Iphone 5 free battery replacement. But they claim my phone screen bent ! What !

Losito702 wrote:

Ok Cracked Screen is different from a bend, and like other people who were in similar situations they were told it couldn't be done for scratches, please tell me what that has to do with the battery

Any kind of distortion of the phone could cause problems with a battery installation. However, it doesn't matter what we tell you. Apple makes the decision. Call AppleCare and ask to speak to a supervisor. Plead your case politely. They may make an exception.

Thats what a non apple phone repair guy said to me, he looked at it today and was baffled that they said they couldn't do it because of this bend.

He did say that some Apple stores (in terms of repairs) are better than others, you may want to try another Apple store, the busier

ones are better, Don't go for one that is closer to you like I did, while I was waiting at the store I saw the reviews and they were terrible when it came to repair

issues. I had my phone in solid cases since I purchased it and never put it in my back pocket.

Losito702 wrote:

He did say that some Apple stores (in terms of repairs) are better than others, you may want to try another Apple store, the busier

ones are better, Don't go for one that is closer to you like I did,

Keep in mind if you have already been into the store, Apple will have opened a case against your iPhone and noted it is bent.

Thanks for the heads up, you're most likely correct, I will just have to shell out the $45, the local cellphone / iPhone repair guy will charge me to have it fixed. Its just frustrating, because its not "damage" its wear and tear, If there is a "recall" on a Toyota Camry faulty brake line they won't say we can't fix it because my rim is bent. If this guy could fix the battery issue despite this minor bend I think that will only validate my frustration. I am not complaining to you Chris CA, but if I've only used apple lighting chargers, never did anything foolish with my phone, and Apple is admitting its battery is faulty I think, while you are right I should call Apple, other Apple customers should know that they are not alone in this issue. Its not fun taking picture of your family or to be on the phone with someone with 50% battery life only to have the phone just shut off.

My phone is the iPhone 5, the series brings Sprint's F17JGLTAF8GL Us, So my phone is not free battery replacement, I'm in Vietnam

It does state, "Note: If your iPhone 5 has any damage such as a cracked screen which impairs the replacement of the battery, that issue will need to be resolved prior to the battery replacement. In some cases, there may be a cost associated with the repair."

The Apple rep couldn't figure out what this line meant. The camera part on "the back" of my phone has cracks, and he told me the battery can't be replaced because the phone has damage. I ask him how something on the back of the phone impairs the replacement of the battery.

We go back and forth for 10 minutes with him just pointing to the last line that I have to pay for the repair, then he goes to talk to his manager and comes back saying they will replace the battery, but they are not liable for the cracks on the back of the phone. 2.5 hours total from walking in to having a fixed battery.