Suspicious Activity Detected - Pop Up Window

please see my response here to heezagood1's post. Can you tell me the latest possible fix for this thing? I don't have a lot of money at all to fix my friend's MacBook. I'm really hoping there's a solution. She only has Safari as a browser and it wouldn't let us do anything on it cause the "Warning" with the phone number kept popping up even after clicking "OK" thus forcing me to call their number because I didn't know any better. My friend is traveling to New York on vacation tomorrow, but when she returns in 2 weeks, I will have deal with this. Thank you.

Best advise for fixing Safari is still A Browser Pop-up has Taken Over Safari.

If that doesn't completely fix it then get rid of any Adware using the successor to AdwareMedic called MalwareBytes Anti-Malware for Mac should take care of that.

If you allowed the scam tech support person to access her computer, then they could have done almost anything they wanted to it.

I got tricked yesterday too, these guys are very professional - scary! Virus warning pop ups (adware), claiming immediate action to prevent data loss and system damage. Call toll free on 0800 number. They used YODA CARE (yodacare.com) as the agent to handle the matter after taking payment and get me to e-sign a document. Yoda care claim to be an official company, my investigation is still pending....

***They convince you to give them remote access to your computer then justify the virus by opening system operations and fooling you into believing 'sleeping' programmes are due to virus "...it should be running" he said "...see all your programmes are down". Also they were able to show me via remote control that my Apple Mac Care plan had expired and would need immediate payment of new Apple Care Plan before work could be down to 'remove' the viruses.

NOTE - All of which is rubbish. 1 - Official Apple care cost for 1, 2, 3 year plans are cheaper. 2 Apple Care tech will NEVER remotely control your computer, only control the pointer so you can click the right buttons! 3 - Apple doesn't get viruses, just adware which is popup's which trick you and then guide you to take action and allow them in.

I got tricked yesterday too, these guys are very professional - scary! Virus warning pop ups (adware), claiming immediate action to prevent data loss and system damage. Call toll free on 0800 number. They used YODA CARE (yodacare.com) as the agent to handle the matter after taking payment and get me to e-sign a document. Yoda care claim to be an official company, my investigation is still pending....

***They convince you to give them remote access to your computer then justify the virus by opening system operations and fooling you into believing 'sleeping' programmes are due to virus "...it should be running" he said "...see all your programmes are down". Also they were able to show me via remote control that my Apple Mac Care plan had expired and would need immediate payment of new Apple Care Plan before work could be down to 'remove' the viruses.

NOTE - All of which is rubbish. 1 - Official Apple care cost for 1, 2, 3 year plans are cheaper. 2 Apple Care tech will NEVER remotely control your computer, only control the pointer so you can click the right buttons! 3 - Apple doesn't get viruses, just adware which is popup's which trick you and then guide you to take action and allow them in.

ACTION - Contact Bank to report fraud, keep any screens shots, search History and better still an official Apple Tech's report following there remote assistance (controls pointer, NOT able to click and move freely through your computer!)

Just so you know....AppleCare has only one contract, which for everything except a Mac or Apple display extends your warranty period for one year past the original 1 year warranty (so, provides you with a 2-year warranty on an iPhone, iPad, Apple Watch, iPod, and Apple TV). For a Mac or Apple display, it extends that warranty period to 3 years.

The 1 year warranty on your Apple products is not AppleCare, it is the one year warranty that comes with every Apple Product.

Cheers,

GB

I got a phone call this morning supposedly from Support.me.com I googled looking for it, but did not open any of the links.

I am wondering how they got my home phone number. Any ideas?

Basically the same way any of those annoying solicitors get your number - you know, the robocall ones? Nothing to be alarmed at - they are just trolling around trying to get people's personal information any way they can....

Best of luck,

GB

ok, so I got this pop up today and clicked on the OK. That opened another window that wanted to scan my mac which I did not do. My question is: did I compromise my system by clicking ok? I was able to get rid of the pop up and everything seems to be fine

fredjason wrote:

did I compromise my system by clicking ok?

Almost certainly not, unless this is something nobody knows about yet.

See my comment here.

thanks MM...I still feel foolish for clicking on the ok. It seems like that would allow them to do something

thank you soo much for these instructions! it worked i got rid of that pop up! Scary i was about to call too! thank goodness for the interwebs!