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TheBRADLeyB Author

Level 1

22 points

Unable to turn cellular data on for apps

I'm running a 32GB iPhone 5C on 7.1.2 on Verizon.

before the last update I had gone over on my data allotment and then went into the cellular data settings and turned off the cellular data for almost every app I could. Some of these included the music app, podcast app, angry birds, google drive and documents, and just any app that I don't need sucking off my cellular data allotment.

well the 7.1.2 software update changed the settings (I don't know why Apple changes these things when there's no reason to, it's getting frustrating having to learn how to use my phone after each update) and you can no longer go into cellular data and flip the switch for all the apps on one single page. So now I have apps like the Podcasts and Google Apps that I open, am alerted the cellular data is turned off for them but when I click settings (the other option is just a confirmation of the message receipt) it takes me to a section in the settings that is no longer listing all my apps with the cellular data switch.

so my problem is that I've turned off cellular data, updated

software that for no reason neutered my ability to turn it on/off for individual apps, with no way to turn the cellular data back on for those apps. I can't imagine why Apple would do this, unless app developers were complaining to Apple that people were

turning cellular data off to avoid advertisements.

I have reset network settings, scoured the settings menu for options, tried most things suggested for other problems and still nothing. And I'm not going to reset my phone because as soon as I load my backup I'll be in the same boat. Oh I've also tried uninstalling and redownloading the apps as well.

and on a side note whoever put the . Button next to the space bar during certain keypad operations is an a hole because most of the searches I do look like this:

"What is the distance.to.the.moon"

iPhone 5

Posted on Aug 28, 2014 12:44 PM

36 replies

TheBRADLeyB Author

Level 1

22 points

Aug 29, 2014 12:00 PM in response to ChrisJ4203

IIt's only this website that's giving me an issue typing. All other apps and websites are fine. This site does keep logging me out though. Maybe I'll open it on Safari and suffer through Safari's setup.

Aug 29, 2014 12:04 PM in response to TheBRADLeyB

TheBRADLeyB Author

Level 1

22 points

Aug 29, 2014 12:06 PM in response to Jaydin.c333

YEah, all that did was make me re do all my notification settings and remove my backgrounds for the most part. Right now after looking through and trying everything I could find on other threads I give up. I refuse to reset the iPhone and reload a backup because since this has been a problem since the latest iOS update I have no backups of my phone before then and I'm pretty confident if I was to backup my phone and reset it I would accomplish nothing but wasting 4 hours of my life. I guess I just have to hope Apple has a 7.1.3 release soon and it fixes it.

ChrisJ4203

Level 10

230,678 points

Aug 29, 2014 1:45 PM in response to TheBRADLeyB

To be honest, I don't know that a new iOS would fix it. I'm not saying that you are not experiencing this problem, but no one that I know is experiencing it. While my sample group is not the largest, we do have a variety of iPhones here in the house, all able to run iOS 7.1.2 and none are experiencing this. How you decide to approach this is your decision. Good luck.

TheBRADLeyB Author

Level 1

22 points

Aug 29, 2014 2:08 PM in response to ChrisJ4203

YYeah it's kind of a unique glitch because it appears you have to have altered the Cellular Data for your apps prior to updating. Or maybe another trigger I'm not catching. I've found a lot of people postong about the 7.1.2 problem but most of them received no responses and a few had the issue fixed by doing various things such as turning the wifi off and attempting to use the apps or some of the other suggestions. I honestly thought that Apple had just removed the cellular data option because all of this seemed to coincide with my attempts to turn cellular data off for the podcasts app which after the update suddenly gained a cellular data option in its settings while I lost the options in Settings>Cellular Data. So I'm just frustrated. Luckily the apps I turned data off for were luxury apps. I do thank you for the help though.

ChrisJ4203

Level 10

230,678 points

Aug 29, 2014 2:21 PM in response to TheBRADLeyB

You're welcome.

TheBRADLeyB Author

Level 1

22 points

Sep 2, 2014 9:43 AM in response to TheBRADLeyB

I Reset my phone and loaded the backup but unfortunately this didn't fix the error either, this was the last thing I could try so I just Gabe to hope iOS 8 reformats everything or else let's me tell Siri to turn cellular data on and off for individual apps. I may try loading my backup into an iPhone 4 and seeing what that does.

Sep 3, 2014 9:08 AM in response to TheBRADLeyB

give that a shot and see if it does work if all fails you could go to an apple store

Sep 3, 2014 9:10 AM in response to Jaydin.c333

i do phone support trust me this helps most common issues and i had the same issue last week please go to settings>general>reset>reset all settings

nb105

Level 1

13 points

Sep 3, 2014 9:20 AM in response to Jaydin.c333

I restored my phone using a backup from i-Tunes which sorted the problem.

Sep 3, 2014 9:22 AM in response to nb105

TheBRADLeyB Author

Level 1

22 points

Sep 7, 2014 3:58 PM in response to TheBRADLeyB

Okay so here's an update, I've done the following:

Tried using the app on cellular data with wifi turned off in an attempt to populate apps in cellular data

Tried various settings from bluetooth, wifi, airplane mode, and many other settings to cause the apps to populate

Reset network settings

Reset All Settings

Reset All Content and Settings and restored via iCloud

Reset All Content and Settings and restored via iTunes

Whatever this bug is it's got me good so hopefully iOS 8 fixes this. Thankfully the only apps that I had turned Cellular Data off for (that I recall aside from some Angry Birds games) are Podcasts and Google Drive/Documents.

Sep 14, 2015 6:10 PM in response to TheBRADLeyB

I'm having the same issue with iOS 9.....I can't enable cellular data for Apple Music, Spotify, iTunes Store, and a few other apps.....it's very frustrating. Yes I've done everything listed as help so far. Has this issue been resolved yet?

Strudwa

Level 1

0 points

Sep 26, 2015 5:18 PM in response to LivestrongTL

I have the same issue. It's so frustrating.

Sep 15, 2016 2:11 AM in response to ChrisJ4203

I have this problem too.

In my case, I have a 5S 32GB, I think it started when I've tried to update to 9.3.5. The update gave an error, and then started notice this problem: "Mobile Data Usage - only two apps appear in the screen".

I've then, upgrade to iOS 10: Problem continues

Restored iPhone and restored backup: Problem continues

Don't know what to do.

Regards,

Unable to turn cellular data on for apps