Remove iTunes and related components from the Control Panel

Use the Control Panel to uninstall iTunes and related software components in the following order and then restart your computer:

iTunes

Apple Software Update

Apple Mobile Device Support

Bonjour

Apple Application Support (iTunes 9 or later)

Important: Uninstalling these components in a different order, or only uninstalling some of these components may have unintended affects.

As far as the arrow button that you click and the iPhone disappears, it sounds like you may be clicking on the eject button. Please take a look at the following article for information on the eject button in iTunes.

Safely disconnect iPod

http://support.apple.com/kb/HT1853

Have a great day,

Joe

Reply