Siri says "I don't have a number for" and content not available

I'm having this issue too. It may have happened after an issue where all my contacts disappeared, but I turned off then on again Contacts sync with iCloud and all was well again, though I lost my custom ringtone settings. Then I added an Exchange account a few weeks ago and now I can't use siri to text or call my wife. I tried disabling Siri, I tried deleting and re-adding my relationship in my contact, none of those actions have resolved the issue. iPhone 5s, iOS 7.1.2

Any luck getting those to work - they didn't work for me...😠

I figured out a work around for this issue. Try deleting the middle names of the relationships stored in your contact card. Let me know if it works for you. Read my blog post about it here: http://alwayswithyouwhatcannotbedone.wordpress.com/2014/09/02/siri-content-not-a vailable-work-around-no-middle-names/

hepcat72 beat me to posting the same solution -- great blog post by the way -- which I figured out this weekend. I noticed that Siri was referring to my wife's name without her middle initial, which is in her iCloud contact info. Unlike, hepcat72, I WAS able to get it to work with only one "spouse" relationship with my wife in my contact card, leaving out her middle initial.

Whoohoo! Thanks hepcat72 and j!e!t!s! -- removing the middle name solved it. How not intuitive. Well debugged!

Your efforts are greatly appreciated.

I had the same issue - SirI suddenly could not find any contact info for my wife, when commands like "text my wife" or "where is my wife?" had worked fine going way back to the minute I booted up my iPhone 4s all those years ago (currently on iPhone 5s). Spent half the evening walking through the same steps as Krioni in this thread - resetting Siri, wiping my contacts, factory resetting my phone. Nothing would stick - after re-adding the spouse record, it would work once or twice and fail again. However, the middle name fix described by hepcat72 fixed it for me. Even though my wife's contact card DOES have a middle name, manually editing out that middle name from the relationship record solved the problem. Wish I thought to check these forums sooner!

I have run into the same problems with Siri and have been following this thread. The problem for me is that I don't have any middle name information for my wife to start with! I tried setting a middle name and then deleting it. Still no content available. I think there is a server / iCloud bug somewhere. My reasons:

1) If I were to switch Siri to a different language (Chinese - Cantonese, China, Taiwan), Siri is able to display my wife's contact when I request for it.

2) Switiching Siri back to English (regardless of whether its Australian, UK, US), the "No Content Available" problem comes back again.

3) If I were to display my wife's contact in the Contacts App and then ask for my wife's contact information, it would work. If I were to switch to displaying another person's contact in the Contacts app, the same problem re-surfaces.

4) The problem affects both my iPhone 5S and my iPad Air, suggesting that the problem is not device-based.

I have tried to update to iOS 8 thinking that this might solve the problem, but no go there.

Any other suggestions?

Hi,

after struggling for days after this issue, this morning I have found a workaround that works for me and hopefully for you as well.

The problem seems to be related with the "Sort Order" and "Display Order" of the Contacts.

What I did was (long procedure):

1. Goto Preferences->Contacts and change both the "Sort Order" and the "Display Order" to "First, Last"
2. Go to the Contact card holding your name and add "Related Names" choosing them from the contacts list (button [i])
3. Ask Siri to call/text them, it should work

Actually there is a quicker way to achieve the same result, this way (short procedure):

1. Remove all the "Related Names" from your contact
2. Ask Siri to call/text you "spouse" (or mother, father, etc whatever you want)
3. Siri will ask you spouse's (or anything you choose) name
4. Pronouce it and confirm Siri to add the relationship
5. The call will start, you can hangup
6. From this moment on the call/text to related name works flawlessly

Both the above procedures worked for me, I hope they will for you as well :-)

G

I don't think it's related to sort order. I've always had my sort order as first, last. And I have tried deleting and recreatinrelationships too and that doesn't work for my case. If the middle name fix doesn't work for you, I havea couple options to try.My theory is that the Siri server has a bad copy of the contacts affected and replacing that bad copy seems to be difficult. Deleting a contact and re-importing it doesn't work. Siri seems to remember the name as you have stored it, so changing the name is one possible work-around. Try either removing the last name ormisspelling the name or something and then ask Siri to call your "wife" or whoever it is. You will have to direct Siri to the new name variant. The other option seems to be to delete the card of the affected relationship and then *manually* re-create it. This has worked for some others. Ifit's a long contact card, that's somewhat of a laborious option, but from what I've heard from others, it seems to work.

Hi epcat72

I understand your point but it didn't work for me.

Any card I use to establish a relationship with mine is not recognized and the error is always the same. I even tried to change the name of some cards but still no way.

I got the suspect of the order when I created a relationship while asking Siri for a call (the short procedure I describe in my message). In that case the related name added by Siri was swapped on First/Last. At that point I changed the global setting and tried adding the relationship manually, and it worked.

This sounds really a weird problem, probably you are right thinking of a corruption of the Siri cache but there seems to be no panacea for the time being 🙂

Il giorno 18/set/2014, alle ore 14:47, Apple Support Communities Updates <discussions-updates@apple.com> ha scritto:

New discussion activity

hepcat72 has posted in the iPhone Accessories community.

Siri says "I don't have a number for" and content not available

I don't think it's related to sort order. I've always had my sort order as first, last. And I have tried deleting and recreatinrelationships too and that doesn't work for my case. If the middle name fix doesn't work for you, I havea couple options to try.My theory is that the Siri server has a bad copy of the contacts affected and replacing that bad copy seems to be difficult. Deleting a contact and re-importing it doesn't work. Siri seems to remember the name as you have stored it, so changing the name is one possible work-around. Try either removing the last name ormisspelling the name or something and then ask Siri to call your "wife" or whoever it is. You will have to direct Siri to the new name variant. The other option seems to be to delete the card of the affected relationship and then manually re-create it. This has worked for some others. Ifit's a long contact card, that's somewhat of a laborious option, but from what I've heard from others, it seems to work.

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Hi gvocca. Glad the sort order fix worked. Yeah, I don't think anyone has figured out a fix that works for every case (except perhaps the manual re-creation of one or both cards), which is why I'm curious as to the actual cause for the issue - some common thread between both issues (my alleged corruption on the Siri server). I wonder if you'd be willing to help me try and explore the relationship between your case and mine - why each of our respective solutions works for us, but not for the other. I just want to satisfy my curiosity because I'm a programmer and I enjoy this debugging process. First, to make sure we're on the same page, I'd like to ask for clarification on one thing you said:

I even tried to change the name of some cards but still no way.

Changing the name on the cards themselves may or may not work (sounds like it doesn't), but (and you may know this already) that's not my original solution. You may have tried it before, but just to be certain... - I'd like to know if you tried my blog-post fix as I described it: by deleting the middle name in the relationship in your contact card.

It's interesting that none of the contacts you have worked with Siri. Sounds like the corruption in your case is more extensive than mine was. In mine, those without middle names always worked, which is what lead me to try the middle-name deletion fix. In your case, Siri actually created a relationship with first/last name in an order reverse of the rest of the names in your contacts. That's really interesting, and was a good clue you picked up on for your fix.

I'm curious, in my case, I can reproduce and re-correct the Siri issue by re-adding the middle names in the relationships stored in my card. If you reverse your procedure, can you reproduce the Siri issue and then fix it again by re-implementing your procedure, or does it remain fixed in both cases?

Cheers,

Rob

Hi gvocca.

Unfortunately the two methods you described didn't work for me.

For what it's worth, I called up Apple support to ask for help. The first support staff gave me the usual bit about restoring my devices despite my protests that I suspect that it's a cloud issue since more than one iOS device is affected.

In the midst of restoring my iPad, I got a call-back from another staff who escalated my case up to a higher level. He helped me go through several steps to isolate the problem but still no go. The good thing is he is going to feedback to the back-end engineers to see if the problem can be looked into.

Hoping to get an answer in the next few working days.