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avideditor Author

Level 2

156 points

Security! Call Forwarding Hack?

My iPhone 5 has an account through ATT.

I just found out today that for the past year, my phone was forwarding all my unanswered calls to another number.

My phone's call forwarding feature was NOT turned on. I never called in to set this up with ATT. They have no record of this being turned on and my phone was never sent a PIN code for authorization for turning this forwarding on.

The number my calls are being forwarded to answers as a female robot voice (similar but NOT the same as the ATT voice) which speaks my number to the caller. However if I call the "forwarding" number directly... busy signal. Needless to say I have never seen this phone number before and its not an ATT phone.

I'm posting this because ATT and the carrier responsible for the forwarding number, broadband.com, are so far mute on this issue. I am getting zero resolution but I consider this a grave security issue. It is in fact wire fraud.

So my best theory is some app has switched this forwarding on but the phone shows as if forwarding is off.

I ask the forum here... gurus please... who has seen this before?

Posted on Aug 24, 2014 7:04 PM

Top-ranking reply

avideditor Author

Level 2

156 points

Posted on Aug 24, 2014 7:37 PM

Sorry Loner, but I do have a VM (visual VM) that has long been setup.

The deeper i dig on this the more I think I was hacked somehow. The broadband.com company responsible for the destination numbers VM is known to facilitate scammers and phisher.

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19 replies

Loner T

Level 9

59,513 points

Aug 25, 2014 7:33 AM in response to avideditor

avideditor wrote:

I appreciate these details, they are slightly over my head but it gives me more talking points with ATT's customer script readers, i mean customer service representatives.

LOL. If you are not getting a satisfactory response, please ask for a supervisor. If the SP made a mistake, or had an issue, they should admit it, apologize for inconvenience, provide a resolution/future prevention, and let you stay a happy customer.

avideditor Author

Level 2

156 points

Aug 25, 2014 7:45 AM in response to Loner T

Loner T wrote:

"LOL. If you are not getting a satisfactory response, please ask for a supervisor. If the SP made a mistake, or had an issue, they should admit it, apologize for inconvenience, provide a resolution/future prevention, and let you stay a happy customer."

Loner, the udder ridiculous maze that ATT makes you crawl through to resolve something like this is beyond description and sometimes my patience but I am starting to get somewhere with them thanks to the info you provided and just my mentioning that I have taken this up with the FCC, which I have. Speaking to advanced tech support got me nowhere and the information they provided was inaccurate and inconsistent. Now a "special division" is going to look into this and a customer service representative will be calling me back. ATT has repeatedly disavowed any ownership in the forward to number and while it does behave like a MSISDN or peering number, it is not their MSISDN number. It is owned by bandwidth.com.

If i get resolution on this I will post back. Appreciate again all the info.

Best.

Loner T

Level 9

59,513 points

Aug 24, 2014 7:43 PM in response to avideditor

If you have VM setup, are you able to access your Voice Mailbox from your iPhone with the VoiceMail icon? I am not sure I understand the role that "broadband.com" plays when your SP is ATT.

avideditor Author

Level 2

156 points

Aug 24, 2014 8:43 PM in response to Loner T

Loner,

Is there a reason why the forward to number would work only when being forwarded to but when direct dialed it would always be busy?

Security! Call Forwarding Hack?