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Question: Your Apple ID XXX can't be used to set up iMessage at this time.

Hello,


Just about 2 days ago, messages stopped working and went inactive. Trying to re-activate iMessage by signing-in, I get the following error message:


Your Apple ID XXX can't be used to set up iMessage at this time.

If this is a new Apple ID, you do not need to create another one. To use this Apple ID with iMessage, contact iMessage support with the code below.

Customer Code: 6118-5684-2581



I tried as others have suggested logging out and then back into iTunes Store. I also tried de-authorizing then re-authorizing my Mac within iTunes. I then tried re-entering my credit card information in my iTunes Account.


Lastly I tried deleting all iChat preferences in the preferences folder.


I still can't log-into my iMessage account.


Does anyone have any solutions please?


Many thanks!

MacBook Pro & iMac i7, Mac OS X (10.6.6)

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Aug 23, 2014 8:46 AM in response to tempaccount In response to tempaccount

I get the same thing. Mine stopped working a couple days ago and I had Mountain Lion. I figured if I updated to at least Mavericks it would resolve, but even after the update, no luck.


I get this:


"Your Apple ID "xxxxxxx@xxxx.com" can't be used to set up iMessage at this time.

If this is a new Apple ID, you do not need to create another one. To use this Apple ID with iMessage, contact iMessage support with the code below.


Customer Code: 2376-4012-8439"


And then when I called Apple yesterday trying to resolve this, the said I'm out of warranty on my laptop and will charge me $20 to help me out... -_-


But it's not even a macbook issue, I feel like it's a problem from their server end... Any suggestions?

Aug 23, 2014 8:46 AM

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Aug 24, 2014 12:05 PM in response to mahinorama In response to mahinorama

Hi mahinorama,

your feeling is correct. It was an issue by the activation at the server.

Follow this link again: http://www.apple.com/support/validation/?code=8063-3209-0578&lang=en-us

but say the advisor at phone your validation code, if they won't help you for free ask for the supervisor or ask for the account security department.

For an free Support scheduled an call back at the website expresslane.apple.com, then choose iCloud or AppleID they can be verify your account and activate iMessage for free too.


you can read it again here:

iMessage Registration error with ML - used beta with Lion OK

Aug 24, 2014 12:05 PM

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Sep 3, 2014 6:17 AM in response to mahinorama In response to mahinorama

I just had the same issue this morning on a work computer (owned by my employer, not me personally). Not sure what prompted the problem as everything was working fine before today. I called tech support prepared to argue that I shouldn't have to pay to use iMessage. The rep I got seemed knowledgable about the problem and after the giving her the "validation code" she fixed it right away -- no charge. She claimed that the fix shouldn't cause any problems with my other devices (iPhone, iPad, personal laptop, etc.). So, definitely call tech support with the "validation code," as they seem to be able to fix the problem quickly and painlessly!

Sep 3, 2014 6:17 AM

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Sep 4, 2014 8:39 AM in response to tempaccount In response to tempaccount

I did as the dialog in the iMessage application suggested and called Apple technical support. Went through hoops to convince them that this was not a hardware related issue and that there was no way that I should pay for an ad hoc tech support call. They granted a "one time exception". Spent an hour with a rep who was kind, tried to help but in the end of absolutely no help at all while basically making up his way through the problem.


After an hour of that, he talked to some other specialist who concluded that the problem was that I had too many Apple devices authorized to play protected content. Of course, that's nonsense. Protected content authorization should have nothing to do with validating my Apple ID. He was not in the least interested in the validation code that the application returns despite the fact that I apprised him of its existence. In the end, I did as he suggested and deauthorized multiple devices. Still no joy.


For those who have had success with getting Apple tech support to resolve the problem, can you specify what branch of support they were from? It seems hit-or-miss whether the support technician can resolve this. It is clearly a server-based issue of some ilk.

Sep 4, 2014 8:39 AM

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Sep 9, 2014 2:23 AM in response to mahinorama In response to mahinorama

You are not the only one.

I thought I was the only one. And my iMessage stopped around the same time in mid-August. I'm getting frustrated because I called Apple and they want me to pay $20 to speak to someone at Apple Care. The timing of this is uncanny as my Apple Care expired in June!!

I think this might be an Apple plan to get people to spend money.... I wish someone from Apple would tell us what is going on!! At least be ethical about it versus dirty!! 😠

Sep 9, 2014 2:23 AM

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Sep 9, 2014 12:18 PM in response to duncan.alan In response to duncan.alan

Hi,


It seems that even though this issue started in Mountain Lion with the Message 7 version, that the Support Front Liners don't know about it any more.

Of those posts where someone has come back to say how it worked for them it seems they said they had an iCloud or Apple Account issue (Which you do seem to have done).

However it is probably one of those "magic" word situations (like going to your garage and having the wheel alignment done several times before you happen to mention a "clunk" when turning left and the guy says "Oh, that well be the wheel bearing then").


The secondary method I suggest to people is using iTunes.

Open the app.

Enter the Store.

Scroll to the bottom where the menus are.

Use Help > Support.

In the web page that opens scroll to the bottom and use Contact Support.

In the next page use the green icon iTunes Store Contact option.

It will try to suggest answers to try but basically follow anything about Managing Account until you are offered and email contact.

Email them and explain the issue.


There have been suggestions that the issue is something to do with the payment method in iTunes or the App Store but I have seen no-one report success after changing it.


It is something to do with the way Apple Have flagged the Account that cannot be sorted from within the App by the end user.

Only Apple Account Support staff can sort it.




User uploaded file

8:18 pm Tuesday; September 9, 2014


 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

Sep 9, 2014 12:18 PM

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Sep 10, 2014 4:13 PM in response to Ralph Johns (UK) In response to Ralph Johns (UK)

My experience with this problem was that after logging into my Apple ID account online, I had an old email address listed as an Alternate Email that could not be "validated"... I removed it, added a different one and went thru the validation process for that email address, and was then able to login to iMessage.

Sep 10, 2014 4:13 PM

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User profile for user: tempaccount

Question: Your Apple ID XXX can't be used to set up iMessage at this time.