How to turn off findmyiphone on a damaged screen

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How to turn off findmyiphone on a damaged screen

I have an iphone 4S with iOS 7.1.2. I left it on the car yesterday, it fell off in traffic. When I finally realized what happened, I was able to find it. The screen is destroyed but the rest of the phone surprisingly works. No issues with the ringer volume, data/ charge port, ringing, etc. I've submitted a warranty claim but would like to do a factory restore ("Restore iPhone") via iTunes before sending it in. I have a passcode protected phone and it apparently has findmyiphone enabled. I am at a loss here on how to turn off that feature as it's required to be off before doing a full restore. I've gone in to iCloud > Find My Iphone on my PC and removed this phone from the account.

Luckily my wife was able to use her upgrade today so I just activated my number on her old 4S. I'm now thinking this may have screwed the potential for turning the feature off on my old phone.

Gurus, please help.

iPhone 4S, Windows 7, None

Posted on Sep 1, 2014 4:50 PM

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Answer 1

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mario49

Community Specialist

Sep 4, 2014 2:28 PM in response to KG2365

Hey KG2365,

Thanks for the question. After reviewing your post, it sounds like you need to turn off Find My iPhone but can't since the screen isn't working. I would recommend that you follow this article, it may be able to help you resolve or isolate this issue.

iCloud: Remove your device from Find My iPhone

http://support.apple.com/kb/PH2702

Remove an iOS device you no longer have

If you no longer have the iOS device because you gave it away or sold it, you need to remotely erase it before you can remove it.

Sign in to icloud.com/#find with your Apple ID (the one you use with iCloud).If you’re using another iCloud app, click the app’s name at the top of the iCloud.com window, then click Find My iPhone.

Click All Devices, then select the device.

Click Erase [device], then enter your Apple ID password. Because the device isn’t lost, don’t enter a phone number or message.If the device is offline, the remote erase begins the next time it’s online. You’ll receive an email when the device is erased.

When the device is erased, click Remove from Account.All your content is erased and someone else can now activate the device.

Thanks for using Apple Support Communities.

Have a nice day,

Mario

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