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When I open safari on my iMac I get a computer scan alert, browser cannot open.- Error codes 0x80070424 and 0x80070005 Call 24x7 Customer care 1-888-379-0514 (Toll Free) Is this legit what should I do?
iMac, OS X Mavericks (10.9.4), Safari 7.0.6
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and The Safe Mac » Adware Removal Tool. Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect anything targeting the Mac because there
is no Mac malware in the wild, and therefore, no "signatures" to detect.
3. The very best way to prevent the most attacks is for you as the user to be aware that
the most successful malware attacks rely on very sophisticated social engineering
techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
your computer is intended to entice you to install their malware thinking it is a
protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.
Hi Kappy,
Thanks for the quick reply. Once I open Safari this computer scan alert message shows and will not allow safari to open. I can't even get select preferences.
If you have another browser installed ...
Download and run the adware removal tool here > The Safe Mac » Adware Removal Guide
Easy, safe, and only takes a minute or two.
Isn't it easy enough to check the Apple phone number I always thought they haven't changed their number. When I had to call it was and still is 1-800-MY-APPLE. Then you know you have a problem and it's a good idea to follow Carolyn's advice.
It's not malware. It's a JavaScript scam that only affects your web browser, and only temporarily.
1. Some of those scam pages can be dismissed very easily. Press command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.
2. From the Safari menu bar, select
Safari ▹ Preferences... ▹ Security
and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.
Close the malicious window or tab.
Re-enable JavaScript and close the preferences dialog.
3. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. From the menu bar, select
Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data
to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.
It's a hoax! Follow Linc's advise.
Carolyn Samit wrote:
Download and run the adware removal tool here > The Safe Mac » Adware Removal Guide
That one won't help with this one. Linc has the right idea or refer them to thomas_r.'s FBI ransomware “virus” rampant.
Thanks Linc,
Everything worked just like you said.
Linc, I'm really glad you included the tip about holding down the shift key while opening Safari. Until then, I was unable to even access Safari's preferences. Many thanks. BTW, how does this spurious error message get generated in the first place?
Michael
mikalmmd wrote:
how does this spurious error message get generated in the first place?
JavaScript on the site itself generates the pop-up window. I believe there were some changes made to Safari 9 giving you an option to prevent the window from returning, but there isn't much that can be done to prevent it from showing up initially.
Linc, you're a genius! Thanks!
When I open safari on my iMac I get a computer scan alert, browser cannot open.- Error codes 0x80070424 and 0x80070005 Call 24x7 Customer care 1-888-379-0514 (Toll Free)
