Safari Alert Suspicious Activity

I got the same thing PLUS a pop up alert on Safari now. It's a scam that I put in the "ransomware" category because it's locked up Safari. Looking for a solution now.

What's worse, it's even locked up my Safari preferences. It looks like removing and reinstalling Safari is the next step. I hate to do this because I'll lose helpful cookies.

If you have divulged your credit card info to these scammers, immediately contact your bank to determine what next steps to take regarding a replacement card. Depending on what they may have done to "fix" your computer, measures may need to be taken to take care of those issues. Hopefully some of the knowledgeable folks on the forum will drop by your thread.

Call the bank associated with your bank card immediately to alert them of suspicious activity.

With your email address and password, they can send out email to anyone from your account. Change the password for your email address immediately.

Boy is it a SCAM!

I have since reported this to Apple and my Bank. The bank told me they would refund my money. How did I fall for this?

They scanned my computer, transferred me to someone who loaded CCleaner, and moved the cursor around a lot. I won't fall for that one again.

Since then I did a 7-Pass Erase of my hard drive. I probably didn't need to do that, but I feel safe now. Also I cancelled my credit card and got a new one.

I believe how they are getting away with it, is that they are mincing words. They are saying: "We are the technical support for apple." They are using Apple as a verb and not a noun. I spoke to a officer at the FBI and he told me they are currently being investigated. ***** it couldn't be faster.

Michael

I had the same problem today, I check whith my other computer, and I see that, it was a screw (rob). I disconnect my Internet, I clean the history of Safari and I put a other direction on Safari. When I put Internet my last direction was on and no frozen more.

There where very good organisation, they sent back message to your phone etc.

I received a similar message today with a different phone number. Safari is completely locked up and I cannot get rid of the Alert box. I called the number but knew from the recorded message that this was not Apple, so I did not speak with anyone. How do I get Safari unlocked?

Clear your history and cookies from Safari in iOS 8, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.

To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.

Apple Support Article 🙂

Hi,

I followed the steps most of you suggested. It worked for me. My Safari is ok now.

However, I detected one additional dmg file attached to my disk. I think it was generating a pop-up window about a player issue on my Safari because my Safari had that pop-up window all the time after having this malware problem. To detect it, I open disk utility and it was there. I just ejected and it was gone.

I suggest you to take a look at your disk utility and see if there is something else that shouldn't be there. It may not be related to this Safari malware but it doesn't hurt take a look.

Received this very annoying alert and had to abort Safari to enter original search item. I called them, explained the problem. The guy told me to call Apple and hung up. Still getting these pop ups - MacKeeper is another pain in the ***, but can't seem to control pop ups with anything in "Preferences." What's a mother to do? Firefox does not seem to have these same problems.

Sites that render Safari useless - MacKeeper, Mac Support, Zip Cloud

Anyone have any ideas? Thanks. jn

I got an alert today through Safari that said the same thing. The number was 844-261-6418. I called the number, and while they were talking about "sharing my screen" with them, I came over to the apple forums. Thank you everyone who took the time to post about this issue. Because of you guys, when the person was ready to give me instructions, I was able to say; "No thank you. I just read that this is a scam.".

I deleted Safari, and am going to re-download it.

Thanks again!

K

I got the same alert yesterday afternoon..wasnt happy after a long hard day and feelig mad so rang the number .

I got "helped" by a lady that seemed just like telstra support I have used when having other computer problems...so tired and vulnerable I let her into "Look" at my Mac laptop...then she directed me to a site technintion called Square Technology Inc with a number of 1800 235 946 and a very legitimate looking website with Norton security and asked me for my credit card details to pay $ 199 USD..about $ 230 Aus..I said what a bout paypal and was told pay pal was 'down" at the moment..!!

Thats when I got suspicious!!

I was dreading having to drive 45 mins to nearest computer fixer on Monday morning so thought hat as my laptop is new I would ring apple store and got support...

They walked me through over the phone exactly how to delete the safari files and empty trash to get rid of any files the hackers may have left..

I worry i gave them my address and email...lucky not my bank details and money...

Had I not been so tired in the first place I may have been more alert to it...

i think that you should be suspicious anytime you get asked for credit card or email address info by anyone who calls themsleves Apple, because real Apple usually ask you for your apple id first and then pull up all your info from there. At least that is what has happened in my experience. Also everytime I had an issue with something and called them up or used the Genious bar they actually read me my MacBooks serial numbers and asked me which one I had an issue with. All that info is available just from your apple id. If whoever calls themselves Apple doesn't have that info I would be very suspicious. If in doubt - make an appointment at the Genius Bar at your closest Apple store, take your computer or iphone and go and ask about your problem there.

I have seen something similar and Safari fixes have not worked? Can Safari be -reinstalled?