What do I do when I get the alert in safari " System Detected Security Error, Due to Suspicious Activity Found On Your Computer. Contact Certified Live Technicians at 1-888-670-5630 (Toll Free)"?

I'm pretty sure it's a scam...

http://www.callercomplaints.com/SearchResult.aspx?Phone=888-670-5630

http://answers.microsoft.com/en-us/windows/forum/windows_7-security/help-scam-or -legit-is-my-privacy-in-jeopardy/fd0580b4-d4ec-4fd0-a471-e7565608d5de

Have you installed any software lately, & if so what & from where?

One poster responded to a similar message and it cost her US$600 and the computer was notdifferent after their "treatment," except the scammer now have her e-mail address and credit card number. These can happen becasue you have picked up some form of adware. Please read this article and note there is an adware removeal tool available from a link there:

http://www.thesafemac.com/arg/

Also, can you please verify you Mac model and your Mac OSX version? No PowerMac can run Mac OS 10.9.4 Mavericks. Please do "About this Mac" from your Apple menu and then click "More info.." to get this window:

Please post what the top line reads for your computer and what OS version is shown under "Software." For security reasons, please DO NOT post your serial number.

Courtesy of Linc Davis:

It's a JavaScript scam that only affects your web browser, and only temporarily.

1. Some of those scam pages can be dismissed very easily. Press command-W to close the tab or window. A huge box will pop up. Press the return key and both the box and the page will close. If that doesn't happen, continue.

2. From the Safari menu bar, select

Safari ▹ Preferences... ▹ Security

and uncheck the box marked Enable JavaScript. Leave the preferences dialog open.

Close the malicious window or tab.

Re-enable JavaScript and close the preferences dialog.

3. If the Preferences menu item is grayed out, quit Safari. Force quit if necessary. Relaunch it by holding down the shift key and clicking its icon in the Dock. From the menu bar, select

Safari ▹ Preferences... ▹ Privacy ▹ Remove All Website Data

to get rid of any cookies or other data left by the server. Open your Downloads folder and delete anything you don't recognize.

Me too I's getting a similar message - here what I'm getting every time I try to open Safari..

“http:// mac-system-issue.com – Safari –
Alert. Suspicious Activity Might have been detected major security issue. – To fix
it please call Support for Apple + 1 800-633-0373”

Could somebody help me ?!!

the option of Safari ▹ Preferences... ▹ Security is disabled, t can do nothing, everything is blocked .. all what I'm getting is that stupid message:

“http:// mac-system-issue.com – Safari –
Alert. Suspicious Activity Might have been detected major security issue. – To fix
it please call Support for Apple + 1 800-633-0373”

Force Quit .

Press command + option + esc keys together at the same time. Wait.

When Force Quit window appears, select the Safari if not already.

Press Force Quit button at the bottom of the window. Wait.

Safari will quit.

Relaunch Safari holding the shift key down.

It worked.... Thank you so much for your help. That's amazing..

It did work, thank you so much you've been very helpful.

Could you tell why that happened? was is a hacker or scam or what?

aida2014 wrote:

Could you tell why that happened? was is a hacker or scam or what?

Not dominic23, but but I'll tell you what I know about it.

It happens when a web site has either been poisoned with a malicious javascript or one of the ad services they use suddenly shows up with that javascript embedded in the ad. It's a total scam (there is no way to scan a Mac for malware from a web site). Best case you pay them for something you don't need. Worst case they get your permission to log onto your computer and steal privacy information or install malware to do something similar. The script is designed so that it cannot be easily dismissed and the OS will default to reopening the site each time you quit and re-open the app.

This site is a popup that somehow does not get blocked by Safari. It's super annoying, because it loads the warning message that the original poster wrote about. If you click "ok" to make it disappear, it immediately reappears. You can't do anything -- CTRL-W, change settings, or access any of the other options in the Safari menu. As long as that message is there, it blocks you from doing anything else with Safari. A browser should not be hijacked by a webpage in this manner.

CTRL-Q will work, unless you happen to have the browser reopen pages from last time when you start it up, because then the page will load automatically.

What I found worked (and didn't require restarting the browser) was to turn off your internet (either disable Airport, or pull out the WLAN cord). Then have one finger pressing CTRL already and the other finger hovering over R. With your other hand click OK on the message and then immediately press the R to execute a CTRL-R reload of the page. You may have to do this a few times in quick succession before it works, but once you've reloaded the page without internet, the page won't load and you can safely close it and then turn your internet back on. Funny thing is, doing rapid-fire OK followed by CTRL-W didn't work.

Thanks so much. I got the same thing and followed the instructions to restart Safari with the shift key down and clear the website data. It worked. Should I also run some sort of malware detector or virus scan? I use ClamXAV right now. Other suggestions?

amg1957 wrote:

Should I also run some sort of malware detector or virus scan?

No need. That warning was just a scam to get you to give them money or access to your computer. As long as you didn't do that you should be perfectly safe. There is no way to detect malware on your computer from the Internet unless you give them specific permission to log into your computer. Mavericks security software will fully protect you from all commonly found malware that could impact OS X or it's applications as long as you keep it enabled and pay close attention to everything it tells you.

Same scenario, but it didn't work. Any other suggestions

marci R wrote:

Any other suggestions

The following comes from user stevejobsfan0123.

Fix Some Browser Pop-ups That Take Over Safari.

Occasionally, a browser window may pop up with a scam message. Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus, and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.

Quit Safari

Though you will probably have to quit Safari, you can first try closing the tab by pressing Command + W. Sometimes, however, these pop-ups will not go away by attempting to close the tab, nor by clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.

Relaunch Safari

If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.

This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.

The Source of the Scam

In addition to the FBI scam, there are a few webpages with bogus technical support pop-ups, claiming you have a virus as described earlier. These webpages include but are not limited to:

• macsecurityissue.com
• helpmetek.com